Heldagskryssning till Saona Island - Naturlig pool och lunch

Thank you very much. We are delighted that our tour met your expectations. We hope to welcome you back.

Good morning, thank you for your review. We would like to clarify a few points: First, the 7:00 a.m. time shown on the website is the start time for pickups. Pickup times vary depending on the hotel. At your hotel, the pickup was at 7:30 a.m. The website doesn't allow us to assign a specific time to each hotel, as there are 165 hotels in the area. Therefore, we contact our clients to inform them of the pickup time based on their hotel and location. This is why you were shown as 7:30 a.m., but this does not mean the tour departs at that time. Pickups for this tour are group tours, as it is not a private tour. The schedule shown on the page is the schedule for hotel pickups, not the schedule for the tour to Saona. Regarding the tour language, it is conducted in the languages ​​spoken by the participants: English, Spanish, French, and others. The guide, who has 12 years of experience in this job, cannot conduct the entire tour solely in English when there are also clients who speak other languages, as information must be provided in all languages ​​present. Regarding tour departure times, all companies and boats leave Bayahibe starting at 9:45 a.m. local time. No company can depart earlier, as boats are only authorized to set sail at that time. Therefore, regarding your comment about booking earlier to arrive at the island sooner, I believe you are mistaken, because no company is permitted to depart before 9:45 a.m. local time. As for the starfish, their presence is beyond our control, as they are a natural phenomenon. Sometimes they appear, and other times they hide; that is not something we can influence. Regarding the food, there is a line to enter the buffet, just like in any hotel, where you have to wait your turn. If the tour were private, the arrangements would be different. The tour works as follows: if you go by speedboat, you return by catamaran, and vice versa. Our tour is very well organized, and we are one of the best companies in terms of logistics. However, when clients are looking for a quieter experience with fewer people, they usually opt for a private tour. Tips are not mandatory, as stated on the website. It is also not mandatory to buy a swim cap or any other product sold during the tour. The time spent in the natural pool is not 20 minutes, but rather 35 to 40 minutes, and cannot be extended because all boats must be back at the dock by 6:00 PM. Regarding the return to your hotel, once we arrive in Punta Cana, we use support transportation to drop clients off at their respective hotels, as two buses are not enough to cover all destinations. Thank you.

Thank you so much for sharing your experience! We are very happy to know you had a "great time" and enjoyed "good vibes and lots of fun" on your Saona Island excursion with us. It is especially rewarding to hear that, even though you traveled solo, you had as good a time as if you had come with company. Our goal is to create a welcoming and unforgettable atmosphere for all our travelers, whether they come in a group, as a couple, or alone. We hope to welcome you back on another one of our adventures. See you soon!

Dear Mr. Justin, Thank you for sharing your review. First of all, it is important to clarify that the individuals offering massages and products on the beach are local vendors who earn a living independently. Their work has no connection to our company, as they are not part of our team. Even though you requested a refund for a situation unrelated to our services, we proceeded with an investigation. The massage therapist in question stated that she never forced you to receive a massage, as these services are optional and you are under no obligation to purchase them. Our guide always informs guests upon arrival at the island that these services are not included in the tour and that the providers are independent locals. According to our investigation and the testimony of the massage therapist, you and your wife agreed on a price of $50 for two massages, but only paid $30 in the end. The lady felt cheated for not receiving the agreed-upon amount. While you reported the incident to the guide, he could not intervene in a direct agreement between the parties. The solution was simply to pay the remaining $20, which did not happen. Your request for a refund from our company is not valid, as we have no relationship with the island's vendors. You were always free to decline the massage, as these vendors do not force anyone to buy. By not honoring the payment agreement, you created a situation that could have been avoided. Regarding your comment about feeling unsafe, we must emphasize that there is a police presence on the island and that tourists are particularly protected in the Dominican Republic. Your review came after your refund was denied for a situation that, as you were warned, does not involve our company. Neither the piña colada vendors, the massage therapists, nor any other local providers are part of our business. We believe that had you honored the payment agreement with the lady, this situation would not have occurred.

Asunto: Agradecemos su comentario y aclaramos su experiencia Buenos días En primer lugar, agradecemos mucho que nos haya compartido su opinión. Lamentamos sinceramente que su hijo haya llegado con dolor de cabeza después del tour. Entendemos que la experiencia puede variar según las preferencias de cada viajero, y nos tomamos muy en serio su comentario. Efectivamente, en el Catamarán ofrecemos animación a bordo con música, baile y actividades interactivas para crear un ambiente alegre y divertido durante el recorrido. Sin embargo, comprendemos que esto puede no ser del agrado de todos, especialmente si se busca un viaje más tranquilo. Agradecemos su observación, pues nos ayuda a mejorar y a comunicar mejor el tipo de experiencia que ofrecemos. En cuanto a los traslados, como menciona, el tiempo de recorrido varía según la ubicación de su alojamiento. Por ejemplo, desde Uvero Alto hasta Punta Cana el trayecto es de aproximadamente 30 minutos, y desde allí continuamos hacia el punto de embarque. Sabemos que los traslados pueden ser un factor importante en la experiencia, por lo que siempre tratamos de optimizar los horarios para mayor comodidad. Apreciamos mucho su feedback, ya que nos permite ajustar detalles para futuros huéspedes. Si en el futuro desean vivir una experiencia más relajada, no dude en consultarnos para recomendarle alternativas que se adapten mejor a sus preferencias. Quedamos a su disposición para cualquier otra consulta o sugerencia. ¡Gracias nuevamente por elegirnos!