Rome Castel Sant'Angelo Spring-the-Line Adgangsbillet

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, and we would like to clarify a few points regarding your comments. Our office is normally open from **7:30 AM to 6:30 PM**, and on some days we open as early as **6:30 AM**. We are therefore sorry to hear that you found the office closed when you arrived, and we will look into what may have happened on that occasion. We also sincerely apologize for any confusion caused by the communications you received after your booking was changed. We will review the matter internally to understand why information relating to the original booking continued to be sent and how we can prevent similar situations in the future. Regarding the voucher exchange, the instructions on **where and how to redeem the voucher for the actual entry tickets are provided on the booking voucher and on the platform where the reservation is made**. Nevertheless, we understand that these details must be as clear as possible, particularly when a booking has been modified, and we will review our communications with this in mind. Finally, we are aware that during particularly busy periods we are not always able to answer every telephone call promptly. We are currently **hiring additional staff to improve our telephone assistance**, and we sincerely apologize for the difficulty you experienced in reaching us. We appreciate your feedback, as it helps us identify areas where our service and communication can be improved. Kind regards, Gyash Tours

Français (lingua originale della recensione) Merci d'avoir partagé votre expérience et d'avoir apprécié votre visite au Château Saint-Ange. Nous sommes désolés que le retrait des billets dans notre agence vous ait semblé peu pratique. Nous avons choisi cette procédure car, étant présents sur place, nous pouvons offrir une assistance directe et informer rapidement nos visiteurs de tout changement opérationnel, comme une modification du point d'entrée ou d'autres procédures d'accès qui ne sont souvent pas connues des touristes et qui peuvent leur causer des désagréments. Notre objectif est de rendre le début de votre visite aussi simple et agréable que possible. Nous vous remercions encore pour votre retour, qui nous aide à améliorer continuellement la qualité de notre service. Cordialement, Gyash Tours

Thank you very much for sharing your experience! We are delighted that your visit to Castel Sant’Angelo left you with such a positive memory. We hope to have the pleasure of welcoming you back to Rome to discover even more of the city's wonders. Kind regards, Gyash Tours

Dear Customer, Thank you for your feedback. We are sorry to read that your experience did not meet your expectations. However, we would like to kindly clarify that the service purchased with us was not a guided tour, but admission tickets for Castel Sant’Angelo. For this product, the service includes ticket delivery and access to the site, not a guided visit or continuous assistance during the activity. We are also sorry for the confusion regarding the meeting point. Our instructions are provided in advance to help customers collect their tickets correctly, but we understand that, especially in a busy city like Rome, finding the meeting point can sometimes be stressful. Regarding the reference to the Colosseum, we believe there may have been a misunderstanding, as this review appears to refer to a different location or activity. We remain available for any clarification and will take your comments into consideration to improve the clarity of our communication. Kind regards, Gyash Tours

Dear Guest, thank you for sharing your feedback. We are happy to hear that you enjoyed the view and the museum. We understand that collecting the paper ticket before going to Castel Sant’Angelo may feel less convenient than receiving a ticket by email. However, this procedure was introduced because many guests previously had difficulties finding the correct entrance or got lost around Rome before the visit. By asking guests to collect the ticket at our office in Vicolo del Farinone 23, we can provide the correct information, directions, and assistance before they reach the site, helping them avoid confusion and delays. We appreciate your feedback and will continue working to make the process as smooth and clear as possible for future guests. Kind regards, Gyash Tours

Thank you for sharing your experience with us. We are truly delighted to know that our service met your expectations. If you wish, you can continue to follow us at www.gyashtours.com , where you will find new experiences and destinations to explore. We would be pleased to assist you again on your next visit to Rome, as well as your friends’ or family members’ trips, whether booking directly through our website or via platforms such as Viator or GetYourGuide. Stay connected for more updates and upcoming experiences. Warm regards, Gyash Tours Staff

Dear customer, thank you for taking the time to share your experience. With regard to ticket delivery, all communication to guests is sent to the e-mail addresses provided directly by the booking platforms (such as Viator, GetYourGuide and similar). For each booking, where applicable, we use the e-mail address transmitted to us by the system to send the ticket and the relevant instructions; unfortunately, we do not have the technical possibility to check individually whether every message is successfully delivered or whether it ends up, for example, in the spam folder. We will report this type of issue to the platforms where our services are listed, so that we can work together on possible solutions to reduce the risk of important information not reaching guests. As for refunds or any financial requests, these are handled directly by the portal through which the reservation was made (for example Viator). Our role is to reconstruct the booking and provide the platform with all the necessary information whenever a customer submits a claim. If you wish, you can contact us for any further clarification. Kind regards, Gyash srls