Hotell nära Lake Louise Johnston Canyon Gondola Hot Springs

Our experience was mixed. On the first day, our tour guide was friendly; however, communication was difficult because his English wasn't great and he often mumbled, making many of his comments during the drive hard to understand. His driving also felt unsafe at times. He was driving very fast and nearly collided with both a cyclist and a construction vehicle. After these incidents, he simply laughed and said, "Oops," which was concerning. One positive aspect was that the van was not full, so the tour felt comfortable and not overcrowded. Unfortunately, the second day was extremely disappointing. We paid $20 for a taxi to the designated meeting point, only to receive a phone call at our scheduled pickup time informing us that no one was coming to pick us up. We were offered the option of joining a different tour on another day or waiting approximately three hours in the hope that someone might be available to collect us. When I called back to confirm our decision, the representative was dismissive and told me he was too busy to deal with me at that moment. Although we ended up receiving a partial refund for the cancelled second day, I do not feel the compensation was adequate. The first day's itinerary was entirely within the town of Banff, and we could have easily visited those locations independently. The second day, which included Moraine Lake and Lake Louise, was the primary reason we booked the tour, as transportation to those destinations was the service we truly needed. Having that portion of the tour cancelled was very disappointing and significantly impacted our overall experience.

Everything is organized very well. Bus drivers are guides as well. Our driver Ben is very interested speaker. Guides are pointed to very imported details of the tours. There were no delays. Buses are very clean and comfortable.

Ben the driver and guide was very good at explanning everything and was very helpful. I can warmly recommend it .

I am extremely disappointed with how this was handled. I was travelling to Calgary specifically for this tour. Two days before departure, I was told the tour may be cancelled due to low numbers and asked whether I would switch to one of their one day tours instead. However, they did not confirm whether the original tour was actually going ahead until the end of the day, leaving me in complete limbo. When you are flying in for a specific experience, that kind of uncertainty is incredibly stressful and unfair. I could not make alternative plans, yet I also could not rely on the tour proceeding. It felt like all the risk was placed on the customer. Once it was confirmed that the tour would not run, I was offered a one day tour with only a 50 percent refund. Given the timing, this did not feel like a genuine solution. It felt like I was being pushed into accepting less while still losing a significant portion of what I had paid. To add to the frustration, refunds take 5 to 10 business days to process, even though the cancellation was on their end. Meanwhile, guests are expected to tip guides during the tour. If you are booking from interstate or overseas, be very cautious. Do not assume your tour is guaranteed until you have firm written confirmation. The uncertainty and last minute handling caused unnecessary stress and significantly impacted our trip.

do NOT choose a tour with this company. extremely disorganized and rude. they cancelled our tour one day before it was supposed to happen due to lack of signups. but i only found out because i reached out to them on whatsapp to ask a question about the tour.

Andrew was a great guide and provided a lot of interesting information during the tour. Also a careful driver which made it very relaxing in these winter conditions. All places we saw were amazing. Would highly recommend this tour.

Our guides Ben and Ivan are nice and helpful. We can see many attractions in two days. There is some overlap in the itineraries of the two days, but it's okay to visit Lake Louise twice.

I have booked this 2-day tour , the first day pick up point is at Delta Calgary Downtown hotel. The stop is just opposite to the hotel, about 2 minutes walking. After the itinerary, we request them to drop off point at Banff Canalta lodge. On Day 2, they pick up at 9.15 am, and the itinerary finish at about 4pm and then we drop off at Delta Calgary DT hotel at about 6.30pm. The tour guides on Day 1 is Ivan. He is polite and give us tour information on every spot while he is driving. On Day 2 is Andrew. We went to Lake Louise, Hohnston Canyon & Emerald Lake. We can see him in the trek trail. He speak to us so that we won’t go too far in Johnston Canyon. He also provide us crampons so that we can walk safely. On the whole we have sufficient time at each spot to take pictures & walk around. The tour group is about 10 people, everyone is on time so we don’t need to wait. It. Is a nice experience.

Andrew and Jackson were great guides and provided a lot of interesting information during the tours in the Banff National Park

Mike was our tour guide for our 2-day trip. I must say he was the most patient person with so many people to guide. He made sure we had enough time to enjoy as well as suggested so many things which helped us save time and energy to be around a lot of places. The next time we visit we will make sure we ask for him as our guide and will definitely travel with this tour service if he is ready to assist us.