Tour guide never showed up. Messaged them directly twice and no reply. Next contacted Viator directly and they were prompt and very helpful. Probably worked out better in the end, since a bad thunderstorm would probably have drenched us before the end of the tour.
Dear Sylvia, I fully understand your frustration, and I want to offer you my most sincere apologies for not being present on the day of your tour. As you may have noticed, that was a particularly difficult day in Barcelona — we experienced a series of severe storms throughout that week. Unfortunately, our neighborhood suffered a power outage the day before the tour, which made it extremely challenging for me and my family to coordinate our activities and commitments. I take great pride in providing a consistently positive experience, as reflected in our reviews, but that day was simply beyond what I could manage under the circumstances. I am truly sorry once again, and I sincerely hope that the rest of your stay in Barcelona was enjoyable. I also want to express my gratitude for your understanding, as well as for the support provided by the Viator team throughout this situation. Wishing you all the very best, Paulo
