The actual tour was interesting and informative. However I paid for a tour that was advertised as up to 3 hours, but our tour was done in less than 90min. I heard the guide on the phone talking about an apple he would hurry to make
Thank you for taking the time to share your feedback, Frank. We’re glad to hear that you found the tour interesting and informative. We’re sorry that the duration of the tour did not meet your expectations. The experience is advertised as up to 1 hours 30 minutes, and the duration can vary depending on the group and the pace of the visit. We also regret that the guide’s phone conversation gave you the impression that the tour was being rushed. We take this feedback seriously and will address it with our team to ensure our guests receive the attention and experience they expect. Thank you again for your feedback.
