Playa del Carmen Transporte Privado do Aeroporto de Cancún

Operator Jesus Ochoa is excellent. Arrive early, clean unit, friendly, nice. You've already served me before. The Booking process is easy. Excellent communication.

TERRIBLE!!! Pre-booked our pick up from the airport. When we found the representative on the ground we were told it would be about 10 minutes. After 45 minutes the rep. told us no driver was sent. After 50 minutes the rep. told us to take a cab because no driver was going to come. The company would not refund my money even though they never provided any service. FRAUD!!! I would give zero stars, but that isnt an option. Do not use this company.

Service not provided. Waited more than 2.5 hours at Cancun airport with no assistance. Support was unhelpful, and I had to pay for a taxi myself. They initially agreed to refund but then stopped responding completely. Very unreliable service. Avoid.

Mr Ochoa very attentive and friendly with us, it was a very pleasant transfer!

Arrived at the Cancun airport about 20 minutes late. Had arranged for private transportation from Cancun to Playa del Carmen. Sent numerous messages to the company to keep them informed of our arrival and time to get through baggage and customs. There was no information on where to go. We finally found a guy who was totally stressed out and dealing with several people. Told us the driver was running late and would be there in 20. Well 20 goes by, and then it’s gonna be another 20. You see how this is going. Asked to speak to a supervisor and was given a number to call where I spent another 10 on hold until I hung up. We gave up and spent more money on a cab. NEVER USE THIS COMPANY!!!

We were unable to get in contact with the local driver and contacted the corporate number however they were unable to get in contact with them either. We wound up having to secure other transportation to the airport on our day of departure. Fortunately we were issued a refund

We paid in advance. They didn't come looking for us at the airport!!! They didn't answer wasap or phone. We had to hire a private taxi and until now WE HAVE NOT BEEN REFUNDED.

I have to say that I was very disappointed with my last experience with Etransfers. First off, I paid for the service in which they monitor flight information, when we got our luggage there was no one to be found from the company. I then had to reach out to them via Whatsapp and wait almost 30 min for someone to arrive. When they arrived it was a very small vehicle, I had paid for (4) passengers and this was more the size for (2) people. The size of the vehicle was similar on the return trip from the hotel to the airport. When I've used them previously they had nice large vans for the private transportation option. I will not be using their service in the future.

They are unserious and do not give answer, very bad service, I have been asking for a refund for 3 months because the payment was made twice for a problem on the page, I have contacted them several times and nothing. The driver who took me from the Hyatt Playa del Carmen hotel to the airport a poorly educated. I want my money back, you can't keep my money. Rodrigo | Reservation No: G278205236

DO NOT BOOK THIS COMPANY! THEY WILL NOT SHOW UP. STRANDED MY FRIENDS AND DONT ANSWER THE PHONE This business didn’t show up on multiple occasions, leaving multiple members of my group stranded at the airport. They showed up an hour early of our confirmed pickup time the morning of our departure and then left. They do not answer the phone, do not confirm times, and are generally awful to deal with. Do yourself a favor and book a different company. If I could’ve given a negative rating, I would’ve.