Serviço expresso particular de limusines e carros em Nova York
Descrição
Nosso serviço de transporte é excepcional por vários motivos. Talvez o mais notável seja o profissionalismo incomparável e a vasta experiência de nossos motoristas, que são qualificados em fornecer serviços de primeira linha a clientes corporativos e individuais. Eles garantem que cada viagem seja luxuosa e perfeita, deixando nossos clientes mimados e satisfeitos. Além disso, nossa equipe de despacho se dedica a garantir que cada viagem corra bem. Eles estão sempre disponíveis para prestar assistência e utilizam nosso software avançado para monitorar nossos motoristas em tempo real, garantindo que nosso serviço seja sempre eficiente e confiável. Nosso serviço de transporte dá alta prioridade à conveniência e segurança do viajante. Os viajantes podem antecipar uma experiência de embarque sem complicações e uma viagem confortável até seu destino. Se você tiver alguma dúvida sobre uma reserva específica ou precisar de mais ajuda, não hesite em entrar em contato com nossa equipe de suporte ao cliente, que terá prazer em ajudá-lo.
Opções de passeio
Destaques
O que está incluído
Locais e horários de recolha
Recolha no hotel em frente ao hotel. Captação ponto a ponto. 1. Logotipo da empresa: Nossos veículos são marcados com o logotipo e a marca da nossa empresa, tornando-os facilmente visíveis. Isto torna mais simples para os viajantes identificarem nossos veículos à distância. 2. Sinalização: Se o local de coleta estiver lotado ou houver vários pontos de coleta, nosso motorista exibirá uma placa visível no Tablet com o nome do viajante ou o nome da empresa, facilitando aos viajantes a localização de sua viagem sem qualquer confusão.
Avaliações dos viajantes
Informações importantes
- Acessibilidade para cadeira de rodas
- Bebês e crianças pequenas podem andar em um carrinho
- Opções de transporte público disponíveis perto
- Assentos infantis disponíveis
- Opções de transporte com acessibilidade para cadeirantes
- Adequado para todos os níveis de condicionamento físico
Avaliações(176)
Excellent communication before arrival, and the driver was very friendly and helpful. Would definitely recommend their service.
Thank you for your 5-star review! We're delighted you appreciated our communication and friendly service. Thank you for your recommendation—we look forward to serving you again!
Good pick up under difficult circumstances
We're glad we could make your pickup go smoothly despite the circumstances. We hope to welcome you again soon!
On time Zoofar was an amazing driver he was kind and very helpful
Thank you for your kind review! We're glad Zoofar provided an on-time pickup and made your journey enjoyable with his kindness and helpfulness. We hope to serve you again soon!
After an absolutely horrendous travel day that was completely outside of my control, I honestly wasn’t sure how the start of my trip would go. My flight was significantly delayed, which affected my original arrival time, but I kept the team updated through WhatsApp. They were incredibly understanding, tracked my flight, and reassured me that someone would still be there to collect me. From the moment I arrived, everything was handled professionally and seamlessly. My driver was punctual, friendly, and made me feel welcome immediately. During the drive, he shared his perspective on New York, pointing out places of interest and giving me a genuine local insight that made the journey even more enjoyable. After such a stressful and bumpy flight, that peaceful, private ride into the city was exactly what I needed. It was the perfect start to my time in New York City and allowed me to take everything in without the stress of navigating public transport or waiting for a taxi. The professionalism, communication, patience, and genuine consideration shown by this company were exceptional. They turned what could have been a frustrating start to my trip into a relaxing and memorable experience. I would absolutely book with them again and highly recommend them to anyone visiting New York who wants a reliable, private, and stress-free transfer. Thank you for making the beginning of my trip such a positive and welcoming experience!
Thank you so much for your wonderful review! We're delighted we could make your arrival smooth after such a challenging travel day. Your kind words mean a lot to our team, and we truly appreciate your recommendation. We look forward to welcoming you back to New York!
Very courteous and professional drivers and staff. We used Express Limo as a corporate service to drive executives to and from the FIFA matches in NJ. Highly recommended company.
Thank you for your wonderful review! We're honored to have supported your executive transportation needs. We appreciate your recommendation and look forward to serving you again!
Seamless service and value for money. Will definitely reconsider in future trips
Thank you for your kind review! We're glad you enjoyed our service and value. We look forward to serving you again on your future trips!
I used this service several times without any hiccups, but over time the service drastically declined. They stopped arriving at the door on time and I had to wait up to 30 min for them to arrive. Then I traveled a couple of times with my dog, which led to them harassing me. I have always booked through Viator and no where during the booking process does it ask about pets. My first ride with my dog was no problem, the driver was great and we talked about dogs the whole time. During my next ride with him dispatch started harassing me, saying I had to pay the driver an additional $20 for my dog. I refused because If they’re going to list on Viator then they need to understand that I had no idea I had to alert them. Additionally, the previous ride with my dog went well and I wasn’t notified that they needed to be alerted next time, so why would I? The third ride with my dog was a disaster from the start, as the driver wasn’t able to help me with my bags. He said he was recovering from surgery, which I understand but why then is he taking people to the airport in a luxury service? He said he wasn’t allowed to have dogs in the car and I needed to zip him all the way in the carrier. Fine. At this point I decided to cancel all future trips with this service and just use Uber or Lyft. However, today dispatch began messaging me saying I’m supposed to alert them I have a dog so I can pay more than what’s on Viator. They said my previous rides all required extra cleaning because I had my dog, which is definitely not true, as he doesn’t shed. If they want to be alerted and someone books through Viator they need to capture that information somehow through Viator. It’s not my problem they don’t have the proper levers in place to capture accurate customer information.
We strongly dispute the claims made in this review, as they are false and misleading. We thoroughly explained the situation to the customer and provided Viator with clear evidence showing that her claims are incorrect. We also spoke directly with Viator and submitted all supporting documentation. The customer traveled with a dog that was not in a carrier, despite our pet policy. The dog shed extensively throughout the vehicle, which resulted in a **$50 cleaning charge** that we had to pay to our driver. Additionally, the customer booked an **Economy** service and did **not** pay any applicable pet fee. Despite this, we upgraded her and provided a luxury vehicle at no additional cost as a courtesy. At no point did we charge her for services she had already paid for, and all of our records support our position. The evidence has already been shared with Viator. it contains false allegations that unfairly damage our business and reputation. We take customer satisfaction seriously, but we cannot accept reviews that are based on inaccurate information and misrepresent the facts.
I used this service several times without any hiccups, but over time the service drastically declined. They stopped arriving at the door on time and I had to wait up to 30 min for them to arrive. Then I traveled a couple of times with my dog, which led to them harassing me. I have always booked through Viator and no where during the booking process does it ask about pets. My first ride with my dog was no problem, the driver was great and we talked about dogs the whole time. During my next ride with him dispatch started harassing me, saying I had to pay the driver an additional $20 for my dog. I refused because If they’re going to list on Viator then they need to understand that I had no idea I had to alert them. Additionally, the previous ride with my dog went well and I wasn’t notified that they needed to be alerted next time, so why would I? The third ride with my dog was a disaster from the start, as the driver wasn’t able to help me with my bags. He said he was recovering from surgery, which I understand but why then is he taking people to the airport in a luxury service? He said he wasn’t allowed to have dogs in the car and I needed to zip him all the way in the carrier. Fine. At this point I decided to cancel all future trips with this service and just use Uber or Lyft. However, today dispatch began messaging me saying I’m supposed to alert them I have a dog so I can pay more than what’s on Viator. They said my previous rides all required extra cleaning because I had my dog, which is definitely not true, as he doesn’t shed. If they want to be alerted and someone books through Viator they need to capture that information somehow through Viator. It’s not my problem they don’t have the proper levers in place to capture accurate customer information.
We strongly dispute the claims made in this review, as they are false and misleading. We thoroughly explained the situation to the customer and provided Viator with clear evidence showing that her claims are incorrect. We also spoke directly with Viator and submitted all supporting documentation. The customer traveled with a dog that was not in a carrier, despite our pet policy. The dog shed extensively throughout the vehicle, which resulted in a **$50 cleaning charge** that we had to pay to our driver. Additionally, the customer booked an **Economy** service and did **not** pay any applicable pet fee. Despite this, we upgraded her and provided a luxury vehicle at no additional cost as a courtesy. At no point did we charge her for services she had already paid for, and all of our records support our position. The evidence has already been shared with Viator. it contains false allegations that unfairly damage our business and reputation. We take customer satisfaction seriously, but we cannot accept reviews that are based on inaccurate information and misrepresent the facts.
This is by far one of the best car services to be around. I gifted this service to a relative and the staff is amazing. Highly recommend them.
Thank you for your kind words! We're honored by your recommendation and are delighted your relative had a great experience. We look forward to serving you again!
Customer service was horrible I paid for a round trip and they are not acknowledging or sending me car service for my departure. They charge way too much for a one way trip. I don’t waste your time or money
we'd like to clarify that we only provide the transportation services for the reservations we receive. We do not create bookings or process payments. For your reservation, we received and completed only the arrival transfer. We never received a departure booking, so we had no reservation to dispatch a driver. If you paid for a round trip, the issue should be addressed with the booking platform or agent that created your reservation, as they are responsible for the booking details and payment. We explained this during our phone conversation, but unfortunately we cannot provide a service that was never booked with us.
