Valletta e Cruzeiro no Porto das Três Cidades

Great tour around Valletta harbour. Only issue was finding the right jetty as there are dozens of tour boats along the waterfront.

Great couple of hours on the boat around the 3 cities, very interesting information about the history of the cities, beautiful buildings and surroundings and ferry had great seating on the top and of was to hot the bottom

A nice hour and a half around a lovely location with a few bits of information every now and again. We found out more from the man sat behind us to be honest. Wished it was for longer! Alright for 20 Euros each to get us out of the August heat on the front.

We purchased tickets from one of the counters near the actual cruise itself, which was scheduled to depart at 12:30 p.m. As a family with children we boarded the ship at the scheduled time. There were only our family and two other passengers on board. At approximately 12:30 p.m., we were informed that the cruise had been cancelled because there were not enough passengers. We were told that we could return for the next cruise, which I understand was scheduled for around 2:45 p.m. We would have been happy to do this and continue with our plans. Unfortunately, the way the cancellation was communicated to us completely changed our decision. The member of staff who informed us was extremely abrupt and rude. When we asked why the cruise was being cancelled, we were simply told that the cruise was cancelled due to not enough people and that we needed to get off the ship. There was no apology, proper explanation, or attempt to assist us in a polite and professional manner. I appreciate that cancellations can happen, particularly when there are not enough passengers. However, the way a situation like this is handled makes a significant difference to a customer's experience. In this case, the member of staff's attitude was so unpleasant that, although we would otherwise have taken the 2:45 p.m. cruise, we decided not to use this service again and instead made alternative arrangements with another cruise company. As this member of staff was representing I See Malta, I believe this matter should be taken seriously and that the team would benefit from additional customer service training. I wrote a email of complaint to the customer service team and within this I also asked for a full refund for the tickets we purchased.  It is disappointing, as we would have been happy to continue using this service if the situation been handled with a little more courtesy and professionalism. We got a response from Mostafa, who I can see has responded to a number of 1 star reviews on trip advisor. Mostafa’s email response only focused on acknowledging the refund and he took no time to look at or even acknowledge the issue of how the staff communicated to us. Still awaiting to hear back and also get a refund.

Very relaxing and informative 90 minute cruise round the harbours. Great to see the beautiful buildings from the water

This is the 3 harbours cruise with Luzzu. Wonderful cruise and excellent commentary. A must!

Great experience. Good explanations by guide. Good ac & seating and view. But need to clarify departure time options in advance. Also boarding ramp unsteady for handicapped.

One of the worst tours we have done in a tourist destination. This was sold as the 3 cities tour but there was barely any commentary during the boat trip and what we did get want very informative with minimal information about the 3 cities. It felt like the tour was being dragged out and didn't celebrate the beauty or history of the location. This was supposed to be the highlight of our trip but it was so dull we were relieved when it was over.

We got off to a bad start here as we assumed the trip was leaving from Valletta. However , after finding the Sliema ferry terminal we found out that we had to get the ferry over to sliema which cut our visit to Valletta short. The boat trip was very enjoyable - once we found it!! When we booked the trip we were offered an option to disembark at the three cities but this was not offered when we were on the boat.

Took the trip at the start of our holiday and it gave us a guide to to the area. Nice staff and the guide was very helpful.