Privat transfer från Madrids flygplats till hotell i Madrid

So the only reason I gave 4 stars is because the guy who actually came and picked us up went above and beyond. We had several flight delays with no internet service. Once I got internet I responded to the messages and was greeted with an OH Well we already came. I contacted viator who really was no help. When we arrived there was a driver for us. We all piled into 1 van and got to our destination. He was amazing! His company...not so much.

Our driver was so great. Our plane was delayed and was an hour late. He was waiting for us and was helpful with luggage and information on the drive to our hotel.

Compareing my car service with your company on the 9th and again on the 15th. The 15th was severely lacking. I thought I was getting a luxury car. What we got was not a luxury car. The driver was not representing of professional as his suit was severely wrinkled and looked thrown together at the last minute. Other than confirming our identity there was no other communication between us. Again, night and day from the service we recieved on the 9th. We did not get what we paid for I'm certain about that. It was very disappointing.