Transfer Colón Cruise Port - Panama Lufthavn
Beskrivelse
Vi er et firma, der er registreret hos turistmyndigheden i Panama, der leverer servicegarantien. Alle vores køretøjer har de lovbestemmelser, der kræves.
Turmuligheder
Højdepunkter
Hvad er inkluderet
Afhentningssteder og tider
* Vores personale venter på dig ved Amador krydstogtsterminalen med navnet på reservationen og firmalogoet.
Rejsendes vurderinger
Vigtig information
- Spædbørn skal sidde på skødet af en voksen
- Servicedyr er tilladt
- Spædbørn og småbørn kan køre i barnevogn eller klapvogn
- Alle områder er tilgængelige for kørestolsbrugere
- Kørestolsegnet
- Velegnet til alle fitnessniveauer
- Virksomhed behørigt registreret hos Tourism Authority of Panama. Licens 675 - AV
Anmeldelser(27)
Manuel was very pleasant and friendly. Accomodating and helpful. Great experience. He was a gentleman
Our driver, Alexander, was outstanding. On the way to our destination, he took time to show us some sites and give us a little history about Panama City. He went well above what we were expecting of the experience with him, taking us to the airport.
Driver met us at the port on time and drop us off at the airport - perfect and easy. Car had A/C very much appreciated.
In our case, we were told by Viator that our driver cancelled our reservation. However, we were still charged by Viator and continued to receive notifications about our upcoming experience, even though it had been cancelled. The experience leader contacted me personally to tell me that he could do the experience after all. We could pay our driver directly (even though Viator had already charged us). I was now thinking that this was a scam. However, when I contacted Viator, I was told that everything was legit, and we would be receiving a refund. My frustration is the confusion that this transaction caused and the lack of communication and/or lack of the system updating information.
We sincerely appreciate you taking the time to share your feedback, and we truly regret the confusion that occurred with your reservation. We would like to clarify that the cancellation was the result of an operational error, which was immediately communicated to the passenger along with our apologies. At no point was this a scam or a case of miscommunication, as our team personally contacted you to explain the situation and provide alternatives. The transportation service was confirmed at the pier, as it was part of a shared service, and for that reason, we offered the option to take the tour by paying directly to the driver, allowing you to still enjoy the experience without disrupting your plans. We sincerely apologize for the inconvenience caused and appreciate your understanding. We are reinforcing our internal procedures to ensure this type of situation does not occur again, maintaining our commitment to transparency and guest satisfaction.
Very hard to contact. And find your van for pickup. Did not no where to pickup van at. Had to walk to the end of where the van finally found us. My wife was in a wheelchair. We will never use this company again. Just very hard to find your driver. We do not speak much other languages other then English. Could not talk to the driver about anything.
We are truly sorry for the inconvenience you experienced while meeting our driver. We would like to clarify that on the day of your service, at 7:45 a.m., we sent you a message with all the meeting point details and instructions. Unfortunately, we did not receive a response, which made coordination at the beginning a bit difficult. We understand that the port can be confusing, especially with the large number of passengers arriving at the same time, and we sincerely apologize for any frustration this may have caused. We are glad to know that you were eventually able to contact our driver and complete the transfer. Please note that our company always maintains punctual and continuous communication with passengers to ensure reliable service. We kindly remind future travelers to connect to the free Wi-Fi available at the port, as it makes communication much easier and helps avoid delays or misunderstandings. Thank you for your understanding and for sharing your feedback — it helps us continue improving our service for all guests.
You need to know that the driver NEVER communicated till after it was to late and we made other arrangements so we wouldn't miss our flight. The ship port is very big with 100s of transportation vehicles waiting for passengers. Our driver never told us where he would be. There 3 other couples with the same problem and the same company. A BIG WAIST OF $160.00
We sincerely appreciate your comment, as it allows us to clarify an important point for future travelers regarding the coordination of transfers. One day before each service, our team sends all the necessary details, including meeting point and pickup time. As mentioned, the port is very large and over 1,500 passengers disembark daily, which makes direct communication essential to locate each other easily. In this case, we have evidence showing that the messages were sent with the necessary information and follow-up; however, the platform does not allow us to upload that proof. We remind all passengers that the port offers free Wi-Fi access, which makes it easy to stay connected. If travelers do not connect to the internet or maintain communication, it becomes very difficult for our staff to provide the service properly. As a company, we always guarantee our service, but it is also important that passengers stay attentive and maintain communication as previously informed. We will continue improving every detail to ensure all our guests enjoy a pleasant and well-coordinated experience.
Very professional. Great driver. Excellent service. Good communication. Got me promptly where I needed to go. I would ride with them again.
Easy pick up. Was waiting for us just outside of the baggage pick up door with a large visible sign with our name on it.
Perfect from start to finish. They communicated via WhatsApp the day prior to confirm. Pick up was on time, actually a little earlier and the driver was right outside the cruise terminal with their sign and my name. Couldn’t have been any easier. Drive was air conditioned, clean van and driver was excellent. Would highly recommend.
Smaller type van and kind of tight. Seat may fit two very small people comfortable. Our meet up was 9:00 and arrived at 9:00. Was told 10 minutes and to stand by the wall to wait. When I went back to ask why so long, the person said they were waiting for two more couples. We would wait till 10:00 AM and the bus would be there soon so more comfortable. It is very hot and humid. I can see waiting 20-30 minutes but not an hour. The people never showed so we waited for nothing.
First of all, thank you very much for the comment, it is very important. Unfortunately, there are few vehicles that arrive from the factory with large seats, it is something that is available. With reference, we apologize for the waiting time, they were shared services, the other passenger asked us to wait for him, since he had a problem with the suitcases, without realizing that we were harming you, we will take that, for reservations that Those who do not comply with the schedule will not continue to be expected.
