Tour was cancelled last minute with no time to rebook something else. Disappointing and stressful as we were not notified until we couldn’t find the tour operator.
Hi there, We are incredibly sorry for the stress and disappointment caused by the last-minute cancellation of your Squamish tour. We completely understand how frustrating it must have been to have your post-cruise plans fall through right as you were looking for your tour guide. Unfortunately, we experienced a technical glitch with the third-party booking platform's system. Their calendar failed to recognize that this specific tour was already blocked off for the day, and it allowed your booking to process without notifying our system until the very last moment. As soon as we discovered the error, we did everything we could to try and find space to move you to one of our other tours so you could still enjoy your day. Sadly, because it was a busy cruise day, every single vehicle we had was already fully booked. We have ensured that a full refund was processed for your tickets. We know that a refund does not make up for the lost time and the disruption to your vacation, but we truly hope we might have the opportunity to welcome you back to Vancouver in the future to provide you with the seamless, wonderful tour you deserve. Sincerely, Reservations Team @ Landsea Tours
