Sunset e Stargazing experiência de Teide

I rarely leave negative reviews, but I feel it's important to share my experience. I came from Amsterdam to visit my friend and we were really existed to have a guided tour to the Teide. We both work in hospitality so we know how things working. The first disappointment was before even entering the bus that took us up. When we bought the tickets, the salesman ensured us we can make the payment with card for the deposit and for the remaining amount too. We also called the company to double check this information and they told us it is possible in their restaurant were we had the dinner! Well the tour guide (Ozzi) denied these information and just sent us rudly to an ATM; saying “we can argue here all day”, made us uncomfortable and also made the others waited aswell. The whole sunset watching, stargazing and trip was nice, we made great pictures, but the tour guide made it worse and worse. First of all when we made it to the restaurant and wanted to sit down, we literally could not sit where we wanted. He told us no sit here sit there so it is good for him (he is more organized like this). What a joke. After that when we were at the stargazing he went to the hotel nearby to the toilet, did not say a word to the group so EVERYONE followed him (appr. 30 people). The hotel was really mad at us that some of the people (including the tour guide) used the toilet and they put us out and closed the hotel. After this the tour guide had the audacity to put the blame on us for going in. And we were told TO GO PEE IN THE NATURE, after he had his comfortable time in the toilet. We were by the stargazing for more than 2,5 hours. Watched stars and the moon for like 1-1,5 hours and more than half of the group got tired of it, people were not even paying attention, we heard nonsense information for the 100x. Kids were running around not enjoying it, adults were also smoking in the side not even care about it anymore. Whats the cherry on top, the next day they asked a review from us, we were clear and straight to the point what happened and the answer was we are sorry. They also called us, about the compensation, which we did not want, obviously after this bad experience I won’t do it again. But the attitude of the costumer service guy was horrible, argued with us, interrupted every single sentence we said. All together this experience might have been good for people with low expectations, but people who travel a lot, are working in hospitality and experienced a lot was a shame.

Very bad organisation, the tour guide Ozzie was rude and unprofessional. We did not see any stars, very long excursion without any sense. Waste of money and time, I do not recommend it at all!

This is a very well organised trip. Food stop was good. Only thing it would be nice for a couple of food options. The sunset area was amazing and then the stargazing experience was fantastic. Ozzy really knows his stuff about astronomy and found it extremely interesting. Would 100% recommend this trip. Thank you Tenerife stars team x

It was a very magical experience. The tour was very well structured and the guide (Aussie?) was very friendly, helpful and informative. It was very unique and made me want to go back up the volcano to see more. The dinner was also very nice.

We had a wonderful evening. The sunset was spectacular, as advertised 😁, and the knowledge shared by our tour guide was fascinating. His encyclopaedic knowledge of the night sky was awesome. The simple use of lasers to point out individual stars in a beautifully clear night sky really helped. The photographs taken were amazing too. We will remember this night for a long time with them. I told Izzy that he had awakened a childhood fascination with the stars. Among the millions of stars on view 5 of them got to Stargazers. 🤩

Thank you for an amazing evening. We had a lovely time, and our guide Ozzy was very engaging, friendly and informative. The views were beautiful and the location of the stargazing was perfect. It was a unique and picturesque experience, and really let us see the beauty of Tenerife outside of the major tourist hot spots. Thank you again!

One of the best nights of our lives! My son and I love all things space and celestial. I love a nice view. Everything came together in this excursion for an amazing evening, I am so happy we did this experience. The guide Ozzy was amazing, funny, knowledgeable and helpful. I loved that there was the add on option for photos. The main highlight was the nature itself though. The view for sunset was just indescribable, beyond stunning. And seeing the night sky and all the stars from that location was incredible. My son and I particularly enjoyed the telescope viewing, you can see everything so clearly, it was just amazing. I would recommend this to anyone as a must!!

Very well organised tour. We had a good dinner in a small restaurant on the way. Then we stopped at around 1800 m and watch the sunset: wonderful landscape and colours. Then we travelled to 2200 m altitude and stargazed. The sky was clear and wonderful. We watcht the moon, Jupiter and its 4 moons, two galaxies and a nebula. We saw three constellations (skorpio, virgin and lion) and a triangle superconstellation. The guide Ozi is very prepared and passionate. I warmly suggest this tour.

Outstanding evening in all aspects….. from the coach & driver, through supper and onto the sunset and stars with and without the telescopes. Very engaging and knowledgeable guide, would happily recommend and return again in the future 😊😊😊

Ozzy was brilliant really engaging. Really enjoyable trip. Probably understated how cold it would be so would advise multiple layers for people as is a stark contrast from the temperatures on the beach. Overall was brilliant would 100% recommend