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Dear Customer, thank you for your review and for recommending us. Our goal is to make access to St. Peter’s as simple and convenient as possible, leaving our guests more time to enjoy such an extraordinary place. We are delighted to have contributed positively to your experience in Rome. Kind regards, Gyash Tours

Dear Customer, thank you for sharing your experience. St. Peter’s is one of those places where centuries of history can be discovered in every detail. We are delighted to have contributed to making your visit enjoyable and hope this experience remains one of the wonderful memories of your time in Rome. Kind regards, Gyash Tours

Dear Customer, We are sorry that the service did not meet your expectations, but we would like to clarify an important point regarding your review. Entrance to St. Peter’s Basilica is free. The price paid therefore does not represent an admission fee to the Basilica, but covers the services purchased, including Skip-the-Line access, customer assistance, voucher management and collection, and the possibility of leaving luggage or other items that are not permitted inside the Basilica at our office. The fact that the line was short at the time of your visit was certainly fortunate, but waiting times can vary considerably depending on the day, time, and number of visitors, and this does not change the nature of the service purchased. We understand that, having encountered a short line, you may have felt that the service offered less value on that particular occasion. However, especially in response to the description of our service as a “scam,” we believe it is important to clarify that the payment was not a fee to enter the Basilica, but covered the services provided together with Skip-the-Line access, which normally significantly reduces waiting times. Kind regards, Gyash Tours

Thank you for sharing your experience. We are pleased that you found the booking and check-in process easy and appreciated our assistance to the entrance and through security. During busy periods, being prepared for high temperatures and larger crowds can certainly help make the experience more enjoyable. Kind regards, Gyash Tours

温かいレビューをお寄せいただき、また私たちのサポートを評価していただき、誠にありがとうございます。時間変更にもかかわらず、お客様のご予定に合わせた解決策をご案内でき、快適にお過ごしいただけたことを大変嬉しく思います。ご理解と嬉しいお言葉に心より感謝いたします。 敬具 Gyash Tours

Thank you so much for your wonderful review! We are delighted that you appreciated not only the easy ticket pickup, but also the assistance and accompaniment to the entrance. We aim to make the experience enjoyable from the moment we welcome our guests. Knowing that you recommend our service is a great satisfaction for us. Kind regards, Gyash Tours

Thank you very much for your positive feedback. We are pleased that you enjoyed your experience and appreciated our assistance. We hope to welcome you again in Rome. Kind regards, Gyash Tours

Thank you very much for your review and for sharing your experience. We are delighted that you appreciated the service, the assistance provided, and the organization of the experience. Our goal is to make the visit as easy and enjoyable as possible, supporting our guests from the meeting point to the entrance of the Basilica. Thank you also for your recommendation. Best regards, Gyash Tours

Thank you very much for your wonderful review! We are delighted to hear that you had a breathtaking experience and that our team at the ticket collection point was knowledgeable and helpful. Providing clear assistance and making the start of your visit as smooth as possible is always one of our main priorities. We truly appreciate your kind words and hope to welcome you again on another tour during your next visit to Rome. Kind regards, Gyash Tours