Orlando Lufthavn (MCO) Privat Van Transport Med Gratis Mød & Hilsen
Beskrivelse
Envejs privat lufthavnstransport med meet and greet og bagageassistance for op til 10 passagerer (op til 22 miles)
Turmuligheder
Højdepunkter
Hvad er inkluderet
Afhentningssteder og tider
Envejstransfer for op til 10 passagerer inden for 35 miles fra Orlando International Airport (MCO). Alle skatter, gebyrer og vejafgifter er inkluderet. Kun chaufførs drikkepenge er ikke inkluderet. For at gå til Port Canaveral-området, bedes du bruge dette produkt i stedet: 124462P8 Van rummer cirka 8 mellemstore kufferter i alt. Prisen inkluderer møde- og hilseservice ved bagageudleveringsområdet (han/hun vil have et skilt med dit efternavn på), hvor chaufføren vil hjælpe med bagagen, hvis det er nødvendigt og køre dig direkte til din destination. Dette er en privat tjeneste og vil aldrig blive delt med andre parter. Køretøjer, der bruges, er generelt varevogne til passagerer eller SUV'er (afhængigt af partistørrelsen). Alle viste billeder er kun til illustrationsformål. Det faktiske produkt kan variere (mærke, model, farve osv.). En (1) frontvendt autostol og to (2) rygløse selestole kan inkluderes gratis efter anmodning. Populære destinationer er alle hoteller og feriesteder i Walt Disney World, Universal Studios, Sea World og International Drive-området. For returtransport til lufthavnen skal du tilføje denne kode i søgefanen: 124462P7
Rejsendes vurderinger
Vigtig information
- Servicedyr er tilladt
- Der er adgang til offentlig transport i nærheden
- Specialiserede sæder til spædbørn er tilgængelige
- Velegnet til alle fitnessniveauer
- Spædbørnssæder til rådighed efter anmodning. Bagudvendt autostol mod ekstra gebyr
Anmeldelser(37)
Friendly driver but old van broke down at the beginning of our airport transfer. Driver was very apologetic and kept us informed
Hi, deepest apologies for the inconvenience that morning. Our van had its battery completely discharged and because of airport security (rescue had a hard time getting into the gated area) it took a bit longer than expected to have it jumped. Gladly, within 30 minutes, you were on your way to your hotel. Unfortunately in this industry, once in a great while, things like that are bound to happen, but nevertheless we profusely apologize for the time lost. Best regards, Gregory Nicolas.
Excellent communication from our driver Jeremiah! He took care of everything! He even bright back a bag that was left on the van 5 Stars!!
Jeremiah is the best! Glad you had great service from him and that he returned your lost bag. Thanks for the great review. PS: And to anyone reading here, this van and driver are exactly the same as for the above 2 star review. ;-)
Excellent experience! Jeremiah met us at baggage claim with a cart and waited with all 10 of us until all the luggage arrived. He was very nice and a great driver. Thank you, Jeremiah!
We are so glad your experience with us was top notch. We will relay the message to Jeremiah. Thanks for the great review!
Great transfer service with our driver Jeremiah and Quicksilver Transport. Good communication, letting me know when and where driver would pick us up, followed by driver Jeremiah communicating directly with us. I also requested both a booster seat and a child seat, and both were in the car ready to go. Seamless; would recommend.
We thank you for the kind words and will be certain to relay the message to Jeremiah, who indeed is one of our best. We are glad you had a good experience with us. Please come back soon! Regards, Gregory Nicolas.
Seamless transfer between the Orlando Airport and our Disney World hotel. Our driver was patient and waited for our family after the plane was delayed
Thank you for the great review!
Driver was helpful and courteous. Van was spacious and immaculate. Booster seats were just what we needed for our grandchildren.
Jeremiah was a fantastic driver and extremely professional. The company was easy to work. Highly recommend especially when traveling with large families.
Thank you for the great review; we will relay the message to Jeremiah; He is indeed one of our best. We'll hopefully see you soon again! Regards, Gregory Nicolas.
Very professional driver, happy with the experience, would book again next time I’m in Orlando Florida USA
We thank you for the great review, and cannot wait for your return to Orlando.
Rafael was patient when we were delayed and then super friendly and helpful. Worth every $ for a painless transfer for the eight of us, including three very tired youngsters
We appreciate the great review and are very glad you have enjoyed our services, mostly our driver Rafael; he's been a great recent addition to our team. Best regards, Gregory Nicolas.
Would like to report our experiences with Quicksilver Transportation. Overall, very disappointed with the service, quality, stated inclusions, and most of all, common professionalism of the company. Roundtrip transportation reserved with Quicksilver from MCO airport to Disney Resorts made through Viator - given the reviews. The written meet & greet at the airport was not done. We gathered our baggage and awaited outside at curbside. After approximately 12 minutes outside, we did find our driver. But, the luggage assistance was not done either. We had 2 young children and also requested a car seat, which is the 3rd item on the inclusions not met either. In terms of the transportation, given the price, we were expecting more updated van for our transportation - we had an early late 2000's van with worn seats. Already, we questioned the decision to pay the extra for this private transportation company which we were expecting greeting service, baggage assistance, our requested car seat, and a little more luxurious, at least, vehicle. Well, the driver was very kind and we did arrive safely, so these are important. Upon conclusion of our trip, we kept our reserved transportation. The evening prior of our return flight, we were notified via airline text, of a change in our flight time to an hour earlier. Almost immediately, we called to attempt to move our pickup time accordingly with Viator. They directed us to Quicksilver to discuss an arrangement. We were met with quite an aggressive conversation on the phone with Gregory, from Quicksilver. We tried to explain our unknown and sudden change in our flight. I understand the written policies, but were not trying to cancel - simply move up our pickup time. We were sternly told the cancellation policy and that we would be charged. He continuously told us that he is a small local company and does not have enough drivers, and that they were all scheduled at earlier times. Despite our attempts to simply discuss with him, he was quite confrontational in his discussions and told us that he could not do anything - call the airline, he said. So, we did call, as he suggested, but were told that the airline carrier could not do anything. Anyhow, we tried to call Viator again, who called Quicksilver. Their response back to us was similar, with a very similar condescending, rude tone as well, from what Viator told us. We ended up taking an Uber at an hour earlier - which was a very nice experience, quality vehicle, friendly driver, timely, and half the price. We wish we did this from the beginning. Revisiting some of the reviews from others of similar experiences, our experience seems to be a more common interaction than not. And, reading some of Gregory's replies to the negative comments, the use of words and tone alone in the replies does in fact show his demeanor and manner in which he truly treats individuals and values customer service. This was simply our true experience.
Hi, let me start by thanking you for the reservations based on our pristine record on Viator and the overwhelming good reviews you have based your decision on. Yes, I realize there are some that divert from the norm, and that often I respond very matter of factly, which might sound as too direct or rude. We are extremely professional, sometimes to a fault. We, including myself, work diligently, daily, to offer all our customers with the best service. Now, although we are very flexible, we are indeed a small local business and cannot always bend to all our customers' demands and last minute changes. Our responses might sound unprofessional to the ones that expect us to disregard our own policies, policies that were accepted by those who "want what they want", regardless of said policies. Customers that find my tone and demeanor to be bad are usually the ones that treated our drivers badly or as second class, or ones that expect us to treat them better than we would all other clients we have. And thus is this here case. You were offered an earlier pick-up, with no charge or extra fees, but it was, and I quote, "too early for us". The time you wanted us to pick you up, in less than 12 hours, was completely booked. You wanted us to refund you for that pick-up although we need at least 24 hours for a cancellation (48 hours if reserved directly through us btw). After offering you another time slot that wasn't convenient for you, and explaining about the 24 hours refund policy, you became extremely belligerent and impolite, both to me and my agent before that. Sorry if you did not appreciate how I responded; I do value all my thousands and thousands of customers for the past 21 years, but I also value my agents, my drivers, and myself being treated with dignity and politeness. But again, you are right, I could learn better how to respond to abusive behavior. As for your complaints about the service itself upon arrival. So, first of all, my driver contacted you via text and did not hear back from you. When he entered the gates and walked to baggage claim, you were nowhere to be found, reason being, you walked outside on the second floor of the airport where commercial vehicles cannot drive by and our driver cannot, by airport regulation, meet and greet you. That is why we make sure to explain the "meet and greet" is by baggage claim. As for the luggage assistance; driver assisted, but maybe yu were expecting him to act as a porter or have a cart to haul all your luggage. We do not do that. Driver will carry as much as physically possible. Maybe you misunderstood what luggage assistance means; or maybe we should be more clear that the driver is the one assisting with luggage, and not a second person with that task. As for the carseat; well, this item is a pure lie; sorry to be blunt again. 2 car seats and 2 boosters were inside the van that picked you up. Driver mentioned you did not say absolutely anything to him, other than complain and treat him badly for being "late". As for the vehicle itself; it was a 2017 Ford passengers van, and although it is not a brand new one, it is extremely well kept. Van is EXACTLY as pictured here on Viator. If a luxury van, or a Mercedes Sprinter type van was expected, I'm sorry to say you might have missed the clear description of the product you have bought here. 2017 is far from 2000's as mentioned on your "review". Also, we had no idea you have felt this way upon your arrival. Actaullay, you did not mention it even when you called the night before your return to change your pick-up. Had I known, I could have done something to rectify it, or at least offer you an explanation, instead of having to defend myself almost 1 year after the fact. As for the Viator agent; well, here is where this becomes more like a comedy than a tragedy. Agent that called us did say, not in so many words of course, that you were disgruntled, demanding, trying to circumvent their and our rules/policies to get "what you paid for...". In retrospect, I too wish you had chosen Uber, I say, in a condescending way. Revisiting the 0.29% of negative reviews (yes, less than a third of 1%) you are indeed bound to find similar experiences. Now, if 0.3% were indeed more common than 97%, I should close my doors and retire. This is an obvious case of confirmation bias, a virus spreading in the US like wildfire. Also keep in mind, regardless of the bad mathematics, people tend to be quicker to give a 1 star review than a 5 star one, so, statistically, at 97% positive, we are amongst the best in Orlando, as it has been for 21 years. Nevertheless, I thank you for the review and attention you brought to me and to my company. Have a great night. Regards, Gregory Nicolas.
