Central Park New York City Cykeluthyrning

Experience of riding through Central Park was great. Bikes could use some maintenance as gears didn’t work properly.

Catastrophic, the seller was hateful, he doubted the origin of our tripadvisor coupon, questioned our word. He gave us two completely out of order bikes with defective brakes! I don't recommend, I don't recommend.

We arrived at the bike rental store to not exactly a warm welcome. First, they said we were at the wrong place, and after we showed them the prepaid booking, they acknowledged that this actually was the place. The girl on reception was very abrupt and asked to see our ID. I said we didn’t have any ID on us, but obviously I had the booking that I’d made on Tripadvisor and a credit card with my name on it. They said that we couldn’t rent the bikes unless we had the ID or paid a $200 deposit. This then dropped immediately to $100 because I was asking for a refund. Eventually, we agreed to pay the hundred-dollar deposit. The girl behind the counter was smirking the whole time. The actual bikes were not in great condition, although we did enjoy cycling around Central Park. There are a lot of rules and regulations that they don’t tell you about—places you can and can’t go.I wouldn’t rent these bikes again because of this experience and also there are a lot of very rude New Yorkers in the park that clearly don’t want you using it.

We had booked for three hours. When arrived to collect bikes, we were asked for security deposit of $200. We were never informed of this during the booking and it doesn’t state it on Tripadvisor. Meant we had to cancel the booking, no offer of refund etc. Just so other people are aware. This should be part of the terms and conditions on the listing as such.

The bikes were awful, very old and very dirty Our hands and clothes had black stains on them. Handle bars were going all over the place it was hard to keep it straight You couldn’t change the gears on them all the way. We told them how we felt about their bikes and offered us 30% off from our next rental which just made us even more angry because who knows when we are back next they should offered us least a partial refund. Please don’t waste your money here. They are not worth it

Lovely park we were told it was big but it was way bigger than we thought it would be, it was kept very clean and we felt very safe cycling around, there are lot's of pedicab riders at the entrances trying to haggle you and some did in all fairness give good deals, there are lot's of famous filming locations in the park such as Home Alone 2 and Maid in Manhattan.

Perfect service! Bikes were completely fine! Instead of a guarantee, a driving licence was sufficient. Locks were included.

Our bike rental experience was deeply disappointing, mainly due to Bogdan Liu's unprofessionalism and lack of customer care. From the start, he was rude, moody, and seemed inexperienced in customer service. He handed us faulty bikes without checking their condition and, despite knowing the issues, didn’t offer any assistance when we had problems mid-ride. My bike seat was loose, making it difficult to ride, and my son’s bike chain came off, which required him to walk back 3 miles as I struggled to get my daughter back in time. She also didn’t have a functioning bell, so we had to repeatedly alert pedestrians verbally. Bogdan initially threatened an extra charge for returning a minute or two late, even though we had to stop to fix the issues with the bikes. Eventually, he didn’t charge us, but his attitude was far from helpful. I attempted to call the shop but couldn’t due to mobile restrictions, and it was only after persistent questioning that he even suggested he might be able to send a bike out. Finding Bogdan’s name on the receipt (as he wouldn’t share it) highlighted his overall lack of transparency. On the bright side, Viator’s UK-based Customer Support was helpful and courteous, arranging a full refund for us. This experience could have been much better if the staff had checked the equipment beforehand and demonstrated basic customer care skills.

They gave us a lock which was not working. We could not fasten the bicyles to a fence. What we tried, it didn’t work. We wanted to visite the Statue of Liberty, but because we could not leave the bikes with a lock, we didn’t do that. So our day was spoild. We already had tickets for the boat. When we came back to the rental the boy said ‘did you call’. No we didn’t! He took the lock to counter. When we talked to the the girl at the counter she showed us how to use the lock, as if we don’t know how to use the lock as a Dutchman. We are sure they changed the broken lock for a good one. An other thing is, the bikes are very old and used. For the $ 60 2 bikes all day you don’t get value for your money. We recommand not to hire a bike at that place.

I was quite disappointed with this experience. I booked the activity for a group of 11 people, but unfortunately, one participant couldn't join due to a canceled flight to New York. I contacted the provider to request a refund for that person, but never received a response. Upon arrival, since we had already paid for 11 bikes, I asked if we could get two or three baskets (the bikes were quite old and not very comfortable). However, the staff member insisted that we would need to pay for them, which seemed unreasonable given the circumstances. While the activity itself was enjoyable, the customer service left much to be desired.