Colombia, Palancar och Cielo Cozumel Snorkeltur

The online ad promised many things, however: There is no boat with a platform, there is no tequila and even less vodka, there is no Corona, there is no ceviche (just tomato with onion and lime), you have to pay for the photos, there was no music either, the boat isn't even "The Legend"; it is just any boat that is not big. Communication with the company was terrible until the very last moment. We had to search the dock to find out who we booked with. We had the reservation confirmation an hour after being on the boat and that was even though we made the reservation a month before. The boat crew was very good, the experience on the water was all very good but everything else is something to run away from immediately.

I rarely leave reviews, especially negative ones, but after 30+ tours across Cozumel, Cancun, and Playa del Carmen, this was by far the worst experience I've had. The positives first: The reef and marine life are genuinely great, and our in-water guide, Simon, was excellent. He is very attentive, safety-conscious, and went out of his way to help our 5-year-old daughter when she struggled, even getting her a ring raft. Credit where it's due. But that's where the positives end. Unsafe boat driving: Captain Marco repeatedly ran the boat at near-full throttle, slamming into wakes head-on instead of slowing or angling through them like he is supposed to. You could feel the impacts from your seat through your back and into your jaw each time. He showed no added caution despite knowing a 5-year-old was on board. Unclear age/difficulty rating: The website lists this tour as "easy" for ages 5+, with no mention of required swimming ability. My daughter is not new to swimming, but this was definitely too much for her. As a parent, I could not recommend this to any other parent wanting to bring a younger child who does not have advanced swimming skills and/or is used to the ocean water. Even a teenager on our trip had to rest on the boat from exhaustion, and another parent said she was struggling too. My daughter got repeatedly hit with waves and was getting salt water in her eyes and mouth. It became overwhelming at one point she even starting crying a little. But once you're out there in the water... you are out there until the guide brings everyone back. It was A LOT for a 5-year old. I'm not holding the company responsible for her age or that it was too much for her. This still could have been a good tour/trip. I only mention this so other parents have information that their website doesn't provide. Extremely Unprofessional Photographer: Gerson, the tour photographer, pushed us repeatedly to take photos that he obviously just wanted to sell to us later, even while I was consoling my crying daughter. Obviously, trying to pose for a photo with my crying 5 year old who was overwhelmed was not at all a priority. Then there was a part of the tour when a turtle was swimming towards me underwater. The photographer Gerson, who I was already annoyed with, said he (in Spanish - my 2nd language) not to move my feet. What I heard was "MOVE your feet." However, all I actually did was slowly lifted my legs, bending at my knees, and the turtle's shell lightly grazed my calf as it passed. Even if I did not move AT ALL, the turtle would still have grazed my thigh instead of my calf. Gerson then inaccurately accused me loudly, in front of the group, of kicking the turtle and causing the turtle to go away. We did get into a back and forth because he was wrong and would not take accountability. No one else in the water backed his version, and he never apologized. Most serious issue. safety failure with my child: At a stop meant for cruise ship passengers, there was confusion about who should disembark. I briefly took my daughter onto the dock, then had to bring her back onto the boat after being told it was private... with her life jacket already off. Then, before we took off again, she got seasick and needed to throw up. While I was tending to her, with her life jacket still off, the captain took off at speed without checking that everyone was secured. My daughter was still puking and without a life jacket while the boat accelerated. This should never have happened. This tour had the potential to be great, but poor management, unsafe boat handling, and disrespectful staff ruined it. I would not recommend booking with Cozumel Snorkel Center, especially if Marco or Gerson are involved. I'd suggest Cozumel Catamaran instead for a far more professional, safety-conscious experience. Management Alex Martin had been contacted during the tour, but it was very clear that he had no intention on seeking any kind of resolution. I would not recommend this tour to anyone unless they could be 100% sure that Marco and Gerson are not on board with you.

Incredible day! Valentin is a great guide. We took the time to swim and contemplate the seabed. Turtles, sharks, fish, lobsters... crazy experience! Excellent meal! I recommend!!!

Great experience and friendly and humorous crew with captain Mike and our guide Miguel. The food was tasty and it was really fun hanging with the stingrays at the lunch spot after some beautiful snorkeling

We picked this tour because it said it was going to multiple areas for snorkeling and they delivered. We did see star fish, fish, turtle and stingray. We also got pictures of us swimming with the different fish at each spot (for a sperate cost) but we have these memories to go to in the future. The guides where great and very attentive to the fact that my wife is not a swimmer but with the lifejacket she feels safe enough to go in the ocean reluctantly. They stayed beside her at all times making sure she was ok and tug her along. We have a nice memory thanks to their help and pictures. I would recommend them to anybody. We had our own gear but they do supply what you need.

We were a group of six visiting from our cruise and had an absolutely fantastic day with Mr Pork Chop, Baby Turtle and the whole crew at Cozumel Snorkel Centre. Unfortunately, the weather meant we couldn’t visit the turtle sanctuary as planned, but the team adapted the trip brilliantly and made sure we still had an amazing experience. We visited three different snorkelling sites, each offering great opportunities to see marine life and enjoy the beautiful waters around Cozumel. The fresh lunch provided was delicious, and the rum punch, music, and fun atmosphere really made the day extra special. The crew were friendly, professional, and clearly passionate about what they do, making everyone feel welcome and looked after. This was one of the highlights of our cruise and something all six of us thoroughly enjoyed. We would highly recommend this excursion to anyone visiting Cozumel!

Miguel, Mike, Leo, Fernanda in the intrepid boat took a great care of my family for our tour last week. We had a wonderful time and feel safe thru out the whole trip. Thank you so much for creating wonderful memories for my kids.

The overall experience was really awesome and the tour company (Cozumel Snorkel Center) did an excellent job start to finish. The crew; Captain Miguel, Darwin, Leo and Fernanda really made this a fun, memorable experience for all. We visited three reefs and saw a good amount of fish, turtles and starfish. The crew helped us get up close and took some incredible pictures. The last stop was my favorite standing on a sandbar with starfish swimming around our legs. The crew served a nice lunch, in the water, with ceviche, guacamole, chips and fresh fruit. Beer, water and tequila were plentiful. I also really enjoyed the boat ride to and from the meeting point and reefs. They run a very structured, safe and fun tour for sure!

We took the snorkeling tour with them at the Cozumel Turtle Sanctuary and the experience was very negative. From the beginning, they forced us to remove the scarps we were wearing, which later turned out to be a serious mistake. On the last stop of the excursion, on a sandbank where the water covers no more than half a meter and where they offer lunch inside the water, my husband, when getting off the boat, stepped on a sea conch. The wound was severe enough to require 10 stitches in the foot, which completely ruined the rest of our remaining vacation days. We considered this accident to be entirely avoidable. For one thing, there was no ladder to get off the boat, so you are forced to jump directly into the water. On the other hand, we were forbidden to wear scarp, which would have offered protection in an environment where there are clearly risks. After the incident, I sent an email explaining what happened and pointing out these shortcomings, but as of today I have not received any response, nor will I have one. Since at no time did they care about how my husband was doing. If you are thinking of hiring an excursion with them, keep in mind that they do not assume responsibility for incidents and that safety measures are clearly insufficient.

It was exactly what we thought it would be. The guides were amazing, very funny and showed us exactly where to be to see all the things we paid to see. We had a great time standing around in the shallow water, drinking margaritas as the stingrays swam by. 10/10 would recommend!