Tokyo Shibuya Go Kart Experiência Monster Kart IDP Required

Tour was good, but spent more for photo package features and they never sent all the photos! Wrote them within two days and still got no response. Lots of attempts to upsell as well once you get there. It would’ve been a better experience with better customer service.

Booked for 23 May 2026, 8:00pm — turned out to be a complete mess. Arrived to total chaos — people swarming everywhere, no queue, no system Felt like they massively overbooked and couldn’t handle the crowd No karts in sight at our booked time Waited 30+ mins with ZERO updates — staff couldn’t even say how long or how many ahead In the end, no service delivered. Asked for refund: Told to email → been over 2 weeks, completely ghosted Even have video proof staff promised refund (person in charge: Leong) Watch video: https://www.youtube.com/shorts/sh_sN9UuU1s

I was shocked at how much fun we had doing this. I really thought it would be a special (less traveled) roads through parts of the city. It was not. We drove on some quite busy street and the go karts were quite fast. We did go through one tunnel and that was crazy. I would do this tout again for sure.

James was an outstanding tour guide. I was already excited about the go-kart experience, he made it so much better. James has an amazing personality, friendly, funny, and welcoming. Now to the ride. Because the roads were not crowded, we were about to drive 50 mph giving us a little thrill. We saw a lot of key points and ended the experience driving up a small winding road. 10/10

There is not enough great things that I can say about this experience! We were called and notified that we would need to change our time to later in the evening well in advance. We loved this option because it gave us more time to shop. Lol 🤭 Upon arrival, the team was so hospitable, efficient and kind. From the check-in process to the farewell, they made sure we were safe, our experience was captured well through photos and videos and that we had fun. We were the last group of the night, and if the team was tired...you would never know it because their professionalism was extremely high and they treated us with the same amount of enthusiasm as I assume they would've the 9am participants. Thank you, to the team. You gave us 4 Washington, DC girls a memorable experience we will never forget. May your business continue to thrive!

Absolutely unacceptable experience with Monster Kart in Japan. I booked for 20 people in my family and gave monster Kart the money months in advance. This past Sunday, my son and I were left stranded during our tour. My son almost being struck by a bus. We became stuck in traffic and were effectively abandoned without any meaningful assistance or clear instructions on what to do next. In the end, we had no choice but to pay out of pocket for an Uber just to get back safely. Being left in that situation—especially in a foreign country with my child—is not just inconvenient, it’s irresponsible and a serious safety concern. What makes this even worse is that after contacting the company, they refused to issue any refund or take accountability for what happened. After returning and telling my family what happened to me 3 other family members got scarred they were older and decided not go. This company failed at the most basic level of customer care and safety. I strongly urge others to think twice before booking, particularly if you’re traveling with family. There are far better and safer ways to spend your time in Japan. This was a event for my 50th Birthday and I have been nothing but pleasant to them even telling them I don’t want to give a bad review but they way they managing this situation not refunding me and my son is unacceptable.

Fun way to see Tokyo. Especially at night.

Unsafe and unapologetic- I had the worst experience of my entire Japan trip- an otherwise amazing experience filled with laughter and kindness. First, I want to say that the female tour guide was lovely—friendly and professional. Unfortunately, that was the only positive part of the experience. The go-kart I was assigned (vehicle 2007) was clearly unsafe. It was extremely unstable and constantly swerved from left to right, making it very difficult to control. This is especially dangerous given that you are driving on public roads alongside cars and pedestrians. I spent the entire tour feeling anxious rather than enjoying the experience. What’s even more troubling is that when I raised the issue, one of the male guides casually said, “yes, that’s the shaky one,” which clearly indicates the company was already aware that this kart had a mechanical problem. Despite this, they still allowed customers to use it. After the tour, I raised my concerns and requested some form of compensation, as the experience was not enjoyable due and unsafe. The company refused. In fact the owner refused to provide his name, did not apologize, and dismissed the situation by saying that from his perspective the tour was completed, it was therefore “successful.” When I pointed out that it was only “successful” because I managed to avoid an accident, he simply agreed—showing a complete lack of responsibility and customer care. Even more concerning, as I was leaving, I noticed that the same faulty vehicle was not removed from use for the next group. I had to personally warn another customer not to get into it. This experience showed a serious disregard for customer safety and very poor customer service. I cannot recommend this company to anyone.

Make sure you get your IDP (international Driver/ing Permit) before you leave your country of origin. If you’re already in Japan and don’t have an IDP, DO NOT BOOK. Heaps of websites will tell you how to get an IDP in Japan. You can’t. Otherwise, monster carts was very hospitable and gave me two t-shirts for my troubles.

Amazing experience, guide was super helpful. So much fun. We drove in traffic and around the city. Couldn’t recommend more.