Brisbane flygplats: Delad transfer till Guldkusten

Where is the zero star option?!? This is my first negative review ever, but the way this situation was handled was so shocking that I feel it’s important to share. My two sons (ages 19 and 21) booked an airport transfer with this company while planning a trip from the United States to Australia. They had saved throughout the year to pay for this trip themselves, so the cost of the transfer was meaningful to them. When their international flight was canceled and rerouted unexpectedly, something completely outside their control, we did our best to cancel the booking as quickly as possible. I first emailed the company within about 20 hours prior to the scheduled service, explaining the situation, but received NO response. Because of the lack of reply after several hours, I ended up calling their office from the U.S., which resulted in a $72 international phone charge, because I was placed on hold for prolonged periods, only then to talk to the most defensive reps of all time. I explained (very calmly) that the boys had saved for this trip and that we had tried to cancel as soon as the flight issue occurred. I was hoping they might show some understanding or flexibility. Instead, I was told that my attempt to explain the situation was considered “harassment.” I have honestly never been spoken to that way by a customer service representative in my life. Their response was rude, WEIRD, dismissive, and unnecessarily aggressive. I fully understand that companies have policies. What I cannot understand is the lack of basic professionalism when speaking to a customer who was simply trying to resolve a situation caused by an airline disruption. The representative’s decision to accuse me of “harassment” simply for asking about a refund showed an astonishing level of oversensitivity and was entirely inappropriate in what was a calm and reasonable conversation. It was almost comical how absurdly defensive these people are! AVOID this company at all costs.

This was a catastrophic failure by Gold Coast Airport bus service. My elderly parents, one with dementia, arrived early for their 11:00pm ride. Apparently, they called them before the bus was due to depart, but since their phones were off, the bus just left. Despite my frantic phone calls, the driver never returned. The driver even claimed to have left at 11:05pm, which is impossible, as my phone records show I called them at 11:04pm and Mum said they were there 20 minutes prior. This is a shocking disregard for safety and duty of care. I do not recommend this service to anyone.

Booked my sister-in-law travelling solo for pickup from Brisbane airport to Gold Coast on her first big International flight from UK. Plane was late and arrived at 23:30 and was the last pickup for the night at midnight. I was able to call office at 22:00 and 23:45 to inform them of her progress off plane and through immigration. The driver was kept informed of her movements and waited an extra time to ensure she wasn't left stranded at airport for the night. Thank you so much for your professionalism and for caring.

Always a smooth comfortable transfer. I’ve been using Con-x-ion for 10 ten years. Recently from Gold Coast up to Brisbane Cruise Terminal and last night from BNE International back to the Gold Coast. Yet another smooth relaxing transfer door to door. Wolf last night drove smoothly back to my door on Chevron Island. Thanks again Con-x-ion.

Driver Wolf was amazing!!! Made sure I was safely in my accommodation before he left. Great service!!!! Highly recommended. Will definitely use this service again.

Got the shuttle from Brisbane airport to surfers paradise. My driver woof was very polite and happy to help with any information about the Gold Coast I needed. I felt safe due to his driving skill and welcomed with his chat and local knowledge

Terrible company!!! 4th time in as many months they have cancelled my booking and put me on a later shuttle bus. They advertise a timetable, you make a booking and pay based on that timetable and then they cancel and move you to a later bus with less than 24 hours notice. This has caused me to miss appointments and lose money. They won't give a refund and only offer a credit for future use. If you complain they just point to their terms and conditions which allow them to advertise a service, take your money then change the schedule at will. So unreliable!!! Do yourself a favour and use the trains or a different airport shuttle provider.

Wow, worst customer service experience ever.... Not sure how these guys are still in business..... :-( Booked for the time and date I would like to be picked up and then a few hours later got an email saying the time was changed? :-( OK I thought, all good, that doesn't work for me so will call up and check options.... Was told sorry, no other services but I could have a full refund so I went with that. All good.... Apparently with Con X ions a "full" refund doesn't actually mean "full" as they charge ya an admin fee (which wasn't mentioned on thr call) and also keep the credit card surcharge (which is against Visa policy). Could understand if it was me making the change and I needed to cancel but when they do that and keep ya money ya can figure out where the "Con" in their name comes from, dodgy as, avoid!!! :-(

This shuttle is so convenient. I was picked up outside my address and dropped off outside the terminal. Bus was on time, and it's very cost effective.

The Driver Monika was excellent with her service delivery. Highly recommended. Felt safe and assured with the trip from the airport.