This tour was not up to the usual Viator quality! We were constantly being handed over to different guides…..the actual walking tour was VERY SHORT and really did not cover as much history as they usually do. After this brief tour, the guide told us that we had free time——however there was no mention of how to access the area where we had tickets for the Zipline. When asked about when we would be heading there…..we were told it’s on the map and it will tak about 20 minutes to get there. SERIOUSLY! We paid for a guided trip and the Zipline was as part of the package. A real letdown. If there were guides available to trot people thru the El Greco Museum and the Cathedral! We were instructed to meet at the drop off/pickup point at 1615. For an unidentified reason, the bus did not depart until approx 1700. Overall, this was a most disappointing tour and the tour company operating it do not match Viator tour standards!
Dear Kelly, Thank you for sharing your feedback. We have carefully reviewed the details of your reservation and the operation of the tour, and we would like to clarify some aspects of your comments. The tour was operated according to the scheduled itinerary and the services included in your booking. The walking tour was conducted as planned, and the guide provided the historical information and explanations included in the activity. We understand that the duration and content of a guided visit can vary depending on personal expectations; however, the tour was delivered according to the description provided at the time of reservation. Regarding the zipline activity, we would like to clarify that this experience is scheduled during the free time portion of the tour. A map was provided indicating the location of the zipline meeting point, and the guide also assisted guests with directions and orientation to help them reach the area. As indicated in the tour information, the zipline is an activity that guests enjoy independently during the allocated free time. Regarding the return departure time mentioned in your review, we have checked our records and we have no information or reports confirming that the bus departed at the time indicated. Additionally, we have not received any similar comments or complaints from other participants in your group regarding a delay in the return departure. We regret that the tour did not meet your personal expectations; however, we would like to reiterate that the experience was provided as described, including the guided portion, the free time, and the zipline activity. We appreciate your feedback. Kind regards
