Chacchoben & Bacalar Kombiausflug Costa Maya

Chac Chi did a wonderful job of providing myself and three other cruisers a wonderful excursion. They showed real flexibility in making adjustments along the way when things they couldn’t control interfered with the planned agenda. Their knowledge of the Mayan Culture and Temples was excellent and their willingness to go the extra mile in many small ways made the day memorable.

Our last minute cruise excursion ended up being a private tour as we were the only two couples! Leo was AMAZING! So personable and friendly. He really welcomed us and made sure we had a great time!

Juan and Miguel were both wonderful. Juan was our guide and was very knowledgeable about the ruins and history of the area. We had a private tour for 4. They got us there ahead of the crowds! The Boat ride and Lagoon was a marvelous way to wrap up the day. Highly recommend!!!

We had an absolutely wonderful day visiting the Chacchoben Ruins and Bacalar Lagoon, and we cannot recommend this excursion highly enough! From the very beginning, this company was amazing with communication. A few days before our excursion, they contacted us through WhatsApp with very detailed instructions on exactly where and how to meet them. The port is very busy, so this was incredibly helpful. They even sent maps and photos so there was no confusion whatsoever. We felt completely safe and taken care of from the moment we arrived. This was not a cruise-line excursion—we booked through a third party—but we had absolutely no concerns about making it back to our cruise on time. We returned with plenty of time to spare. The excursion itself was fantastic. It was a very small group, which made the entire day feel relaxed and personal. We never felt rushed. We had plenty of time to explore the incredible Chacchoben ruins and, even more importantly, enough time to truly enjoy Bacalar Lagoon. The lagoon was simply stunning! Francisco was an excellent guide. He shared so much fascinating information about the history of the area, the ruins, and the places we were visiting. He was knowledgeable, friendly, attentive, and made sure we understood and appreciated what we were seeing. Our driver, Manuel, was also excellent and made us feel comfortable and safe throughout the entire day. If you're visiting this area and want to experience some of the very best it has to offer, I highly recommend this excursion. The communication, organization, small-group experience, history, beautiful scenery, and relaxed pace made it a truly memorable day. PS: Lunch and snacks were all very yummy!

Our tour guide Raphael was amazing and told us about the history. It was obvious he has a passion for what he does. Only 2 of us booked and we were so thankful they didn’t cancel us. Any other company would have, however he gave us a private tour of the Mayan Ruins, stopped along side of road to buy fresh honey pineapple, mango, and dragon fruit. It was served to us on the boat at the 7 colors lagoon that was so clear it was white rather than blue! White sand and fresh water and an excellent vibe. We were able to swim there for about an hour in waste to neck deep water. Our boat driver and his daughter were kind. 3rd stop was at Tacos Locos (we chose for the fresh tortillas). Raphael was our tour guide and driver. He spoke excellent English and we always felt safe. With 12 years of experience, it truly showed. We tipped well and he was worth every penny. He even stopped at a local liquor store at our request. 100% recommend this company. Drive between stops are about 30-45minutes each. Coke water and snacks also provided.

Leo was our tour guide and he was very knoledgeable regarding the history of the area and good sense of humor.

Rafael was amazing during our time in Puerto Costa Maya. Very descriptive during our tour of the ruins and had some great stories about the 7 color cenote. He goes above and beyond! He got us some fruit to try and showed us a good place to buy souvenirs! He took care of us.

What a wonderful excursion! Our tour guide, Leo, was excellent. He was very knowledgeable and shared the history and interesting facts about our different stops. The Bacalar Lake was the highlight of our entire trip. The water was so blue and perfect for swimming. I highly recommend this excursion. Also, a big thank you to our driver Erick, who stopped to get us a fresh pineapple to eat on the boat ride, and who drove us everywhere. Thank you for everything.

We had the most amazing experience. Do not pass this tour up. The staff and the experience we received surpassed all my expectations. The ruins were lovely and our tour guide was very knowledgeable. We received so much information on the travel there and at the ruins. we were taken all around in a very comfortable van with snacks and drinks provided throughout the entire tour. After the tour of the ruins, we headed to a delicious taco lunch. Everything was fresh and authentic not just a tourist hotspot. After lunch, we headed to the lagoon. You will be taken out for a tour of the lagoon and swimming in a pontoon boat. I do not have the words to explain the lagoon. It was absolutely breathtaking. I highly recommend making sure to go there. It was the highlight of our entire trip. I need to add a special shout out to our tour guide Carol. She made our tour exquisite. The entire staff was absolutely wonderful, but Carol made our experience. I really cannot say enough wonderful things about this company and our experience for the day. Thank you Carol!

We loved this excursion! It was a nice mix to experience the ruins in Costa Maya and also get some time swimming/lounging the Lake Bacalar. We had a group of 5 and because we were doing both locations (most everyone else with this tour company seemed to be doing just one or the other) we got our own private van and tour guides. We had time for a nice local tacos meal near the lake after we got off the water. We did have to rush through both spots a bit so we could make back to the ship with plenty of time to spare. So my advice would be to get to the tour company as fast as you can so you can beat the rush at the ruins and have enough time to enjoy both spots and the mealtime. We’d definitely recommend the combo tour if your time at port is enough. For reference our ship was gangway down at 12:30pm and gangway back up at 6:30pm. The tour company was excellent and seemed to have a lot of different tours going that day, they seemed like one of the larger/largest companies not affiliated with the cruise line. Very organized and professional operation. The driver and guide was very aware of the time and was careful to make sure we made it back with a nice cushion on return.