Victoria Falls PRIVATE Airport Transfer
Beskrivning
Till sist finns det nu inget behov av att slösa bort någon värdefull tid på flygplatsen och vänta på den främlingen att dela din överföring med; eller att bli rusad genom invandringen bara för att någon kom ut först och väntar. Bara boka våra PRIVATE Airport Transfer och gör bort med dessa väntande problem och frustrationer.
Turalternativ
Höjdpunkter
Vad som ingår
Resenärers betyg
Viktig information
- Anpassat för rullstol
- Spädbarn och små barn kan åka i barnvagn eller sittvagn
- Servicedjur tillåtna
- Transportalternativ är rullstolsanpassade
- Alla områden och ytor är rullstolsanpassade
- Lämplig för alla fysiska konditionsnivåer
- Barnpris gäller endast vid delning med 2 betalande vuxna
- Barn (tre till elva år) måste åtföljas av en vuxen
- Spädbarn (0 till 2 år) betalar inte
- Vänligen notera att vi kan välja från antingen Livingstone Airport för avlämning inom Livingstone Town och från Victoria Falls International Airport för avlämning i Victoia Falls, Zimbabwe. Alla gränsövergångar kommer dock att locka ytterligare 15 USD per person. Detta kommer att betalas direkt vid ankomst och kommer att användas för att ta hand om alla utgifter för gränspassage.
Recensioner(6)
Seamless transfers! This was well organised and smooth. The entire process from Zimbabwe to Zambia was just effortless.
Both Enock and Webster were friendly, helpful and ready to assist with transfers and other services where it was needed.
Thank you Webster for friendly and efficient service . I would recommend your services anytime to all.
As a return client (first ride was on April 14 and second ride was on April 23) , I am genuinely leaving a fairly review here. Regarding to the service itself, I would give this company 5 star- reliable and accurate. However, why I leave a 1 STAR ⭐ this time? When the driver, Webster, came for pickup on April 23, he accused that I intentionally cancelled the reservation of 4/14 therefore he didn't get paid for the previous service and requested me to pay in cash right away. As an educated and honest traveller, I sincerely and deliberately provided Webster the reservation record to the driver, as well as asked him to share his hotspot (I didn't have mobile data connection) for me to contact Viator directly in front of him, in order to eliminate his concern. The driver refused to provide internet (maybe he didn't have data?) nor checking the reservation history that i provided. The only thing he kept saying was I cancelled the reservations deliberately and implying I am cheating and taking advantage of him. In fact, I checked the reservation record he provided, he showed the cancelled reservation (cancelled by me due to duplicated bookings), but he didn't show the paid confirmed and reservation. The confirmed and completed reservation reference number was 984930995 and is verified by Viator customer service agent. I was very offended by the rudeness of the driver and extremely disappointed with the poor management of DK Tours & Safaris. Not recommend this company for anyone who sees this review.
Thank you for taking the time to share your feedback with us. We appreciate your honest and detailed review of your experience with our service. We are glad to hear that you found our service reliable and accurate, but we are very sorry to hear that you had a negative encounter with our driver, Webster. We apologize for any misunderstanding or inconvenience that this may have caused you. We value your loyalty as a return client and we want to assure you that we take customer satisfaction very seriously. We have investigated the issue with the reservation and payment and we have confirmed that there was no cancellation or error on your part. Webster was simply trying to confirm the payment with you, but he may have communicated it in a way that sounded accusatory or rude. This was not his intention and he regrets making you feel offended or cheated. We have addressed this issue with Webster and we have provided him with additional training on how to communicate with customers more politely and professionally. We have also updated our reservation and payment system to avoid any confusion or delays in the future. We hope that this incident will not deter you from using our service again. We would love to have another opportunity to serve you better and make up for this unpleasant experience. As a token of our appreciation and apology, we would like to offer you a 10% discount on your next booking with us. Thank you for choosing DK Tours & Safaris. We hope to see you again soon.
The driver waited for us for a while due to busy and low efficient airport immigration process. We appreciated that service. Pickup was smooth and accurate. This review also serves as a confirmation of service completion and payment.
Our whole stay was planned from the arrival at the airport to the drop-off after our stay. All arrangements was made for us and we were assisted the whole time we were at the Falls as well as with the day trip to Chobe. The personal assistance and care that was taken of us was amazing. Thank you for a good holiday and appreciation to the message to enquire if we arrived safely back home.
We are grateful for your review! DK Tours & Safaris takes pride in our attention to detail and personalised services and we are glad you loved your stay here. We are humbled by this and remember you are always welcome back!
