Traslado de partida compartilhado: Estação Central de Munique para Aeroporto de Munique

Thank you for your feedback. We're very sorry for the inconvenience you experienced. As discussed in our correspondence, we have already confirmed that you will receive a refund. We would also like to note that your review was posted shortly after your request was submitted. While we always aim to respond as quickly as possible, we kindly ask our customers to allow 24–48 hours for us to review and process inquiries. We appreciate your patience and are glad we were able to resolve this matter. We hope to have the opportunity to provide you with a smoother experience in the future.

Thank you for your feedback. We’re sorry to hear about the confusion with your tickets and that you had to pay a second time on board. This is certainly frustrating, especially when you had already purchased valid tickets in advance. For bookings made through Viator, all payment and refund claims must be handled directly through the platform, as they manage the transaction and ticket issuance. We’re glad to hear that a claim was opened, and we recommend continuing the process with Viator support so the double charge can be properly reviewed and resolved. Thank you for bringing this to our attention.

Thank you for your review, Nittaya. We are very sorry the barcode on your voucher couldn’t be scanned — that can unfortunately happen with some Viator-issued tickets. In such cases, the driver must issue a manual ticket so you can still travel, but of course you should not end up paying twice. Since the original booking and payment were made through Viator, the refund can only be processed directly by them. Please contact Viator support with your booking reference and explain that the barcode was not readable and you had to pay the driver again — they will handle the reimbursement for you. Thank you again for bringing this to our attention.

Thank you for your feedback, Anna. We’re very sorry to hear about the difficulties you experienced with your tickets. Since your booking and payment were processed directly through Viator, please reach out to Viator’s customer service to request a refund — they will then contact us, and of course we will immediately approve the reimbursement from our side. We regret the inconvenience and hope this can be resolved quickly for you.

We're very sorry to hear about the issue with your ticket. Since the booking was made via Viator, please contact their customer service directly through your account to request a refund and attach the receipt for your second payment.