Oversold as Private Transfer with WIFI
Part of the reason we paid for a private transfer is that A/C and WIFI were both listed as included. The A/C existed, but the WIFI did not, and we did not even get a complimentary water. We thought we would have 6 hours of streaming entertainment email access, but no. The vans aren't equipped with WIFI and they are configured like a train car - so half our group was facing backwards for 6 hours making motion sickness a real issue.
Operatörens svar
We sincerely apologize for the inconvenience and would like to clarify a few points regarding your transfer.
Wi-Fi was indeed included in the service. However, the Wi-Fi connection needs to be requested from the driver, as it is not automatically activated. We are sorry that this was not clearly communicated to you at the beginning of the journey.
Regarding the seating configuration, the face-to-face arrangement is intentionally designed for private groups as a more comfortable and premium/luxury setup, allowing passengers to sit together and interact during the journey. It is not a defect in the vehicle. We do understand, however, that passengers who are sensitive to motion sickness may find travelling facing backwards uncomfortable, and we are sorry for the discomfort this caused.
Safe, Personal, and Truly Exceptional Experience!
Our trip from Marrakech to Fes was absolutely unforgettable! From start to finish, everything exceeded our expectations. Our driver, Aimad, was the highlight of the journey—friendly, respectful, and incredibly knowledgeable. He made us feel completely safe and secure the entire time, always looking out for our wellbeing and ensuring we were never harassed or scammed.
What truly set him apart was his flexibility and genuine care. He allowed us to detour off the usual tour path so we could explore hidden spots and make the experience uniquely our own. He didn’t just guide us; he shared stories, culture, history, and laughter, transforming a long drive into a meaningful adventure. By the end of the trip, he didn’t feel like just a driver anymore—he felt like family.
If you’re considering this trip, don’t hesitate. It was one of the best travel experiences we’ve ever had!
Thank you, AIMAD!
Operatörens svar
Thank you so much for your amazing and heartfelt review. We are truly grateful for your kind words and are delighted to know that your trip from Marrakech to Fes was such a memorable experience.
We are especially proud of Aimad, and your feedback confirms his dedication, professionalism, and passion for providing excellent service. Your safety, comfort, and satisfaction are always our top priorities, and we are very happy that you felt secure and well cared for throughout the journey.
It means a lot to us that you enjoyed the flexibility, the cultural sharing, and the personal connection. Creating meaningful and authentic experiences for our guests is what we always strive for.
Thank you once again for choosing us. We truly hope to welcome you back to Morocco very soon.
Sky And sea land
