Tulum Jungle Experience com ATV, Ziplines e Cenote
Descrição
Nem todos os passeios são iguais, e esta experiência é a prova disso. Nós vamos além do comum, combinando emoção, natureza e cultura de uma forma que torna cada momento memorável. Por que escolher este tour? Uma experiência completa – Em vez de reservar vários passeios, desfrute de ATVs, ziplines, cenotes e um toque de cultura maias em um só lugar. Único e imersivo – nadar em um cenote subterrâneo, participar de uma cerimônia maia autêntica e explorar a selva de todas as perspectivas: terra, ar e água. Segurança e conforto em primeiro lugar – Nossos guias especializados e equipamentos de alta qualidade garantem uma aventura segura e agradável. Logística livre de problemas - Nós fornecemos pick-up no hotel em um veículo climatizado, ou você pode nos encontrar diretamente no parque. Esta é mais do que apenas uma excursão - é uma oportunidade para experimentar a Riviera Maya como nunca antes.
Opções de passeio
Destaques
O que está incluído
Locais e horários de recolha
Caro viajante, Nós o recolheremos diretamente no lobby do seu hotel para sua conveniência. Sua hora exata de entrega será confirmada um dia antes de sua excursão por e-mail ou WhatsApp. Por favor, esteja pronto pelo menos 10 minutos antes do seu horário de recolha e mantenha um olho para o nosso transporte. Se você tiver alguma dúvida, sinta-se livre para entrar em contato conosco. Esperamos proporcionar-lhe uma experiência inesquecível! Melhores saudações
Avaliações dos viajantes
Informações importantes
- Não recomendado para grávidas
- Adequado para todos os níveis de condicionamento físico
- Lembre-se que você vai pagar a Taxa de Conservação da Jungle Maya $ 45 USD por pessoa (obrigatório)
Avaliações(15)
Very nice experience with the quad, ziplines and cenote. However, the “Mayan” experience did feel a bit staged. The people there were also very pushy to buy souvenirs.
Thank you for sharing your experience with us. We’re very happy to hear that you enjoyed the ATVs, ziplines, and cenote—this is exactly the kind of adventure we aim to offer. Regarding the “Mayan” experience, we truly appreciate your honest feedback. Our intention is to provide a cultural introduction that is accessible and engaging for visitors. We will take your comments into account as we continue improving to make this part of the experience more authentic and meaningful. We hope to welcome you again in the future for another great adventure!
Awesome and would do it again any day of the week. I highly recommend this trip. The staff was wonderful and they treated everybody perfect
Thank you so much for your amazing review! We’re thrilled to hear that you had such a great experience and that you’d do it again any day of the week—that truly means a lot to us. It’s wonderful to know our team made you feel welcome and well taken care of. We work hard to provide excellent service to every guest, and your kind words motivate us even more. We really appreciate your recommendation and look forward to welcoming you back for another unforgettable adventure!
We did the adrenaline experience with our kids and like the other reviews it was max 1 hour of activities and 4-5 hours of standing around. All of the equipment is run down and dying. Our ATVs completely died MULTIPLE times. The Zipline is incredibly unsafe- there are guys at the bottom running to stop you from crashing into something, the threads you’re riding on get all cinched up and tangled. The tour guide smoked cigarettes CONSTANTLY. After getting picked up the van stops on the side of the road and they start asking to run your credit card. Then on the way back from the trip after begging to be put on a shuttle our guide made us feel incredible unsafe, spoke poorly of us the entire ride and instead of dropping us back at the resort as we paid for we were dropped on the side of the road… again, with two young kids.
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. Your comments are very important to us, and we will review this situation in detail with our team to understand exactly what happened during your tour. Safety and service are priorities for us, and we take concerns like yours very seriously. We truly appreciate you bringing this to our attention, and we will be addressing these points internally to ensure situations like this are properly reviewed.
The jungle experience was great! Me and my cousin couldn't believe that we rode atvs, 1 zipline into water, 4 ziplines, rappel, swam in a cenote, saw sleeping fruit bats & had lunch for such an awesome price. Our guide Sergio was the best! He made sure you felt comfortable, safe & had fun!
From the beginning, the experience was a bit frustrating. Our pickup was scheduled for 12:30 PM, but we weren’t picked up until around 1:00 PM. We were rushed and reminded several times about being punctual, only to then be left waiting outside for the van, which felt unnecessary and disorganized. Once we arrived, things continued to feel a bit chaotic. There were multiple groups arriving at the same time, and there wasn’t a clear schedule or explanation of how the day would flow, which left many of us confused about what was happening next. I do want to be clear that our guide Sergio was amazing—this review is not a reflection of him at all. The best part of the experience was definitely the cenote. The ATV portion, however, was a bit underwhelming, as it wasn’t really through the jungle but more along a dirt road. The sequence of activities felt all over the place: we started with the zipline into the water, then ATVs, then the cenote, followed by two more ziplines, ATVs back to the starting point, and then another zipline back to the cenote area. The constant back-and-forth added to the confusion. Overall, it was still a good experience, but it would be so much better with more structure and clearer organization. If there were a more defined flow to the activities and better communication about what to expect, it would make a big difference and help guests feel more relaxed and present throughout the day.
We truly appreciate your feedback, as it highlights the importance that we, as an agency, place on organization, punctuality, and clear communication throughout the entire experience. We fully agree that having a well-defined flow of activities and knowing what to expect in advance helps guests feel more relaxed, present, and able to enjoy the day. In your specific case, two important situations affected the tour’s logistics: Pick-up assignment: From the beginning, you were assigned the closest available pick-up point in order to optimize timing and ensure smooth operations for all guests. However, the decision was later made to switch to the first pick-up point, which directly impacted the overall logistics of the tour. Communication and cause of the delay: As an agency, we kept you informed at all times about the delay that occurred that day, as well as about the accident that took place, which was an external and unforeseen factor that affected transportation times. These changes and extraordinary circumstances impacted transportation coordination and the development of the itinerary. For this reason, as an agency, we strongly emphasize respecting assigned pick-up points and schedules, as well as maintaining constant communication to minimize disruptions and ensure the best possible experience. We reiterate that our goal is to provide an organized, transparent, and satisfying experience for all guests, and we appreciate this type of feedback as it allows us to continue improving our processes.
Had fun! Everyone is friendly and helpful. They also have great safety and amazing tour guides. The food was great too.
Thank you so much for your kind words! We’re truly happy to hear that you had fun and felt well taken care of. Our team works hard to create a safe, friendly, and enjoyable experience, so your feedback means a lot to us. We’re also glad you enjoyed the tour guides and the food. We hope to welcome you again very soon!
The policy stated refunds can be done 24 hours prior to the experience. I cancelled 26 hours before my experience, but they would not refund my money!
Thank you for your comment, and we're sorry for what happened. We’d like to kindly clarify that the cancellation policies are set directly by Viator, not by our agency. We understand your frustration, but according to our records, it appears the cancellation was made outside the allowed timeframe. That said, we recommend reaching out directly to Viator’s customer service to review your case in more detail. We truly regret any inconvenience and appreciate you sharing your experience.
Had an amazing adventure with my husband. Definitely wear bug spray as you will be in the jungle. Bring water shoes, tennis shoes that you don’t mind getting dirty, bandanna, and googles for the atv, a swim suit and waterproof cellphone bag for the cenote. The locals will sell you trinkets and food while there. You are also asked to take part in a traditional Mayan ceremony. You can respectfully decline if you don’t want to. You are also asked to pay and additional $45 dollar tax per person when you arrive.
Thank you very much for sharing your experience with us! We would like to kindly clarify that the $45 tax is charged directly by the government to help preserve the natural areas — as an agency, we do not receive any profit from this payment. It is also important to note that this information is clearly specified on your product ticket, and when your pick-up time is confirmed and our agency contacts you, we also mention it again. We always strive to be completely transparent with our guests.
Spectacular, the zip line is another roll!! The view is beautiful at that height and let alone the cenote which is completely different. I exceed my expectations!!!
“¡Qué gusto leer tu opinión! Nos alegra muchísimo saber que la experiencia superó tus expectativas 🙌✨. La tirolesa y el cenote son, sin duda, momentos únicos y nos da satisfacción que lo hayas disfrutado tanto. Gracias por compartirlo y esperamos verte de nuevo muy pronto para seguir viviendo más aventuras.”
The tour was great! Our guide was excellent and made sure we got the full experience explaining to us everything we was doing. The cenotes!!! Was lovely!!! Along with zip line!!! Would definitely recommend if you’re in Tulum because they pick you up and bring you back!
“Thank you so much for sharing your experience! We’re delighted to hear you enjoyed the tour, the cenotes, and the zipline. Our team works hard to make sure every guest feels well taken care of, and it’s wonderful to know your guide made the experience special. We truly appreciate your recommendation and hope to welcome you back for more adventures soon!”
