Passeio de caiaque pela lagoa Nichupté em Cancún

This was an amazing experience! All of us were beginners in kayaking, and our tour guide was very patient with us throughout the whole experience. Everyone was extremely nice and they even gave us a little snack after we were done kayaking. We took the 5:30am tour and we loved it. Got to see the sunrise and some cool animals. Highly recommend (:

We had a wonderful trip with Wayac Tours in Cancun, visiting Nuchupte lagoon. Axel was a great guide. The kayaks were excellent and the location was a tranquil nature reserve out of sight of the built up hotel strip. I loved the bird life, Frigate birds, cormorants, herons and lots more.

An excellent activity on a guided paddle through the mangroves. Saw lots of fish, including six rays and good birdlife. The guide was knowledgeable and at no time sought to rush us through the excursion. Definitely the best trip of our visit to Cancun

Axel was a great guide. He could explain a lot about the environment, animals, etc. It is a physical experience, but you can't expect less when you go out into the wilderness with a kayak. You will also see many saltwater fish and birds which makes it very nice to experience.

Need insect repellant. Would be appropriate to wear swim wear as will get wet. Fantastic guide, very knowledgeable and friendly. Spoke good English. Relaxed and did not rush you around. Fantastic experience!!!!

This is a sad review to have to write, but Gaby at Wayak Tours stole $420 from us. This is not just a bad experience; it is a safety issue and it is a crime. We arrived on time, and had arranged with Gaby to store our luggage in a locker for $125 MXN. We decided this would be more affordable than what we’d originally planned, which was to drop our bags off at our airbnb and then go to the meeting point for kayaking. Gaby then offered to drive us to downtown Cancun after our kayak tour for another $250 MXN, which would be cheaper than an uber, so we said yes. Then she said we should store our bags in Axel’s car instead. We asked if it was safe and she assured us it was. Nonetheless, out of caution, I took a quick video and photo of Axel bringing my boyfriend’s suitcase to the car and of his license plate. My boyfriend needed to change his clothes and I was a little anxious about timing. At that point, Gaby asked if we were paying with cash or credit. Here’s where it got messy. I admit that in my mind at that moment, I may have had an early senior moment and mixed up the kayak tour, which I’d already paid $76 USD for on Trip Advisor, with a day-long tour to Chichen Itza we had planned for the next day, which was AWESOME and totally worth it, which was going to cost us $420 total in cash. Because I felt rushed and anxious, I told my boyfriend, “It’s $420.” He thought for a moment that I had just crazily booked a really overpriced kayak ride, but he rolled with it and he literally COUNTED OUT $420 USD TWICE in front of Axel and Gaby, who was watching, then handed it to Gaby, who took it and said nothing. We then had our kayak ride, which was fine, even though the photos are some of the worst photos I’ve ever seen. Then Axel drove us to downtown Cancun, with Gaby in the passenger seat. When we got to our airbnb, I asked Gaby about payment for the car ride, and she said not to worry about it, which was weird since she’d quoted us $250 MXN earlier. When we got inside and began to think of the next day, I suddenly realized my huge mistake. I started texting and calling Gaby on WhatsApp repeatedly and she was ignoring me. It was soon enough that they would have only driven 5-10 minutes away and could have turned back. I then noticed that she had gone back and DELETED WhatsApp messages (see attached message) that said the $125 was in MXN - and I now think this was in an effort to cover up stealing from us. There’s no way she thought we were giving them over a $300 tip in USD for a $76 tour. She finally answered and said I was confused and we’d only given her $20 USD for “a locker and a dry bag.” (See photo.) We had not used a locker since we put our stuff in Axel’s car (see photos) and we had not rented a dry bag because I had my own (pictured here.) Gaby had even commented that she liked it and had never seen a white dry bag before. I wrote back saying this was not true, and she may have been making a mistake herself (trying to still give her the opportunity to do the right thing.) I even said she could send $360 and consider the rest a tip. She ignored all my further messages. I then contacted Wayak, whose website is fake and doesn’t even exist, through Trip Advisor. They also insisted I had rented a locker (clearly not) and went so far as to say that if Axel offered us a ride and we accepted it, that was our choice - when Gaby was the one who said they offered a ride service for a fee. Then we contacted Trip Advisor, who escalated our investigation. They contacted the company and got back to me saying they could not secure a refund. I don’t want a refund. I want the $420 that was stolen. Trip Advisor will be refunding me the $76, they said. But that is not nearly enough to cover the theft by a company Trip Advisor is “advising.” They are responsible for the unethical behavior of the companies they vouch for. Gaby knows what she did and that’s why she started deleting WhatsApp messages and ignoring me. I don’t know if Axel knows, and I honestly hope he doesn’t, but if he does, he’s complicit, too. We will be contacting the Mexican police to file a report of theft, and if Wayak or Trip Advisor does not return our $420, we will be pursuing legal action against them.

I was my last day in Cancun and I just needed to fill the afternoon with some activity. I found this randomly and I'm glad that I did. Communications with Gabby was great! Alex is super friendly and fun. The trip lasted less that 3 hours. Yes my muscles 💪 are sore but I'm brain is happy and full of good memories!

This was worth every penny. What an incredible experience. If you can wake up early to watch the sunrise on the kayaks, I would highly recommend doing so! Our guide was Axel, he was wonderful! He was very funny, helpful, kind, and knowledgeable, and he was very easy to understand. We asked him for restaurant recommendations and he gave us a few incredible places! Axel also took many wonderful pictures for us with the waterproof camera he brought along. He told us many facts about the lagoon and showed us a few distinct places. There were termite nests, quicksand, and a really narrow place through the mangroves you had to use the branches to move. Axel also kept a great pace and is patient if you get tired. Also, Gaby helped us get set up with the kayaks and communicated very well with us. She answered every text quickly, and let us know the night before all the details for where to meet and she answered every question we had. It was amazing to wake up with the rest of the city and all of the animals that live in the lagoon. You’re super close to the hotel zone too so if you do the early morning kayak you can get to the beach by around 8 and get the best spot. This experience set us up for the rest of the day to have a great time, so we would definitely recommend. We brought mosquito repellent and that made the experience even better. Thank you again Axel and Gina!!!

I missed the tour because I arrived late, that was totally my fault. I asked if they could put me on for the one at 4pm instead, but they insisted on charging a reschedule fee of 25USD (which is over 60% of the original ticket price). Even though I could have paid it, I found it to be somewhat insulting to charge such a high rescheduling fee (it was an honest mistake which I took full responsibility for). So, for my own self respect, I decided not to go. Sorry I cannot give insight into the actual tour itself.

Fantastic time on the Kayak in the mangroves. I went with my sister and we both really enjoyed this experience. I especially liked seeing the unique herons and other aquatic wildlife. Axl was an excellent guide and was engaging.