Geführte historische Gefängnistour Robben Island mit Abholung und Rückgabe

Thank you very much for taking the time to share your feedback. We're pleased to hear that your pickup and transfer to the ferry terminal went smoothly. We're sorry to hear that the return boarding process felt disorganized. Unfortunately, the ferry boarding and return operations are managed by Robben Island Museum, and during busy periods delays and queue changes can occur. Regarding our guide, we'd just like to clarify that he remained available throughout the experience. As we understood it, you mentioned that you would not require assistance on your return. He even saw you while you were arranging the helicopter tour at the agreed meeting point where you were expected to reconnect. Thank you again for your comments. We truly value your feedback and are glad you had the opportunity to experience this important historic site.

Thank you so much for your kind words! We’re truly glad you had an excellent and meaningful experience. Robben Island is indeed a powerful place that reflects an important part of South Africa’s history and the journey toward freedom . We really appreciate your recommendation, and we hope to welcome you again on another experience in Cape Town soon!

Thank you for your kind review! We’re glad you enjoyed the tour and truly appreciate your recommendation. We hope to welcome you again on another experience in Cape Town soon!

Thank you for your wonderful review. We’re delighted to hear that you found the experience meaningful and well organized. The stories shared by former political prisoners truly make the history of Robben Island come alive. We appreciate your recommendation and hope to welcome you again on another memorable experience in Cape Town.

Thank you so much for your wonderful review! We’re delighted to hear that the personal testimonials made the experience real and impactful for you. The former prisoners and guides truly bring the history of Robben Island to life. We appreciate your kind words and hope to welcome you again on another memorable tour.

Thank you for taking the time to share your detailed feedback. We’re sorry to hear that certain aspects of the experience did not meet your expectations, although we appreciate your acknowledgement of the historical importance of Robben Island. As a UNESCO World Heritage Site, Robben Island is managed and guided entirely by the Robben Island Museum and the relevant heritage authorities. All guides, vehicles, schedules, and tour formats are closely regulated to preserve the site’s integrity and to ensure that its powerful history is presented respectfully and responsibly. The former political prisoners who guide these tours share deeply personal experiences that are often emotional and moving. While this can be intense at times, it forms an important part of preserving the authenticity and lived history of the site. The structured timing and limited access to certain areas, including Nelson Mandela’s cell, are necessary to manage visitor numbers and protect this important heritage location. We truly appreciate your feedback, as it helps us continue improving communication and setting clearer expectations for future guests. Thank you again for visiting Robben Island and for sharing your perspective.

Vielen herzlichen Dank für Ihre freundliche Rückmeldung! Wir freuen uns sehr, dass von der Buchung über die Abholung bis zur Tour alles perfekt für Sie war. Es ist uns besonders wichtig, dass sich auch Gäste mit weniger Englischkenntnissen gut aufgehoben fühlen. Vielen Dank für Ihr Vertrauen – wir hoffen, Sie bald wieder begrüßen zu dürfen.

Thank you for taking the time to share such a detailed and honest review. We truly appreciate your acknowledgment of the historical importance of Robben Island, the quality of the official museum tour, and Faisal’s professionalism and punctuality. We will be sure to pass your kind words on to him. We also take your concerns very seriously and would like to clarify a few important points for future travelers. Cape Oasis Travel & Tours is indeed not the Robben Island Museum, and we do not operate the island, ferry, bus, or prison tour itself. As clearly stated in our Viator listing, we act as a logistics and facilitation service, offering: Advance ferry ticket procurement (often during high-demand or sold-out periods) Coordinated hotel pickup and drop-off Time management and guidance for first-time visitors On-the-ground assistance before and after the ferry experience The Robben Island Museum operates only one standardized tour format for all visitors. The small group, private, or premium prison tours are only available on a special request, and we do arrange that when requested. We understand that this can be disappointing if expectations differ, and we acknowledge that this should be communicated even more clearly. Regarding pricing: our rates reflect not only transport, but also operational costs, ticket sourcing, staff time, administration, fuel, waiting time, and the risk involved in securing tickets on behalf of clients, particularly during peak seasons when tickets are scarce or unavailable directly from the museum. That said, we fully respect that this service may not feel like good value for travelers who are comfortable navigating logistics independently. Your feedback on how this experience is positioned is extremely valuable. We are genuinely sorry that this experience did not meet your expectations, and we appreciate you raising these points constructively. Honest reviews like yours help us improve and serve future guests better. Thank you again for visiting Cape Town and Robben Island, and we wish you safe and meaningful travels ahead.

Merci beaucoup pour votre chaleureux retour! Nous sommes ravis que cette journée ait été mémorable pour vous et que l’expérience vous ait touchés. Nous transmettrons avec plaisir vos remerciements à notre chauffeur. Les témoignages de nos guides, anciens prisonniers, rendent en effet cette visite profondément émouvante. Merci encore pour votre confiance et au plaisir de vous accueillir à nouveau!