Glacier Express, Schweiziske Alper og Lucerne Tour | Fra Lucerne

We’re very sorry to hear that your experience didn’t meet expectations, especially on a day that was meant to be a highlight of your trip. Regarding the schedule change, we understand how stressful last-minute adjustments can be. In this case, the departure time was adapted due to confirmed seat allocations from the Glacier Express, which can occasionally shift — especially during high season. We always do our best to communicate such changes as early as possible, and we regret that the message reached you too late in the evening. We’re also sorry to hear that the pace of the tour was difficult for your father. Had we been informed in advance about mobility concerns, our team and guide would have gladly adapted the itinerary to be more comfortable. As for the phone interaction, we’d like to clarify that Jonas is our head guide, not the owner. We’re sorry if his tone came across as unhelpful — our intention is never to place blame, but to resolve concerns fairly. We’re reviewing this internally to ensure we continue to provide the respectful, helpful support our guests deserve. Finally, while we are not the operator of the Glacier Express itself, we regret that the on-board experience — including crowding and lack of enforcement by train personnel — didn’t meet your expectations. Your feedback has been noted and will be shared with the appropriate contacts at the rail provider. We’re grateful you took the time to share your thoughts, and we would welcome the opportunity to speak further. Please feel free to reach out to us directly at info@tours-of-switzerland.com.

We’re truly sorry your experience didn’t meet expectations. However, we’d like to clarify that this tour does include a ride on the official Glacier Express — this is the core of the experience and is always part of the itinerary. In this particular case, there was an unforeseen delay with the guide’s inbound train on the morning of your tour. Due to very limited Glacier Express seat availability, especially during high season, we were forced to restructure the route at the last minute to avoid a full cancellation and still provide a scenic and meaningful day along the Glacier Express route. This was an exception and not reflective of our usual operation. We understand that the change was disappointing, and we sincerely apologize if the alternative wasn’t clearly communicated in a timely way. Our operational team acted quickly under pressure, but we acknowledge that better communication would have helped set the right expectations. If you would like to rebook at a discounted rate in the future, or speak to us directly, please reach out at info@tours-of-switzerland.com. We truly value your feedback and hope to welcome you again under better circumstances.

Thank you for your feedback, and we’re sorry to hear the experience didn’t meet your expectations. Just to clarify, this tour does include the Glacier Express and follows the official Glacier Express route. However, on rare occasions, especially during high season or due to short-notice bookings, we may need to adjust based on train availability or unforeseen operational issues (like delays, maintenance, or ticketing constraints). In such cases, we always aim to inform guests ahead of time and propose alternative arrangements, such as regional trains along the same scenic route. We completely understand that part of the appeal is the Glacier Express train itself, and we strive to deliver that whenever possible. If your tour was one of the rare exceptions where the actual Glacier Express carriage wasn’t available, we truly regret the inconvenience and disappointment caused. This is never done with the intention to mislead but rather to ensure that guests still experience the iconic route and Alpine scenery, rather than canceling the day altogether. We also encourage guests to book as early as possible, as seats on the Glacier Express are limited and can sell out weeks in advance. If there is ever uncertainty or concern, you’re welcome to contact us directly, and we’re happy to clarify what’s included or suggest the best dates for availability. Thank you again for taking the time to share your experience — we’ll use your comments to improve communication and transparency for future travelers.

Thank you for your feedback, and we’re sorry the tour didn’t meet your expectations. To clarify, the Glacier Express does not operate the last 2 weeks of October and November, which is clearly stated in the tour description, and the price is already discounted by CHF 100 to reflect that seasonal change. Instead, we travel along the same scenic route with panoramic trains or regular carriages, offering a similar visual experience, just without the branded Glacier Express service. We completely understand the importance of transparency, which is why we include this information upfront on all platforms. If Viator’s listing did not make this detail clear enough, we’ll follow up with them to ensure it’s correctly represented moving forward. Thank you again for your comments, and we hope you still enjoyed the beautiful scenery and the service provided by our team.

Thank you so much for your kind words about Leighton — we’re glad to hear he made the experience enjoyable, and that you loved the Glacier Express journey. Just to clarify, your group did travel on the official Glacier Express train, not a regular public train. The adjusted start time and itinerary were due to the train schedule allocated to us by the Glacier Express, which sometimes changes based on availability, especially in high season. Regarding seating: the tour includes standard (2nd class) by default, but we always offer the option to upgrade to 1st class in advance or on the spot when availability allows. For more flexibility and direct updates, we always recommend booking with us directly at info@tours-of-switzerland.com, where rates are also typically 30% lower than reseller platforms.