Viagem de um dia pela cidade de Quebec e Cataratas de Montmorency, saindo de Montreal

Very nice and attractive. City and main attraction are historical and amazing. It was interesting to see than.

It was an interesting and fun tour. We got to see some nice sites and learned some history about Quebec and about Canada. The bus was nice and clean.

I really enjoyed my tour of Quebec City and felt it was very well planned overall. The itinerary was interesting, the day was organized, and I appreciated the opportunity to see so many beautiful and historic parts of the city. There were two issues that kept this from being a full 5-star experience. First, a second bus broke down, and our bus driver spent about 30 minutes trying to assist them. While I understand these things happen, it did reduce the amount of time we had at one of the locations. More importantly, I had signed up for an English-language tour. At the start, the bus driver confirmed with the group that English was acceptable. However, once we picked up the local tour guide in town, she explained that there were a couple of French-speaking guests onboard and would therefore conduct the tour in both English and French. Because everything had to be repeated in two languages, it felt like we received only about half of the information and commentary we otherwise would have received. Overall, I still enjoyed the tour and thought it was worthwhile, but I would recommend that the tour operator keep English-language tours in English as advertised, or clearly communicate in advance when a tour will be bilingual.

Our group of 8 booked the "Quebec City and Montmorency Falls Day Trip from Montreal" expecting a premium 13-hour experience. Instead, our entire party was left deeply upset and ripped off. Here is exactly why you should stay far away from this tour: Delays and Chaos: The tour was scheduled for Tuesday, August 4, 2026, at 8:00 AM. There was massive confusion with the vehicles; the first bus arrived with an "issue," and the next bus repeatedly backed up, waited, and pulled over due to unexplained problems. By the time we finally boarded and left, we were over an hour late, cutting our 13-hour day down to 11.5 hours. Terrifying and Unsafe Driving: The driver was highly reckless. He ran a red light during the trip. On two separate occasions at busy intersections, he made turns so poorly that he almost crashed into oncoming cars waiting at the lights. Both times, those drivers had to quickly put their cars in reverse and back up to avoid being slammed into by our bus. Hostile and Threatening Demeanour: The moment we pulled away, the driver aggressively announced on the loudspeaker that a 15% gratuity was expected. He then threatened us, stating that if anyone was a minute late returning to the bus, he would leave them behind—even bragging that he had abandoned tourists the previous week. Skipped & Faked Itinerary Items: The Plains of Abraham was completely skipped. Worse, the Montmorency Falls admission—which we paid for—was a total scam. Instead of a proper visit, the driver parked at the bottom of the falls, ordered us out for a "quick picture from below," and rushed us right back onto the bus. It was more like a washroom break than anything else. Dangerous Pick-up & Bullying: At the end of the day, the driver did not show up at the pick-up spot he had repeatedly pointed out. Instead, he stopped across a heavy-traffic road. When my husband noted it was the wrong side, the driver explicitly threatened to leave him stranded on the street. Shameless Begging: On the drive back, the driver spent ages on the loudspeaker begging for tips. He complained about waking up early, getting home late, and demanded "appreciation" despite providing abysmal service. Final Verdict: There is a shorter tour available for $64 with an identical itinerary to what we actually received. I strongly suspect this company downgraded us to the cheaper tour while pocketing our premium payment, all while forcing us to endure an unsafe, rude driver. We will write an official complaint to Viator and expect a credit back for this absolute disaster.

We dont like the driver..he keeps calling for money to give him..all the way going and coming back.. every now and then reminding every body to prepare to give him money..if you dont have tell me to stop you to withdraw money !!!!. Its standard if they want to give you tips they will..ne need to remind every hour the whole way !! Also he does not want any body to set in front and not to talk keep silent for 4 hours going and 4 back !!!!!. And he stops both ways in same old station..very old..very very bad smell station.. Time for the falls is very very short only 30 mnts...not enough even to get dwon from bus and go to toilet or have coffee !!!?? We need to go around and up the falls and try the zipline !! We couldnot

The tour was awesome! The tour guide was fun and very knowledgable. However, we felt like the tour was rushed and short in Quebec City itself. We hope that the tour alone in Quebec lasted for atleast 3hrs.

We enjoyed the tour.The only downside was ,the bus was late by 20 mins which ultimately the tour got delayed by 40 mins.So according to the itenary we would get 3 hours of free time which was now 40 mins less because the bus got delayed.That wasn’t enough time to see most of the places in old Quebec and also have lunch.Felt like it was rushed.They should stick to the itenary and give 3 hrs of free time.The tour guide was excellent,knowledgeable and a a very enthusiastic lady.

​A completely unreliable company Gray line. I followed Viator's instructions and contacted them the day before my tour to confirm the exact pick-up time and location at my hotel. I was instructed to wait right in front of the hotel at 7:00 AM. ​The next day, I waited from 6:45 AM until 8:30 AM, and no bus arrived. Nobody showed up. I waited for a long time, assuming they were just delayed. Afterwards, I went to the local Gray Line office, only to be told that the driver had arrived at 7:00 AM and didn't find me there. Which is absolute nonsense, a complete absurdity, and a lie. ​I have completely lost trust in this company, and I will never recommend them to anyone

Maybe we were unlucky with timing and organisation but we spent half our trip inside the bus or waiting to begin the journey. We were supposed to start our daytrip at 08 am but we were told to meet the shuttle near our hotel at 07.05. At 07.10 we were left at the meeting point and had to wait there for 50 mins. We were fully aware that the trip to Québec takes roughly 3 hours and the guide Katja was punctually waiting for us. She was really nice and told us many facts from the city and the daily life in Quebec. Unluckily the city and the falls were packed, lots of road works and we did not have much time to visit both. On our way back, Serge, the driver, told us he would do his best to drop us at our hotel, he even wrote down our hotel name. Unfortunately after 30 mins around Montreal at 8 pm dropping many passengers, we were left at the meeting point. Both Québec and the Montmorency Falls are worth the long trip from Montreal but we returned really tired.

We were told once we checked in to go to the buses. We got to the bus and even with valid tickets the driver would not let us board. There was another coworker who we had to wait for to come collect the tickets. It was raining heavily and it would have been nice not to start the day soaked to the bones. There were two buses available and the one we took was half empty. The AC on the bus is also too strong and comes from close to the windows. So, even if you close the one above your head, you are still hit with cold all trip long. Chantal, the guide that was waiting for us in Québec City was nice and knowledgeable, making for some interesting and interactive tour. After we took the Laurentides tour last week, I can confirm the service level has gone down since the beginning of the year (last time I took the Québec tour was in February).