Xel-Ha Bilhetes com transporte incluído
Descrição
Atenção, amantes da água! O parque está aberto das 8h30 às 17h30 e tem mais de 50 atrações. No paraíso natural de Xel-Há localizado ao longo da Riviera Maya, você pode ter uma aventura incrível na selva, enquanto explora uma lagoa, cenotes, cavernas e uma praia escondida. Você pode andar de bicicleta em torno do terreno exuberante ou simplesmente deitar-se em um tubo interno e deslizar ao longo do rio. E se você ama snorkeling, você está em um prazer, porque o equipamento está incluído, com máscara, aletas e colete de flutuação. Relaxe em cadeiras confortáveis ou tome uma soneca em uma hamaca. Armazéns, banheiros, vestiários, chuveiros e uma toalha estão disponíveis para uso. Este parque é o lugar perfeito para famílias criar memórias inesquecíveis. Você receberá gelo ilimitado, refrigerantes e água mineral para mantê-lo fresco! e se é seu aniversário, temos uma surpresa especial apenas para você! temos você coberto com transporte de e para o seu hotel! A opção All-Inclusive inclui café da manhã, buffet de almoço e um bar aberto.
Opções de passeio
Itinerário
Xel-Ha é considerado o maior aquário natural do mundo, o parque oferece mergulho entre centenas de peixes tropicais e mais de 90 espécies marinhas que habitam o riacho. Aproveite as melhores atividades marítimas e terrestres; no parque de Xel-Ha, você pode desfrutar de lagoas, cenotes e cavernas, onde a água do mar se mistura com a água doce do sistema fluvial subterrâneo mais longo do mundo. Coletes salva-vidas de cortesia, câmaras de ar, bicicletas, acesso a espreguiçadeiras, redes e áreas de descanso estão incluídos. Deslize pelas tirolesa e mergulhe nas águas cristalinas de um cenote ou mergulhe em uma enseada espetacular. Visite o viveiro de vegetação de Xel-Ha e maravilhe-se com os manguezais e a floresta tropical pontilhada de orquídeas. Veja o apiário da abelha Melipona (com uma colheita maia tradicional de mel duas vezes por ano) e aprenda mais sobre a cultura maia. Novidade em Xel-Há este ano, você poderá experimentar o Dia Mundial da Terra, Dia das Aves, Dia Mundial das Tartarugas Marinhas, Dia do Peixe-Boi, Cerimônia de Purificação, Tesouros da Enseada, Segredos da Selva. Sua entrada inclui café da manhã em estilo buffet, almoço e lanches (cozinha internacional e mexicana) com bebidas ilimitadas e um bar aberto doméstico e transporte de ida e volta para o hotel.
Atividades aquáticas: - Exploração da enseada, - Nado no rio, - Observatório subaquático, Rivel flutuante, descida divertida do farol panorâmico, mergulho com snorkel,
Atividades em terra: Vista panorâmica, -Crequinho infantil, -Secretos da selva, -Trandições do Mayab, -Tesuras da enseada, -Conhecer um peixe-boi, -Path of Consciousness, -The Land of Huh, -Jungle Train
Atividades aéreas: Penhasco da coragem, -La Quebrada, -Ponte flutuante, -Mundo da aventura, -Blanço de corda
Atividades especiais com custo extra: - Passeio de Jetboat em adrenalina (Duração: 10 minutos para instruções / 20 minutos para atividade; Idade mínima: 9 anos, ou altura mínima de 4,5 pés / 137 cm) -Sea Trek® (Duração: 15 minutos para instruções / 25 minutos para atividade; Idade mínima: 8 anos -importante experimentar o capacete antes da atividade) -Snuba® (Duração: 30 minutos para instruções e colocação de equipamentos / 30 minutos para atividade; Idade mínima: 9 anos - importante saber nadar)
Alimentos e bebidas com tudo incluído em restaurantes e bares: -Chulavista Restauran, t-La Cocina del Pueblo Restaurant, -La Terraza Restaurant, -Jardín Corona Restaurant, -Bar del Puente, -Chulavista Bar, -Jardín Corona Bar, -Bar del Pueblo
Destaques
O que está incluído
Locais e horários de recolha
*** Este é um produto oficial do Grupo Xcaret *** 1. Digite o nome do hotel na caixa abaixo para que você possa localizá-lo facilmente. 2. Se a sua acomodação não for um hotel, você precisará inserir seu endereço exato, incluindo nome da rua, número da rua, número da casa, condado, código postal e cidade. 3. Podemos buscá-lo em seu hotel ou no ponto disponível mais próximo em nossas rotas. 4. Para saber a hora exata e o ponto de encontro deverá enviar uma mensagem através da opção da sua reserva ou telefonar-nos pelo menos 24 horas antes da data de visita adquirida. 5. Os guias usarão camisetas vermelhas com o logotipo Xcaret nas costas para facilitar a identificação. Os guias gritarão o nome do passeio. 6. No momento da retirada, apresente seu voucher impresso ou digital, documento de identidade com foto e o cartão de crédito utilizado na compra para embarcar no ônibus e receba uma pulseira para entrar no parque. 7. Você deve chegar 15 minutos antes no local designado. Notas: a. Por favor, avise-nos se você não precisar de transporte. b. Não podemos garantir que iremos buscá-lo em um hotel onde você não seja hóspede, pois alguns hotéis têm políticas que não permitem visitantes nas instalações. c. Se você não tiver um hotel no momento da compra do seu ingresso, deverá entrar em contato com o Atendimento ao Cliente da Viator pelo menos 24 horas antes de sua visita ao parque para combinar sua retirada conosco. d. O transporte não é privado, então você compartilhará o ônibus com outros visitantes do Grupo Xcaret.
Avaliações dos viajantes
Informações importantes
- Acessibilidade para cadeira de rodas
- Bebês e crianças pequenas podem andar em um carrinho
- Opções de transporte público disponíveis perto
- Bebês precisam sentar no colo de um adulto
- Opções de transporte com acessibilidade para cadeirantes
- Todas as áreas e superfíceis são acessíveis para cadeirantes
- Adequado para todos os níveis de condicionamento físico
- Importante: As crianças devem estar sempre acompanhadas por um adulto.
- Com a opção All-Inclusive, alimentos e bebidas estão incluídos nos 5 restaurantes com comida mexicana, internacional e rápida, bem como lanches e sorvete.
- Traga um traje de banho, roupas confortáveis, protetor solar biodegradável e repelente de insetos.
- Os preços para crianças dependem da altura. Crianças com mais de 4,6 pés (1,4 metros) pagam o preço de adulto. Crianças entre 3,2 pés (1 metro) e 4,6 pés (1,4 metros) pagam o preço de criança. Todas as crianças com menos de 3,2 pés (1 metro) viajam gratuitamente, desde que não ocupem um assento
- A programação do Voucher é informativa e não indica o horário de retirada.
- A coleta opera em diferentes hotéis em Cancun, Playa del Carmen e Riviera Maya, portanto, é necessário entrar em contato para saber o horário exato da sua coleta.
- As operações dos produtos estão sujeitas à disponibilidade e alterações.
- Todos os pedidos de alterações, cancelamentos e/ou reembolsos sobre reservas devem estar na janela de 24 horas ou mais antes da data da visita.
- Algumas atividades como rios subterrâneos têm um ponto de controle para problemas de saúde
- Os bebês são incapazes de termorregular, o que significa que eles só podem nadar em certas áreas.
Avaliações(707)
The transport is there to pick up sharp at the hotel and we were at the park right at 9am when they opened. What can I say about this piece of paradise? Magnificent! This was a breath of fresh air since there was sargassum at our hotel beach, but minimal here (just at La Cueva de Los Secretos since it kinda opens to the ocean a bit). We did the slides at the lighthouse first, then went to the lazy river, then did the zip lines. The park is big, but getting there at 9am and leaving at 6pm there’s plenty of time. Some attractions we did twice. It was not crowded at all, even for a Friday. The foods and drinks were amazing and plentiful with several options. Overall we had an amazing time and will return again if visiting the area.
Dear Visitor, Thank you very much for sharing such a wonderful review of your visit to Xel-Há. We are delighted to learn that everything started smoothly with our transportation service, allowing you to make the most of your visit from the moment the park opened. It is especially rewarding to hear that the beauty of our natural inlet provided such a refreshing escape. We are pleased that you explored so many attractions, from the Scenic Lighthouse and its exciting slides to the floating river and zip lines. It is also wonderful to know that the relaxed atmosphere gave you enough time to revisit some of your favorite activities. We truly appreciate your kind comments about our culinary offerings and beverage selection. Combining delicious dining options, exciting adventures, and spectacular natural surroundings is part of what makes Xel-Há a unique destination for visitors of all ages. Thank you once again for your recommendation. We look forward to welcoming you back on your next trip to the region for another memorable visit filled with relaxation, adventure, and the warm hospitality of our team. Also, invite you to keep exploring other Grupo Xcaret parks and tours, such as Xailing Catamarán, Xenses, or Xoximilco. There is a park for every taste, and it could fit your preferences. For more information, please contact our call center. Kind regards, Yamileth P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
This is our second visit to the site; we expected to see more fish, but the water was murky as well. We saw gigantic stingrays and large gray fish. The food at the buffet was inedible.
Dear Visitor, Thank you for taking the time to share your comments about your second visit to Xel-Há. We truly appreciate visitors who return to enjoy our natural surroundings and share their impressions with us. We are glad to know that you were able to observe some of the marine life that makes our inlet such a special place, including the impressive stingrays and fish that inhabit this unique ecosystem. It is worth mentioning that this area is home to more than 90 fish species that migrate regularly. The number of fish may vary depending on factors such as weather, season, tides, and ocean currents. However, you can usually find a large concentration of fish in the middle of the cove, right in front of La Cocina restaurant, marked by a colorful fish-shaped flag. Regarding your comments about the buffet, we are sorry to hear that the culinary offering did not meet your expectations. We value your feedback, as our goal is to provide a pleasant experience in every aspect of the visit, including our dining options. We appreciate your observations and hope to have the opportunity to welcome you again in the future, offering a more enjoyable experience surrounded by the beauty, nature, and activities that make Xel-Há a unique destination. Kind regards. Yamileth P. Grupo Xcaret – Customer Service. +52 (998) 883-3143 - US 855-326-0682
It was a spectacular experience; we went for our 5th anniversary with my husband. From the moment they picked us up until the return, the dedication of the workers was evident. In the park, everything was absolutely beautiful. Despite it being seaweed season, they kept the waters as clean as possible. The food was delicious, we got the unlimited photo package, and it was the best decision since the photos are incredible. I definitely recommend it 1000/10; I will return soon, I am sure of that.
Apreciable Ana, ¡Muchas gracias por compartir una experiencia tan especial en una fecha tan significativa! Nos llena de alegría saber que su celebración de aniversario fue memorable desde el inicio hasta el final, y que cada etapa de su visita estuvo acompañada por la atención cuidadosa de nuestro equipo. Es un gusto conocer que el entorno natural del parque, su belleza escénica y la calidad de la propuesta gastronómica contribuyeron a crear momentos únicos. En Xel-Há trabajamos con gran dedicación para conservar nuestros espacios en las mejores condiciones posibles, especialmente en armonía con la naturaleza que nos rodea, procurando siempre brindar una experiencia agradable a cada visitante. Asimismo, nos complace saber que el servicio fotográfico fue un gran acierto y que ahora conservan recuerdos tan especiales de su estancia. Agradecemos profundamente su recomendación y sus amables palabras. Será un verdadero placer recibirle nuevamente para seguir creando vivencias inolvidables. Asimismo, le invitamos a seguir explorando nuestros otros parques como Xoximilco, Xplor o Xenses, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Cordialmente, Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Excellent service, Pamela is a sweetheart for customer service
Apreciable Karen, ¡Muchas gracias por visitar Xel-Há! Nos llena de alegría saber que vivió una visita tan especial y que la atención recibida hizo la diferencia durante su estancia. Nos complace especialmente conocer que Pamela le brindó un servicio excepcional, destacándose por su amabilidad, disposición y la calidad de atención que ofrece a nuestros invitados. En Xel-Há trabajamos para crear momentos inolvidables combinando la belleza de la naturaleza, experiencias únicas y un equipo comprometido con ofrecer un trato cálido y cercano. Esperamos tener el gusto de recibirle nuevamente para seguir creando grandes recuerdos. Asimismo, le invitamos a seguir explorando nuestros otros parques como Xplor, Xenotes o Xoximilco, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Cordialmente, Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Txcaret= tickets purchased by the agency IBR TURISMO BRASIL, WITH THE WEBSITE OF THE COMPANY. All inclusive
Dear Luci, Thank you for sharing your experience! We’re glad to know you visited Xel-Há and enjoyed your day. We hope to welcome you back soon for another great day full of adventure and relaxation. Also, invite you to keep exploring other Grupo Xcaret parks and tours, such as Xailing Catamarán, Xplor Fuego, or Xoximilco. There is a park for every taste, and it could fit your preferences. For more information, please contact our call center. Kind regards, Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Everything was very good; everything was excellent.
Apreciable Graciela, ¡Muchas gracias por visitar Xel-Há! Es gratificante leer que todo le pareció magnífico y excelente en nuestro parque acuático natural. Ofrecer una experiencia única, cómoda y agradable a todos nuestros visitantes es nuestro mayor objetivo; nos complacer saber que así lo percibió Esperamos tener el privilegio de contar nuevamente con su visita, asimismo, le invitamos a seguir explorando nuestros otros parques como Xenses, Xenotes o Xailing, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Cordialmente, Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Don't book the tour with this and doing separate cenotes in the same day, it would be too much. You will want a full day at this park in itself. Overall a good day though, but when we were sold visiting "cenotes" then those were disappointing in comparison to others in the Yucatan. In the water park, they are actually replacing the signs which say cenotes with the word "caves" which are more fitting. The park claims to have 50 activities and our all inclusive isn't truly that, you have to pay for many extras, but things like snorkeling, lazy river, caves are included. I would say there is mainly about a dozen things to do total, but they probably are including platforms in the water, photo ops, etc as separate things-to-do. The children's play area was pretty nice with a small trail of elevated walkways to challenge the kids. The lifeguards there blow their whistle for about everything, even at adults. Lifejackets are mandatory everywhere when in the water, even in shallow areas. There are lifejackets for all ages (including infants) and people of all sizes and they are readily available throughout the entire park, so you don't have to carry them from stop to stop. The main buffet included in our all inclusive was decent, but the same dishes throughout the day from breakfast to dinner. If you want dinner you have to get there at least 30 minutes before they close because right at closing time there is a mad rush of employees packing it all up and throwing everything out. They cleanup everything in under 10 minutes, so don't go last minute and expect to eat. Even the ice cream runs out by the end of the day. The other smaller buffet restaurants were ok too for lunch, with less variety. The walk around the entire park is a few miles long so if you are on the far side of the lake, beyond the floating bridge then give yourself ample time to get back. If you decide to float down the lazy river to get back, the jump out point isn't clearly marked. But, you can (for free) leave your stuff in a locked bag, and they will bring it to the end of the lazy river (near the park entrance) so you don't have to worry about getting it all wet. The lazy river will take you 1+ hour to get through, if you don't stop so give yourself time to get back, change, eat, etc before you need to depart. I wouldn't suggest starting the lazy river after 2:30pm. We were in Cancun during a very slow season, so the lazy river was not that busy. The line for the water slide which goes around the "lighthouse" was less than 10 people when we got to the top (lots of stairs, no elevator). So it was nice to not have to wait in line. You would think the water slide would be fast, but it was much slower than I expected, other than the final drop at the end. Water shoes are allowed in most of the park and I would recommend having them, but they are not allowed on the water slide to prevent injury. Overall for the price per person it was kinda costly, but included transport which was helpful. The transport driver was mad at us because we were late to come out due to the baby having a poopy diaper, but with a 1+ hour transport we had to change him so the other vehicle passengers didn't need to smell it. He was speeding back afterward and got pulled over by the police and given a ticket which delayed us more returning.
Dear Scott, Thank you very much for taking the time to share such a detailed review of your visit to Xel-Há! We are pleased to know that you enjoyed your day at the park and that you found several aspects of your visit enjoyable. We appreciate your recommendation of dedicating a full day to explore Xel-Há. The park offers a variety of natural attractions, activities, and relaxing areas, making it an ideal destination to enjoy at a comfortable pace. Regarding the cenotes, we value your observation and understand that each natural site in the Yucatán Peninsula has its own unique characteristics. At Xel-Há, our water areas, caves, and underground formations are part of the park’s distinctive natural setting. We would like to clarify that Xel-Há features approximately 20 activities designed for different interests, including snorkeling, the scenic river, caves, cliff jumps, floating bridges, viewpoints, and spaces to connect with nature. Some additional experiences and services may have an extra cost, allowing visitors to personalize their visit according to their preferences. We are happy to hear that the children’s area was enjoyable. Safety is one of our highest priorities, and our team follows established guidelines to help ensure a secure experience for visitors of all ages. Thank you for sharing your thoughts about our dining options. Our culinary experience is designed to complement the visit with a variety of flavors and selections throughout the day. We appreciate your comments regarding schedules and will continue working to provide a pleasant experience. It is wonderful to know that you enjoyed the water attractions and were able to experience them with minimal waiting time. We appreciate your suggestions regarding footwear and always encourage visitors to follow safety indications so every activity can be enjoyed comfortably. We regret any inconvenience experienced during your return. We understand that traveling with infants requires additional time and appreciate your feedback, as every comment helps us continue improving the overall journey. Thank you again for highlighting both the positive moments and the areas where we can continue growing. We hope to have the pleasure of welcoming you back for another memorable day surrounded by nature, adventure, and the exceptional hospitality that distinguishes Xel-Há. Cordially. Yamileth P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Exceptional!!!! It was a wonderful day. Recommended for everyone. The place was spectacular and the people were on another level.
Apreciable Daniel, ¡Muchas gracias por sus amables palabras! Es muy gratificante conocer que la belleza del entorno natural, las aguas cristalinas y el ambiente que distingue a Xel-Há contribuyeron a que su día fuera verdaderamente especial. Asimismo, nos honra recibir su reconocimiento hacia nuestro equipo, cuyo compromiso y calidez son fundamentales para crear experiencias inolvidables para cada persona que nos visita. Agradecemos sinceramente su recomendación y esperamos tener el placer de recibirle nuevamente para seguir compartiendo aventuras, naturaleza y diversión en el paraíso natural. Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Xoximilco, Xplor o Xenotes, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Food was good but there were no bicycles to ride to the trails and no one explained the photo points of interest or the price until the end. We would've paid for the photo package had we taken photos at each spot.
Dear Mark, Thank you for sharing your feedback! We are pleased to know that you enjoyed the variety of dining options available throughout Xel-Há and appreciated part of the experience. At the same time, we regret that some aspects of the visit did not fully meet expectations. Your observations regarding bicycle availability and the communication about the photo package are truly valuable, as they help us continue enhancing the visitors experience. We appreciate your feedback, as it helps us identify opportunities to improve both visitor experience and communication about what Xcaret offers. Best regards, Yamileth P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Very good park, and very nice trip
Dear Yulia, Thank you for taking the time to share your experience! We are thrilled to hear that you had such an enjoyable visit to Xel-Há and that the park made a positive impression. From its crystal-clear waters and stunning natural landscapes to the wide variety of activities available throughout the day, every element is designed to create unforgettable memories. Your kind words mean a great deal to us, and we hope to have the pleasure of welcoming you back soon for another extraordinary adventure in this natural paradise. Also, invite you to keep exploring other Grupo Xcaret parks and tours, such as Xailing Catamarán, Xenses, or Xoximilco. There is a park for every taste, and it could fit your preferences. For more information, please contact our call center. Kind regards, Yamileth P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
