E-bike tour in the National park of Cinque Terre

Traveling by e-bike in Monterossa should be a wonderful experience but this company ruined what could have been a highlight to our vacation: Right from the start, I told the guide there was something wrong with my bike's gears. He rudely insisted that I did not have the correct 'leg extension' and my seat needed to be raised. I am 5'1" and he insisted on raising the seat to the same height as my husband's bike (who is 5'9"). No V-crossbar on the bikes and if you are a woman, this is a difficult and dangerous scenario. My feet could not touch the ground. He kept telling me that I was doing everything wrong. I told him that I own 2 e-bikes and ride them daily! But all he wanted to do was argue with us. My husband decided to switch bikes with me (that is what the guide SHOULD HAVE DONE!). My husband could barely keep up. He lagged so far behind that we could not see where he was. The guide never stopped, slowed up or even look to see where he was. We were two couples and we were the only ones on this tour! When my husband caught up, he tells the guide that the motor only engages intermittently. The guide nonchalantly says, "oh, sorry". By that time, we were done with the excursion. We wasted precious vacation hours on what turned out to be a nightmare! If the guide had listened when I expressed my concern, we were still close to their garage and perhaps could have switched out the bike! I lodged a complaint with the owner of the company and all he did was apologize and let me know that it would be a learning experience for his employee. Really? So glad we could sacrifice our precious vacation hours so that your guide can be trained properly. Also, there is no bike shop. This company works out of a garage stall underneath a building. Very creepy.