2 - Dag Utforska Halong Bay på kryssning - Budgetkryssning
Beskrivning
Upptäck skönheten i Halong Bay på en 2 - dagars kryssning utformad för resenärer som vill ha fantastiska upplevelser till ett överkomligt pris. Segla genom fantastiska kalkstenskartor, utforska grottor, njut av kajakpaddling och koppla av ombord medan du besöker buktens mest natursköna platser. Med standardhytter, färska måltider och uppmärksam service erbjuder denna budgetkryssning den perfekta balansen mellan värde, natur och minnesvärda ögonblick i ett av Vietnams naturliga underverk.
Turalternativ
Höjdpunkter
Vad som ingår
Upphämtningsplatser och tider
Vi hämtar alla kunder som bor inom Hanoi gamla kvartalet
Resenärers betyg
Viktig information
- Rekommenderas inte för resenärer med låg kardiovaskulär hälsa
- Lämplig för alla fysiska konditionsnivåer
Recensioner(26)
We booked this tour — which is classified as a deluxe 3-star Ha Long Bay. Upon arrival at the port we realized we had been downgraded, and put on another tour, a dirty, poorly maintained 2-star cruise on a different boat. The boat doesn't match website pictures and it’s cleanliness is unacceptable. We found the actual tour online: Cozy Bay. it's cheaper (40%) than what we paid. Our refund or compensation request was rejected. DO NOT book this tour.
Dear German, Thank you for sharing your feedback. We’re sorry to hear that you were disappointed, and we’d like to clarify a few important points to avoid any misunderstanding for future guests. First, you booked a 3-star cruise, and the photos you viewed included different categories of boats, which were clearly labeled on our website. The 5-star images are for reference only and are marked separately. Based on your booking, we arranged exactly the 3-star Cozy Bay cruise for you, which is the correct boat for your selected package. Anyone is welcome to check Cozy Bay’s reviews online to see its real quality and standard. We also immediately rechecked with the tour guide after receiving your complaint. He confirmed that he never stated the cruise was 2-star, so we are unclear why this was mentioned in your review. Regarding pricing, the public price you referenced is USD 122, while our selling price was USD 128. We do not understand how this was calculated as “40% cheaper,” as this is factually incorrect. We do acknowledge that in reality, the cruise may appear older than promotional photos, which can happen with 3-star category boats. However, we 100% guarantee that we delivered exactly the cruise you booked, with no downgrade. For this reason, a 100% refund is not feasible. We truly regret that your expectations were not met, but we hope this clarification helps prevent any confusion for future bookings. Thank you for your understanding. Regards, Viet Old Quarter Travel
I enjoyed the cruise but my review is about the incredible response and support from one of the staff. Upon returning to port I lost my suitcase. One of the employees named Viet provided an incredible level of support and service. Viet searched for my suitcase over three days including in his own time after I had left Ha Long. Viet kept me constantly updated with his search and enquires. Viet located my suitcase at another tour operators office and arranged for it to be delivered to Hanoi fully in tact with nothing missing. Viet went above and beyond his role and duties to help me through a time of absolute stress and anxiety. The feeling of receiving the news and a confirmation photo of my suitcase being located was overwhelming, I thought it was gone for good but Viet never gave up. What an amazing individual who should be sought after by the best tour companies to work for them. Thank you Viet, you’re a true legend.
Dear Craig, Thank you so much for taking the time to share your feedback. I am happy to hear you enjoyed the cruise itself, I am truly overwhelmed and immensely proud of your comments regarding me. Losing a suitcase is an incredibly stressful situation, and I am so happy that I found it. Thank you again for your kind words and for highlighting such an important moment of service. I hope to welcome you back on board again soon. Regards, Viet
It was a fantastic tour for us. Everything was great. A great crew on board, very nice cabins. We enjoyed the amazing view of Halong Bay. Not to mention the great food. Anyone in Vietnam/Hanoi should not miss this experience!
Thank you for such kind words, Petra! I am truly happy that you enjoyed your trip so much. I’ve worked hard to offer my customers the best services possible, and comments like this make it all worthwhile. If you’re ever visit Vietnam I’d love to serve you and your family again! Regards, Viet
The whole trip was fantastic. Ha Long Bay is so beautiful. All the cruise members were very nice and helpful. We took a smaller cruise ship. Good food! With a smaller group, we all got along very well. Besides that we also had a great tour guide, Tran Duc Hung. He went above and beyond to help us with everything. His directions were very thorough. He is fluent in English, funny, and down to earth.
Thank you for such kind words, KieuOanh! I am truly happy that you enjoyed your trip so much. I’ve worked hard to offer my customers the best services possible, and comments like this make it all worthwhile. If you’re ever visit Vietnam I’d love to serve you and your family again! Regards, Viet
The beautiful scenery the staff and tour guide were extremely helpful and friendly. The food was excellent too.
Thank you for such kind words, Shirley! I am truly happy that you enjoyed your trip so much. I’ve worked hard to offer my customers the best services possible, and comments like this make it all worthwhile. If you’re ever visit Vietnam I’d love to serve you and your family again! Regards, Viet
Helpful guide who picked us up from Hanoi on time. Really nice boat, good food and fun activities. Cabin had aircon and ensuite with a big window to see the bay.
Thank you for such kind words, Tilliana! I am truly happy that you enjoyed your trip so much. I’ve worked hard to offer my customers the best services possible, and comments like this make it all worthwhile. If you’re ever visit Vietnam I’d love to serve you and your family again! Regards, Viet
What a great experience! Everything went amazing, especially with Tam's help and support! Excellent person, super friendly and always looking forward! The wooden boat gave that special vietnamese experience. Would recommend this agency for sure!! 👍
Dear Hugo, Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience with us. Our team takes great pride in delivering exceptional service, and we're glad we could exceed your expectations. We look forward to welcoming you back soon! Best regards, Viet
Pick up from Hotel and the whole organization was great. The guide provided us interesting information about Hanoi and the various places we saw during our trip in Halong bay. The food on the cruise was excellent with various dishes to share. There are many activities (visiting the surprising cave, kayaking, seeing monkeys, a short walk to a point where you had a great view at Halong Bay, learning how to make Springrolls...), but still enough time to relax and take great pictures. During these (more or less) 24 hours on the ship, we had a very good time ! PS: take some warm clothes with you in january ;)
Dear ph_ch_ngb2023, Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience with us. Our team takes great pride in delivering exceptional service, and we're glad we could exceed your expectations. We look forward to welcoming you back soon! Best regards, Viet
We had a really wonderful time! Tuan our guide was a lot of fun, catered to our needs and gave great tours. We had a perfect number of people (13) with enough time and space to gaze quietly out to the bay when we needed peace and quiet. The food was very good and the boat clean- although the boat looks a little old and isn't as luxurious as some of the other boats seen. Would definitely recommend!
Dear Katherine, Thank you very much for your review. I really appreciate you taking the time off to let me know how you feel about my service. I look forward to serving you again in the near future. Thank you again. Regards, Viet
Tim was our tour guide and we had amazing time with him. He will make sure everyone on boat being taken care.
Dear Valued Customer, Thank you very much for your review. I really appreciate you taking the time off to let me know how you feel about my service. I look forward to serving you again in the near future. Thank you again. Regards, Viet
