Tur och retur Key West Dagstur från Miami med aktiviteter

First off they never came to pick me up at our pick up spot couldn't get in touch with them , waited for 2 hours and then we saw a couple and they call there travel agent si they can get in touch with them , after all that we had to walk to another pick up spot to get on the bus , I just feel like we deserve a partial refund for this mess up , but the trip was ok , but once u get there your time goes by so fast and u only have time to do maybe I thing

Pick up instructions weren’t clear and I couldn’t reach the operator until an hour later. We waited for 1.5 hrs then left. Never had issues with Viator but this was not a great experience.

They were on time very professional ,clean bus. The seats are comfortable, the A/C works , they have charger ports as well. We enjoyed our bus trip from Miami to Key West, tour guide was very informative….

I don’t even know where to start talking about our horrible experience with these guys! We booked an activity a month in advance, then they called us a few days before our date to tell us the activity was fully booked and that we would have to choose another activity. The replacement activity was more than a $100 price difference. They said they would issue a refund, but it has been more than a month. We have made several calls, and every time they tell us the refund is on the way but the manager has to approve it first. Still no refund. Our trip on the bus was great. It was very cold for people traveling in swimsuits, but that’s okay. The pickup instructions were not very accurate since there are two places with the same name. When we arrived, I had to keep reminding the guide that our activity had been rearranged about three times and kept asking if everything was confirmed. Then he called everyone for their activities except me and my friend. When we got to our activity area, we had to ask him again because he gave passes to everyone except us. He then said maybe we were booked with another company. We walked around to the rest of the activities for about 20 minutes, and then he told us, “Wait here, I’m going to take these people to the last activity and then I’ll take you to yours.” We waited for 30 minutes. During that time, I received a confirmation message directly from the activity provider, so we called them to get directions. We barely made it there 5 minutes before it started. HE FORGOT ABOUT US. Anyways, not everything was ruined, but it definitely left a bittersweet feeling. Between the refund issue, the poor communication, and being forgotten at the activity site, the experience was way more stressful than it should have been.

The tour takes a long time since the distances are quite large. As expected, there is a lot of sun and heat, so it’s important to take precautions. You can walk comfortably, but the distances between places are longer than I expected I thought everything would be closer together. Looking back, the one thing I didn’t do but think would be a good idea is paying for the hop-on hop-off tour.

Inn the beginning it started off hectic the bus we were supposed to get on told us there was no room and left us then when we called operator she told us that it’s was to many people who booked the tour so we had to wait for them to call another bus because they left

You published Trip advisor response to me but refuse to publish my response back to Trip Advisor. Why???

Driver was on time, super helpful and polite and helped make the journey pleasant. Definitely recommend this service from Miami to Key West!

The comfortable air conditioned bus was not there. The air conditioning did not work in the back of the bus. 4 hours with no airflow was harsh.

The entire experience was phenomenal. Our Tour guy Luis was knowledgeable, kind and helpful. He navigated the entire tour flawlessly. I am looking forward to booking with Grayline Miami through Viator again!