Transfer privado de Basileia para Zurique com 3h Sightseeing Stops

Hi, Roberta. Thank you for your lovely review! We’re delighted to hear you enjoyed the transfer and that Joseph made the experience so pleasant. We’re glad the towns met your expectations and hope to welcome you again soon.

Thank you for your review. We must respectfully state that this feedback is not fair, as the service provided fully matched the product description shown on Viator. This experience is clearly described as a private transfer with sightseeing stops, not a guided tour. As explicitly stated multiple times in the listing, the service includes an English-speaking local driver, not a licensed tour guide, and does not include guided walks, structured commentary, or organized touring. During your experience, you were provided with: a private transfer, the agreed sightseeing stops, free time at each location, and an English-speaking local driver. All elements of the service were delivered exactly as advertised. We understand that disappointment can occur when expectations do not align with the product booked. However, expecting a guided tour when the product clearly states otherwise is not a failure of service, but a misunderstanding of the product details. For this reason, we strongly encourage future travelers to carefully read the product description before booking, to ensure the experience matches their expectations.

Thank you for your feedback. Before responding, we conducted a detailed review of all communication, booking information, and the execution of the service. This review clearly shows that all essential details were provided accurately and on time, while the complications that occurred resulted solely from information being overlooked or shared too late by the customer. Here are the facts: • The vehicle type and luggage capacity were clearly stated. A sedan for 1–3 passengers accommodates up to 3 suitcases. Your group traveled with 6 large/medium bags, which exceeds the booked vehicle’s capacity. This information is clearly listed in the product description and reiterated in our welcome message, where we also advise guests to request a larger vehicle if they have additional luggage. Choosing an undersized vehicle was therefore a customer decision, not a service failure. • The pickup address was changed by the customer on the morning of the service. Such a last-minute change significantly complicates logistics for any transportation provider. Despite this, our team and driver responded promptly and professionally, ensuring the service ran smoothly. It is important to note that this issue originated on the customer’s side, yet we resolved it efficiently. • The duration of sightseeing stops is entirely up to the traveler. If you chose to stay only a few minutes instead of the suggested 1.5 hours, this is a personal choice — not a service issue. • Attraction availability is the traveler’s responsibility — and we even offer assistance. The listing clearly states: “Please independently verify the opening hours and ticket availability.” This was also included in our welcome message, where we explicitly offer: “If you are unsure, contact our operators and we will verify it for you.” This option was not used. Temporary closures or construction work are beyond any transportation provider’s control and do not reflect the quality of the transfer. • Your driver did an excellent job. You mentioned in your own review that the driver did his best and was great. We appreciate this — our drivers are professionals and always aim to provide the best possible experience. • The service delivered matched the product description exactly. A private transfer, a sedan for 3 passengers, sightseeing stops, an English-speaking driver, and all taxes and fees included. The listing was transparent, and all information was delivered in advance. We regret that your expectations did not align with the clearly stated service description. Our team fulfilled everything correctly, even with last-minute changes and exceeded vehicle capacity. Thank you for your understanding. Jan

Dear William. Thank you so much for your lovely review! We're delighted to hear your transfer became a festive highlight of your trip. It was a pleasure accommodating your Christmas market stops, and we're glad you enjoyed the journey. We truly appreciate the recommendation!

Dear Philip. Thank you so much for your wonderful feedback! We’re delighted to hear that your guide was able to assist with the forgotten item and make your experience flexible and enjoyable. Your kind words mean a lot to us, and we’re glad the tour met your expectations. We hope to welcome you again on a future trip!

Dear customer, We’re truly sorry that your experience didn’t meet your expectations. Following your feedback, we immediately investigated the situation with our Swiss partner and the assigned driver. The driver confirmed that the earlier pickup was agreed upon mutually, and that you yourself requested to return to the hotel early, as the suggested stops weren’t of interest to you. We also want to strongly clarify that the driver did not consume alcohol — he was served non-alcoholic wine, which is a common local option in that region. At Europe Journey, alcohol consumption is strictly prohibited for all drivers, and no professional would risk their license, reputation, or — most importantly — the safety of our guests over a glass of wine. We truly appreciate your feedback, and while we believe the driver acted respectfully and within our policies, we’ll take this opportunity to further improve communication and clarity in similar future tours. Best regards, Jan – Europe Journey

Hi, Kenneth! We appreciate your comments. We are glad you had a fantastic and surprising experience. It makes us happy to know that our driver Pascal helped you have a better day during the transfer. We would love to assist you again with any other transfer or day trip in Europe.

Hello, John! We appreciate your comments. We are glad everything et your expectations during e transfer and you also got to see some places along the way. We would be delighted to assist you again in your next trip.