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Cindy was amazing. Prompt, well dressed, amazing English and clean car. She was so chilled and patient not rushing us and gave us plenty of time to do our own thing. Took us to amazing sites within Shanghai as part of the tour. Really explained to us the history of shanghai and the lifestyle. In the evening tour she showed us some historical and modern places, taking us to amazing restaurants as well. The tour was so personalised honestly it felt we were life long friends catching up in her home town. Amazing and highly recommended.

Ok I was not sure if to hire this company, because some of drivers don't speak any English. But after much research I was very luck. I found that there is one English speaking driver with the company, but if you book thru their site, you never know who might show up. Best is to contact this driver directly. His name is Michael and WhatUp app is the easiest way to connect. His mobile/WhatsApp number is +86 139 1720 2442 It was an amazing experience. Imagine being stuck with driver who don't speak English.

We reserved car for 2 for 8 hours. Started in time at 9 a.m. from our hotel ended at Pudong airport. Car was Tesla. It was nice tour within Shanghai with a few stops from half to 2 hours for own sightseeing , shopping and photography. We are planning to use this company in next year planned tour. Thank you Cindy!!!

Especially for English-speakers, I wanted to highly recommend Michael. Michael is a driver I met through an established global service who like most drivers also has his own business on the side. He spoke excellent English, was incredibly helpful and very flexible. He drove me to two different appointments in Shanghai and was spot on time for both plus I changed a pick-up time earlier with total ease and instant response given that he is also on WhatsApp, which is a rarity for most Chinese. Michael not only provides airport transfers and intra-city rides, he is also open to providing half-day and full-day rides or tours around Shanghai at rates that are very reasonable. I can’t recommend him enough and plan to use him for all of my future trips here. His mobile/WhatsApp number is +86 139 1720 2442.

This experience was the worst part of our trip, and we would like to respectfully request a partial refund. The description online indicated that the driver would have online English translation. This was not revealed by our driver until almost 2 hours into the experience, which meant we struggled to communicate where to go at the start of our trip. We provided an itinerary ahead of time, but this was clearly not given to our driver. We attempted to explain where we wanted to go, but it became apparent that he was not understanding as we drove far past the Bund and he eventually had to swerve across 3 lanes of traffic to exit and try to double back to the Bund. Our driver then entered the wrong parking garage that was only for buses, and we wasted a significant chunk of our limited layover time on these two snafus. Next up, we attempted to communicate the restaurant where we wanted to eat after the Bund. Our driver finally pulled out his translation app to say he would take us somewhere better. We agreed and he drove us to his destination, which ended up being in a shopping mall and ended up being closed. Again, this wasted over 45 minutes of our time. One of our main frustrations the whole day with our driver was that he seemed unable to follow basic signage and way finding, even in Chinese. Each time we left the car in a parking garage, he could not find the exit despite being able to read the language of the signs, and we had to find our own way. Then when we would return, he could never find the car and we always had to find it for him. I don't mean to be rude, but I don't think our driver had done this before and he didn't seem to be any older than 18 years old. Overall, this was an absolutely horrible experience. We ended up eating at a random dumpling shop on the side of the road because after all the time wasted there was no time to eat at any of the places we wanted to see. We request a partial refund, as this experience was nowhere near worth the money and we never should have booked. We are extremely disappointed and thank you for your consideration.