Cancun ATV Jungle Adventure, Ziplines, Cenote und Tequila-Verkostung

First of let me start off with transportation. It says you can arrive on your own to the meeting point but there was no parking anywhere! arriving on my own does not mean shuttle, please fix your details immediately. cenote was beautiful but we only spend 20 minutes there and we have to swim first before doing tequila tasting, atv riding & zip lining which is silly cause now im in wet clothes! the overpriced goggles and masks are unnecessary. you cannot take your phone anywhere you go, it has to be locked in a locker which is weird. I think it’s a scam so they can just make you pay for pictures. Atv riding was short and not worth it, we don’t get to go fast just 5KM. Worst part is, I tried to exit before my tour was done & the staff looked confused and acted very rude towards me. They asked me if i wanted lunch and i said no, they had to call their supervisor to unlock the big black gate to get out. Which made me miss my Uber, to my rental car… Cause y’all said I can come on my own. Tour guides also beg for tips & give sobs stories about making $12 an hour.

Jullian is the best service for me he was so nice and very kind

Brilliant day out , from hotel pick up to all the activities, the guides (Javier) are very knowledgeable and keep everyone safe and spirits high, from the ziplines , ATV driving, tequila tasting to the Cenote swimming activities and finishing off with a traditional show at the restaurant before being brought back to the hotel , all in all a highlight of our trip to Cancun.

All went great all the staff was very accommodating and kind. They truly ensured our experience went well and totally deserved a good tip.

We had a great time! Everything was so Fun. The price for two is great there is a lot of activities. Our guide was awesome “crispy bacon” 😂 we love that it’s half day but there was still so much time to do stuff. Will recommend to others! And the tequila was great!

⭐ Disappointing Experience — VIP Was Not Worth It Unfortunately, this tour felt like one big money grab from beginning to end. We paid extra for the VIP experience, expecting the upgrades that were advertised, but we essentially received the exact same experience as everyone else. One of the biggest disappointments was the cenote. We were specifically told we would have an hour at the cenote, but we were only given about 15 minutes and were rushed the entire time. When we questioned it, the explanation suddenly changed to, “The hour is for the area, not actually in the cenote.” That was definitely not how it was originally explained to us. The ATV portion was also underwhelming. It was basically one big circle, it was extremely hot and uncomfortable, and there was no water available during the experience. For a tour involving ATVs, ziplining, and being outside in the Cancun heat, having water readily available should be a basic expectation. The VIP package was advertised as including unlimited drinks, water, food/snacks, and upgraded treatment, but we kept having to ask, “Where’s the water? Where are the drinks? Where are the snacks?” We didn’t receive any of that until the very end — at the same time everyone else did. The only noticeable “VIP” difference was a glass of champagne, which absolutely did not justify paying extra. What made the experience even more uncomfortable was the guide repeatedly asking us about tips: “So, no tips? Oh, no tips? Okay, no tips?” Tips should be based on the quality of the experience and service, not something guests are repeatedly pressured or guilted into giving. I’ve been to Cancun before and have done other excursions, so I do have something to compare this to. Xplor was definitely a much better experience. With so many ATV, cenote, and ziplining tours available in Cancun, I personally would not recommend this one. I guess you get what you pay for — but considering we specifically paid extra for VIP, I expected much more. The entire experience felt rushed, poorly organized, and focused more on getting additional money from guests than actually providing the experience that was advertised.

So much fun. Great for the family!

Staff was excellent n tequila tasting was very informative. Cenote was beautiful and zip lining was lots of fun

My husband and I had a ball celebrating my birthday. From the transportation to the hospitality, we enjoyed this excursion. We upgraded our packages once we arrive and it was well worth it. Please book :)

I’m giving this experience 2 stars because, while it was overall a fun day, there were several things that felt misleading and could have been communicated better beforehand. There was no notification that we would need eyewear or a face covering for the ATV portion, which involves a lot of dust and dirt. When we arrived, there was a large shop where we purchase these items, and they were not available to rent. Had we known ahead of time, we could have brought our own gear instead of purchasing items we likely won’t use again. Additionally, we were told we needed to rent a locker for our belongings, which felt frustrating since we were already expected to bring certain items with us. Better communication about what to bring and what additional costs to expect would have made the experience feel much more transparent. The staff also repeatedly pressured guests to tip, mentioning several times that they do not make a good living wage and that tips are very important. This was not just mentioned to our group, but seemed to be communicated to many of the groups at the facility. While I appreciate the hard work of the staff and understand the importance of tipping, the repeated reminders felt uncomfortable and took away from the experience. The activities themselves were enjoyable, but they were definitely geared toward beginners. The zip lining and ATV riding were fun, though not as thrilling or adventurous as I expected. The experience was very controlled, and the time spent in the cenote felt limited (around 15 minutes), which made it feel a bit rushed. We’re not allowed to have phones with us, and they take pictures of you the entire time. They even said it’s mandatory to have your pictures taken. Then they sell them for about $100 a package, with the prices going up depending on the package you want. Overall, I don’t regret doing this excursion because we still had a good time and made great memories. However, I would have appreciated more upfront information about required purchases, additional fees, and the level of adventure to better set expectations.