Southampton Port to Heathrow and London - Transporte compartilhado
Descrição
Este é um serviço de transporte compartilhado de porta a porta de Southampton Cruise Port para o centro de Londres, combinando acessibilidade com conforto. Ao contrário dos serviços de autocarro ou ônibus padrão, nós o recolhemos diretamente do seu terminal de cruzeiros ou hotel designado em Southampton e o deixamos em seu hotel ou endereço no centro de Londres. Não há paradas fixas ou terminais públicos para navegar. Dependendo do número de passageiros reservados na mesma rota, o veículo pode ser usado exclusivamente pelo seu grupo ou compartilhado com um ou dois grupos adicionais, com um máximo de 7 passageiros por veículo em todos os momentos. Em dias mais tranquilos, quando nenhum outro passageiro viaja pela mesma rota, o seu transporte será operado como um serviço privado sem custo adicional, e você será informado disso com antecedência. Se você preferir garantir o uso exclusivo do veículo, entre em contato conosco.
Opções de passeio
Destaques
O que está incluído
Locais e horários de recolha
Detalhes do motorista & comunicação O nome do motorista, o número de telefone e os detalhes do veículo serão enviados no prazo de 12 horas após a sua retirada, por e-mail, mensagem de texto ou WhatsApp. Por favor, entre em contato conosco se você não recebeu esses detalhes. Recomendamos fortemente fornecer um número de celular disponível no WhatsApp ou iMessage, já que muitos de nossos clientes encontraram esses canais como a maneira mais confiável de se manter atualizado. O motorista irá confirmar sua hora exata de chegada e fornecer atualizações ao vivo se você usar qualquer uma das plataformas. Por favor, certifique-se de que o seu telefone está ligado para permitir uma coordenação suave. Se você encontrar qualquer problema, você sempre pode chegar ao escritório ou motorista usando os detalhes de contato fornecidos. Pontos de encontro – Southampton Cruise Port O local de pick-up no Porto de Cruzeiros de Southampton depende do terminal onde o seu navio de cruzeiro desembarca. Após a chegada, o pessoal do porto direcionará todos os passageiros para a área de recolha designada. Seu motorista estará esperando neste momento e se aproximará de você diretamente quando você chegar. Se não puder localizar o seu motorista, fique no ponto de encontro e ligue para o número fornecido. Coordenação de tempo de recolha Como este é um serviço de transporte compartilhado, podemos ocasionalmente fazer pequenos ajustes no tempo de recolha inicialmente selecionado para coordenar várias Coleções e garantir uma rota eficiente para todos os passageiros. Se for necessário um ajuste, você será informado com pelo menos 24 horas de antecedência com o horário atualizado. Política de tempo de espera – Southampton Cruise Port Entendemos que os procedimentos de desembarque podem levar tempo, por isso nossa política permite a espera generosa: Tempo de espera grátis: 20 minutos após o tempo de recolha programado. Espera Prolongada: Se os passageiros não aparecerem dentro de 20 minutos, as taxas de espera prolongadas se aplicarão posteriormente. Os encargos são aplicados por slot de 15 minutos, a partir de £ 12,50. Essas taxas cobrem o estacionamento e o tempo do motorista. O pagamento pode ser feito em dinheiro para o motorista ou por cartão através de um link de pagamento seguro. Comunicação durante o atraso: Em caso de atrasos graves no desembarque ou na coleta de bagagem, avise imediatamente o seu motorista para evitar confusão. No-Show: Se, após 45 minutos após o aterrissagem, o passageiro não puder entrar em contato ou não aparecer no ponto de encontro, a reserva será classificada como no-show e o reembolso não será possível. Assistência de bagagem Seu motorista irá encontrá-lo no ponto designado, ajudar com sua bagagem e acompanhá-lo ao veículo. A assistência é fornecida para carregamento e descarregamento.
Avaliações dos viajantes
Informações importantes
- Bebês precisam sentar no colo de um adulto
- Aceita animais de serviço
- Opções de transporte público disponíveis perto
- Adequado para todos os níveis de condicionamento físico
- Por favor, verifique os detalhes fornecidos do seu motorista, você pode encontrá-los por e-mail, mensagem de texto ou Whatsapp.
- Por favor, certifique-se de que nos forneceu o endereço completo de entrega/colheita, incluindo o código postal.
Avaliações(22)
I highly recommend this company, They had excellent communication for pick up time, were on time, and had a very nice , clean vehicle. Instructions were very clear on times and where to meet.
Thank you so much for your kind review! We're delighted to hear that you enjoyed our service. We truly appreciate your recommendation and hope to welcome you again on your next visit.
Our pickup at the ship in Southampton went smoothly. He was on time and got us to London in plenty of time to enjoy our day. Only glitch was our hotel was on a street that couldn’t be accessed directly. He drove around for a while until he realized that. Once he did he got us as close as he could and helped carry our bags the rest of the way. We really appreciated that since my wife and are older and it would have been hard for us to carry them. He’s a good guy!
Thank you for your kind review! We're delighted to hear everything went smoothly and that your driver was able to help with your luggage when access to the hotel was restricted. We truly appreciate your feedback and hope to welcome you again in the future!
Our original driver had to be replaced last minute, but that was handled very efficiently. The new driver wasnt someone I would want to ride with again...he drove too fast in crowded areas, then he was going to make us get out and walk to find our hotel with all of our luggage because he couldnt figure out where the hotel was. I had to look it up on google maps and direct him.
I had arranged a personal car and driver to pick us (2 people) from South Hampton cruise terminal and take us directly to our hotel in London. Our driver, Natalia Cristina was great but she was also driving someone to Heathrow first, which delayed us but more than 1 hour. That was not the private ride we requested and it caused us some inconvenience for our plans of the afternoon.
Thank you for your review and for travelling with us. We are pleased to hear that Natalia provided a great service during your journey. We would like to clarify that the service you booked is our Southampton Port to Heathrow and London Shuttle Transfer, which is a shared transfer service, not a private transfer. This is clearly stated in the product description and itinerary before booking. As outlined in the service details, passengers travelling to Heathrow Airport and Central London may share the vehicle, and additional pick-ups or drop-offs can take place along the route. In your case, the Heathrow Airport drop-off was completed first. Heathrow is located directly on the route between Southampton and London and typically requires only a very small diversion. According to our records, there was no delay of over one hour caused by this stop, and the journey operated in line with the published itinerary. We understand that shared transfers may not be suitable for every traveller, particularly if a direct vehicle is preferred. For customers seeking a dedicated vehicle with no additional stops, we also offer private transfer options. Thank you again for your feedback, and we hope to have the opportunity to welcome you again in the future.
The amount of money my husband and I spent on this transfer we should not jave had to share it with other people. Because the vehicle had seats facing each other and the other passengers got all the seats facing forward, I had to sit backwards facing. This causes me to get carsick. I had to sit sideways all the way to London from Sputhampton. Plus no AC was on in the car. Driver was nice but didn't communicate with us to tell us if we were close or who would be dropped off first. That would help us to be prepared. Just so costly to have had to share the ride.
Thank you for taking the time to share your feedback. We are pleased to hear that you found the driver friendly and appreciate your comments regarding the journey experience. We would like to clarify that this service is advertised and sold as a shared shuttle transfer rather than a private transfer. The shared format allows us to offer a more affordable rate compared with a private vehicle, while still providing a door-to-door service between Southampton and London. We are sorry to hear that sitting in a rear-facing seat made you feel uncomfortable. For future journeys, passengers are always welcome to let the driver know if they require a forward-facing seat. The vehicle used for this service typically has additional forward-facing seats available, and we will always do our best to accommodate such requests whenever possible. Regarding the air conditioning, our records do not show that any concern was raised during the journey. Had we been made aware that the temperature was uncomfortable, the driver would have been happy to adjust the climate settings. We also appreciate your feedback regarding communication during the trip. Keeping passengers informed about the order of drop-offs and expected arrival times is a valuable suggestion, and we will share this feedback with our drivers to help improve the experience for future travellers. Thank you again for travelling with us and for sharing your thoughts. We are grateful for your feedback and hope to have the opportunity to welcome you again in the future.
She was early, friendly, exceptional communication throughout. Shopped off for a restroom break along the way, relieving any fear we might have had about the long trip. Amazing.
Thank you for your wonderful review. We are delighted to hear that you had such a positive experience with your driver. Providing excellent communication, a friendly service, and ensuring our passengers are comfortable throughout the journey are all very important to us. We are especially pleased that the comfort stop helped make the longer journey more enjoyable and stress-free. Thank you for choosing Trust Transfers. We truly appreciate your kind words and hope to welcome you again on a future journey.
Delightful ride from Southampton to London. On-time, clean car and great conversation made the trip enjoyable. Thank you George!
Thank you for sharing your experience with us. We are pleased to hear that your transfer from Southampton to London was comfortable and enjoyable. Providing punctual service, clean vehicles, and professional drivers is at the heart of what we do, and it is wonderful to know that George helped make your journey even more pleasant with his friendly conversation. We will be sure to pass your kind comments on to George. He will be delighted to know that his service was appreciated. Thank you for choosing Trust Transfers. We look forward to welcoming you again on a future journey.
Our Driver was waiting on us at disembarkation in Southampton. We communicated/texted and had calls regarding the time and location. Prior to meeting her and she had reached out the day before and introduced herself to us. She assisted us with our luggage and was very pleasant on the drive to London. We enjoyed Natalia.
We sincerely appreciate your kind feedback and are delighted to hear that you enjoyed your journey with Natalia. Providing a smooth and well-organised transfer experience is very important to us, so it is wonderful to know that the communication before your pickup, assistance with your luggage, and the overall journey met your expectations. Natalia will be pleased to hear your lovely comments. We are proud to have drivers who go the extra mile to ensure our guests feel comfortable and well looked after from start to finish. Thank you for choosing Trust Transfers.
Be very careful how you book. I booked a shuttle for up to 6 people They charged me about the same as a private even though there were 4 passengers. Also had to wait over 1 hour and 1/2 for them. Viator said they would only wait 20 minutes after their given pickup time. My driver waited 45 minutes.
Thank you for sharing your feedback. We are sorry to hear that the experience did not fully meet your expectations. We would like to clarify a few important details regarding this booking for future travellers. The service booked was a shared shuttle transfer, not a private transfer. In this case, there were a total of 3 passengers travelling from Southampton towards Heathrow Airport, with drop-offs at two Heathrow hotels located along the same route, so no significant detours or delays occurred during the journey itself. Your scheduled pick-up time was 09:00 AM. Our driver arrived early, around 08:00 AM, and because you were already ready, the journey began before the scheduled departure time. As this was a shared shuttle service, we also had to wait for the remaining passengers to complete cruise disembarkation and customs procedures before departure. We completely understand that waiting can be frustrating, however we could not leave confirmed passengers behind. Our responsibility is to ensure that all booked guests are safely collected and transported. We would also like to mention that our shuttle service is a door-to-door service. This means passengers are picked up directly from the cruise terminal, assisted with luggage, and dropped off directly at their final destination. There is no need to use trains, buses, stations, or additional transportation connections, which many travellers find far more convenient after a cruise. While we are sorry this experience did not fully match your expectations, we do appreciate your feedback and the opportunity to explain the situation. Many of our customers value the convenience, reliability, and professionalism of our shared shuttle services, especially during busy cruise disembarkation periods. We wish you all the best in your future travels.
George the driver was terrific. Although expensive the cost was worth it because of the exceptional service by George.
Thank you very much for your kind review. We are delighted to hear that you were happy with the service provided by George. We will be sure to pass your lovely comments on to him. Providing a professional, comfortable, and reliable experience is always our priority, and it is wonderful to know that George helped make your journey a great one. We truly appreciate your feedback and your trust in Trust Transfers. We hope to welcome you again on a future journey in London or the UK.
