Beach Sunset Horseback Ride i Punta Cana





Beskrivning
När solens brinnande kula sakta sjunker mot horisonten och målar himlen med en lysande gobeläng av varma nyanser, kommer du på en oförglömlig strandtur i solnedgången utan dess like. Kliv ut på de gyllene stränderna där sanden glittrar som stjärndamm under dina fötter, och låt den rytmiska melodin av brusande vågor serenade din själ.
Turalternativ
Höjdpunkter
Vad som ingår
Upphämtningsplatser och tider
Transport ingår i alla turer. Resenärer kan nu bli upphämtade från valfri plats eller hotell eller Airbnb . resenärer kan ange sin egen upphämtningsplats
Resenärers betyg
Viktig information
- Kollektivtrafiksalternativ finns i närheten
- Rekommenderas inte för resenärer med ryggmärgsskador
- Rekommenderas ej för gravida resenärer
- Rekommenderas inte för resenärer med låg kardiovaskulär hälsa
- Lämplig för alla fysiska konditionsnivåer
Recensioner(32)
Driver never came. Customer service person said we had enough time and would be picked up at our hotel. We talked to her before 3 pm for the 4 pm ride.
This was not a good introduction to the Dominican Republic. Unfortunately, it ended up being one of the most unorganized excursions I’ve ever been on. From the start, things felt off. We were essentially handed over to someone described as a worker’s friend who helped look after the horses, rather than a clear, professional guide. There was a significant language barrier, and while I tried to communicate in Spanish, we were never given a clear explanation of where we were going or how the trail worked. For most of the excursion, we wandered through what appeared to be a construction area and then an open field, unsure of what to expect. We stopped for what was called a “break” for the horses at a small market. While I understand and appreciate supporting local vendors, it felt less like a break and more like being positioned so we could be sold items. During this stop, I asked about the horses and was told they didn’t have names, which aligned with their overall unkempt appearance and added to my concern about their care. As we continued, another individual, also described as a friend of the worker, followed us and repeatedly insisted on taking photos. We declined multiple times, as we simply wanted to enjoy the ride, but he continued to follow us anyway. When we finally reached the beach, we only rode the horses for about three minutes before being asked to dismount for yet another “break.” We then sat in the sun for approximately 45 minutes, which ended up being the majority of the excursion. During this time, we were persistently pressured to purchase the unsolicited photos, which were low quality. The same individual continued to follow us around the beach, approaching us at different spots and repeatedly asking for payment. At one point, I asked our guide when we would be leaving, but he ignored me. His friend offered to translate only if we agreed to buy a photo. After speaking with the guide in Spanish, they laughed and made an offensive gesture that made the situation even more uncomfortable. We later learned that they are not actually permitted to ride horses on the beach, which explains why we were asked to get off almost immediately. This made the entire experience feel misleading, as the beach ride was a major reason we booked this excursion for my spouse's birthday. Overall, we spent far more time sitting and being pressured to spend money than actually riding horses. The experience felt disorganized, misleading, and at times uncomfortable. I left feeling disappointed and, honestly, uneasy. I would strongly recommend booking through a different excursion company.
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations, especially as it was such a meaningful occasion for you and your partner. What you describe is not the level of service we aim to provide, and we take your comments very seriously. We sincerely apologize for the lack of organization, unclear communication, and any situation that made you feel uncomfortable during your excursion are particularly concerned about the issues you mentioned regarding the guide, the language barrier, and the presence of individuals not acting in a professional manner. This is not aligned with our standards, and we are currently reviewing this internally to ensure it does not happen again. Regarding the photo situation, we want to be clear that we do not tolerate any form of pressure or harassment toward our guests. Your experience in this regard is unacceptable, and it will be addressed with urgency. We also understand your disappointment concerning the limited riding time on the beach. Local regulations can affect certain activities, but this should always be clearly communicated in advance. We regret that this was not properly explained, which led to a misleading impression of the experience. Additionally, we appreciate you raising concerns about the horses' condition. Their care and well-being are extremely important to us, and we will be conducting a thorough review to ensure all standards are being met. We would truly appreciate the opportunity to follow up with you directly and make this right. Please contact us privately with your booking details so we can assist you further. Once again, we sincerely apologize for your experience and thank you for your valuable feedback.
This is a great activity for kids or inexperienced riders. The horses know what to do on their own. It's a nice relaxing walk on the beach. If you want to do advanced riding than book the private ride.
Thank you so much
Best experience ever the horse and the personals was magnificent thank you for that beautiful day amazing picture and the guide are expect acular great time definitely come back next year
Thank you very much
My mom and I had booked the day prior to go horse back riding, we were told they would be here at the lobby to pick us up for 4pm. They messaged us at 3:10 saying pick will now be at 3:20, so we rushed all the way to the lobby even though we thought we had another hour left to relax in the pool. We then sat there for over an hour with nobody responding to us, and then finally someone answered and eventually got a refund. But honestly very very disappointed
Thank you for sharing your experience, and we're truly sorry for the inconvenience caused. This is absolutely not the level of service we aim to provide. You were told pickup would be at 4:00 pm, then suddenly moved to 3:20 pm, and after rushing to the lobby you were left waiting with no clear communication. We completely understand how frustrating and disappointing that must have felt-especially when you planned your day around the original time. We're glad your refund was processed, but we know that doesn't make up for the lost time and the overall experience. Please accept our sincere apologies. We're already reviewing what happened with our team to ensure this doesn't happen again. If you're open to it, we'd love the chance to give you a much better experience in the future. Thank you agor your feedback. It heis us improve
They came & picked me up on time Confirmed within 24 hours of booking Great ride & comfortable with the tour guide Please tip them anything help Service was extraordinary Thank you for making my bday a dream turned in reality Will book again
Thank you for your help and support
It was a nice time with the family, group we had with us was great. We had a lot of laughs, had nice ride and staff was great.
Thank you my family god bless you
Great memories and nice guide unforgettable moments with my family excelente horseback ride tours #1 in Punta Cana definitely come back
Thank you so much for your help
The experience was okay. You can book with any provider since they all seem to use the same horses in the same area, and the tour is mixed with people from other groups not just the one you booked with. They pick you up at the hotel’s main entrance, not the lobby, so make sure to allow extra time to get there. You’ll likely need to catch a golf cart from the lobby to the entrance. It takes about 30 to 40 minutes to get from the hotel to the beach with the horses. You ride on the beach for a short time, but most of the ride is actually on the street. The guide doesn’t really interact with you it feels like everyone, including the horses, is just tired and over it. Also, don’t buy the tour from people at the hotel or on the beach they overcharge a lot because they’re getting commissions. It’s better to book it online.
Hi m, Thank you for taking the time to share your experience. We're sorry that the tour didn't meet your expectations. We want to clarify that, although there are several companies in Punta Cana that offer similar horseback riding tours, we don't all use the same horses or provide the exact same service. In our case, we strive to offer more personalized service, attentive guides, and a safe and enjoyable experience, from pickup to drop-off. We also appreciate you mentioning details such as the pickup point and tour duration. These are important aspects that we try to communicate clearly at the time of booking, but we are reviewing this section to continue improving. We apologize if you felt the guide didn't interact enough. Your comment helps us reinforce the importance of customer service with our team. Thank you again for your feedback. We work every day to ensure our visitors have an unforgettable and more authentic experience in Punta Cana. — Customer Service Team
The staff was great and very accommodating and did an EXCELLENT job of keeping us all safe. My wife and I were thrust into a large group with other people and plopped onto the horses, which don't really respond to anyone except the staff. The ride was crowded and we were constantly bumping into one another. The scenery is AWFUL. The first beach is decent, then you are taken through a literal garbage dump with derelict busses. My wife said at one point a man with a machete was following our group and the head staff member had to chase him away. The second beach was covered in refuse. Again, the staff was very nice, but the "scenic sunset ride" is more like a trot through the slums of Punta Cana.
Hi, Thank you for sharing your experience and for highlighting the efforts of our staff. We’re glad to hear that you felt safe and well cared for during the ride—our team takes guest safety and comfort very seriously. We’re truly sorry to hear that the scenery didn’t meet your expectations. While the tour does include a ride through local areas on the way to the beach, we understand that this may not feel as picturesque to everyone. However, this route is commonly used by many horseback riding providers in Punta Cana due to accessibility and safety. Regarding the situation you mentioned about a man near the group—we take these concerns seriously and are actively working with local partners and authorities to ensure that all of our tours remain safe and enjoyable for everyone. We’re constantly reviewing our routes and working with the community to improve the environment and the overall experience. Your feedback helps us in that process. Thanks again for your comments, and we hope you’ll consider giving us another chance in the future. — Customer Experience Team



