Florence Accademia Galleri & Michelangelos David Billetter

Seemed overpriced for what we got. Guide was not at the location we had to find him further up the street. Was not given tickets for the time we booked so had to wait around for 30 mins. Then still had to queue so not a skip the line experience we paid for.

This was a quick and instructional tour of the David. Valentina was smart and funny tour guide. This tour is good for the short attention people and kids. Also it was truly a skip the line tour and highly recommended

I knew I was in for something special but did not expect the impact of seeing one of the world’s true masterpieces before my eyes. Polina was an excellent guide. Friendly and well-informed.

A good tour with only around a dozen people. The meeting point was easy to find and check in was simple. Our tour guide, Annette, was very knowledgeable and gave great explanation and information at each stop on the tour. We had plenty of time to see all the exhibits and had a 360 degree walk around David - with interesting details being pointed out.

Our guide, Claudio, was excellent. He spoke about the “Hall of Prisoners,” unfinished sculptures that seem to be trying to break free of the stone. Michelangelo felt it was his job to liberate these figures that already existed within the marble. This corridor leads to the artist’s most recognizable sculpture, “David.” Claudio explained in detail the pose, facial expression, and anatomic precision of the piece. This hallway was our favorite stop in Florence with Claudio as our guide.

Tour of the city of Florence was spectacular. Tour guide was extremely knowledgeable of the Renaissance and explained all details of art we walked by.

Very easy to find the representative, who was very friendly and organised. Only a short wait to get the tickets for us and join a short queue to get in.

Loved the experience.. Hist was easy to find and directed us where to go.. Although we had skip the queue, we still waited a while to enter, but the wait was worth it.. There was stunning painting and sculptures and it was too crowded..

Genuinely disappointed with Viator (the selling agent) and City Wonders (the local provider). We were told to RV with a City Wonders rep opposite the gallery at 1550. The guide did not show; there were approx 20 others in the same group waiting; and there was no communication from City Wonders. After multiple phone calls from a range of customers in the group, a guide eventually showed up after 45 mins waiting. By this time, we could have just joined the standard queue and got in for the standard entry price of €16. When the guide showed up there was no apology. Just a ‘wait here’ whilst she went off to sort out our tickets. Once she returned, after another 10 mins of waiting, we were chaotically ushered to a separate line where we had to go through the entry process and the guide disappeared without a word. So, at this point we had payed a 100% mark-up to skip the line, but we had been waiting for over an hour from the stated arrival time to getting inside. There is no doubt we would have been inside significantly quicker had we joined the general admission queue. So, after the visit we complained to Viator who initially were apologetic but offered nothing other than platitudes. We pressed again and after a few back and forth emails, were offered a 10% refund off the price we payed. This was frankly insulting, given they had charged us a 100% markup on the ticket and given us nothing for that other than hassle. The response was basically: “we got you in didn’t we?” To which our response is: yes, but we paid you to allow us to skip the line and what we got was an hour waiting and a load of extra hassle for the privilege. If we had been refunded the markup and just paid the ticket price of €16 we would have accepted that. However, as Viator are unable to understand the basic principle that they have broken their contract with us, as they did not deliver what we paid them to deliver, we are unable to recommend this company and give them 1*.

Well, if you book at 15:50 and then just wait in another queue and only come in at 16:15, the definition of no queue is just wrong and already borders on misleading description. Save the extra Euros and queue normally, since you've been inside faster.