Uffizi & Accademia Timed Entry: Lille gruppe Duomo vandretur

This tour operator appeared poorly run (but they do have at least one good guide). If you’re not flexible on timing and care about group size being small I would look elsewhere. In our experience they were moving times/people pretty liberally to hit maxs on group size. I had booked a 9:30 am small group tour in advance and got a text the day before moving our time slot to 10. I texted back that we booked that time specifically for our schedule as we had afternoon plans and that if 9:30 doesnt work could we do 9 and they simply said unfortunately no. They offered no alternative or refund only just the night before my morning tour that my only option was to show up for the 10 tour. We rearranged our schedule and showed up for the 10 tour and it was chaos. There were at least 30 people standing around in the small shop waiting to go out. They then broke us up into 2 groups. We had booked this also because of the “small group” of 10-15 but they then put 17 in our group. Then 2 of the people were shifted off after acadamie so it looks like they were just shifting people around for the timed entries for the tickets but then shifting back to stay within the maximums of the listing. The tour guide herself was actually very good so this isnt a review on their performance. This is a review of Florence and Global Small Group Tours the operator who made our experience subpar, messed up the schedule for our subsequent tours with less than 24 hours notice and offered no remediation or alternatives.

This tour operator appeared poorly run (but they do have at least one good guide). If you’re not flexible on timing and care about group size being small I would look elsewhere. In our experience they were moving times/people pretty liberally to hit maxs on group size. I had booked a 9:30 am small group tour in advance and got a text the day before moving our time slot to 10. I texted back that we booked that time specifically for our schedule as we had afternoon plans and that if 9:30 doesnt work could we do 9 and they simply said unfortunately no. They offered no alternative or refund only just the night before my morning tour that my only option was to show up for the 10 tour. We rearranged our schedule and showed up for the 10 tour and it was chaos. There were at least 30 people standing around in the small shop waiting to go out. They then broke us up into 2 groups. We had booked this also because of the “small group” of 10-15 but they then put 17 in our group. Then 2 of the people were shifted off after acadamie so it looks like they were just shifting people around for the timed entries for the tickets but then shifting back to stay within the maximums of the listing. The tour guide herself was actually very good so this isnt a review on their performance. This is a review of Florence and Global Small Group Tours the operator who made our experience subpar, messed up the schedule for our subsequent tours with less than 24 hours notice and offered no remediation or alternatives.

Knowledgeable guide but very hard to understand. She spoke very fast in English and the headphones had a lot of static. Would also suggest doing one of these tours at a time. We did both and it was too much. Also very crowded which is not the guide’s fault of course.

It was so wonderful! Our guide was a beautiful Italian, extremely intelligent, knowledgeable and proficient in English. She was very patient and answered all our questions and was kind and patient.

Loved our small group trip - perfect insight into both museums, brilliant way to take in the highlights and learn from an expert guide. Well recommended. Start point easy to find and felt easy and added so much value versus walking around with limited knowledge on our own would definitely do similar trips in this way.

This was the first tour we did starting our Italy trip, and it was great! I wish I could remember our guides name (she was from Austria), because she was incredible! She had a very calm demeanor and knew exactly how to zig-zag through the crowds while also making sure we got our time in the front to see the pieces. She informed us of so many amazing things throughout our tour. Seeing the David in person was magical. I could have stared at him forever! She did give us a 15 minute break to walk around the Academia, or go across the street to a coffee shop which was nice. Her knowledge through the streets of Florence was great, pointing out many things on our walk. It was a little bit of walking, but totally doable, especially when in Firenze! We learned so much about the art & culture of Florence and would not have gotten that if we did not do this guided tour. Going through the gallery was also great, ending there to continue to explore or leave. We never had an issue/wait in line getting into the museums. One thing - our headphones were a bit static - we informed her of this before we even left the meeting point and they made sure to resolve with her having a new mic. It seemed to happen a little more throughout the beginning of the tour, but wasn't bad and honestly I just got closer to her to hear her without the headphone if I needed. Thank you for a great tour!

Cannot recommend Margaret enough as a guide for the dual Accademie and Uffizi plus walking tour. She was so knowledgeable and sweet! Our second time in Florence and we learned a lot of new and entertaining things. Well worth the money. Don’t forget to tip her well! She’s does all the work for this company! 🤩

Very interesting tour guide was great, lines very long not so great the Museum was very crowded it was hard to see some of the artwork

Great tour for our group of 8! Skipping the admission lines was a huge plus, and we really enjoyed walking through Florence between museums. The guide kept the experience engaging and informative throughout. Just be prepared—4 hours is a solid, nonstop 4 hours of walking and sightseeing, but a very worthwhile experience.

Excellent guide and communication from office about the start time, easy to find the office too. We loved the tour, all the information and history and fast entry was excellent.