Neither the marble house or the Breakers recognized our tickets from trip advisor. They said the company who sold the tickets thru Trip Advisor does not have a contract with them. They took a photo of the downloaded tickets and let us in regardless. We were in a van with another person who paid about 25% less than us for trip. So both of these issues were disappointing. Driver was great and enjoyed day in Newport. FYI. Second time we have used Trip Advisor and had issues with validity of reservation.
Thank you for taking the time to share your feedback regarding your recent tour. We sincerely apologize for the disappointment and confusion you experienced with the mansion tickets, and we appreciate the opportunity to clarify the situation. Regarding the ticket issue at The Breakers and Marble House, we would like to explain that the admission tickets for these two mansions were, in fact, pre-purchased and fully paid for as part of your booking. Since the tickets had already been arranged and paid for in advance, they needed to be picked up and distributed by your guide. We regret that this process was not clearly communicated to you beforehand. We are reviewing our procedures to ensure this is better explained to guests in the future. As for the price difference you noticed, this is directly related to the pre-purchased tickets. Your booking included the cost of admission to The Breakers and Marble House, while the other guest you mentioned had not pre-paid for any mansion entries and would have needed to purchase tickets separately on their own. We are very glad to hear that you enjoyed your day in Newport and that your driver provided a great experience.
