London Tootbus Hop-on Hop-off (Cruzeiro opcional Thames)

Purchased tickets from vendor at pick up point in the late evening, was told if purchased now you can take the last boat ride and it won’t count against ticket that was to be used next day and good for 24 hours, ten minutes later at the boat tour the trip was not taken on passengers. Was told if you would like I will put you on the Blue bus route now at no charge and you can use the ticket for the red route next day, along with hop on hop off for the boat round trip cruise. Went on Blue route that first night and driver made us exit bus no where close to starting point saying he was done for the night and had to return to the yard. Next day we used tickets on the Red Route and after taking the tour decided to take the river cruise for a round trip to see the city from the water, well the boat went as far as The Tower of London where once again everyone was made to get off even though it was couple hours before service was scheduled to end for the day. Never could speak with anyone on the street other then the ticket hustlers who could not help in anyway other then to tell us to email the company and we did just that and still waiting on a reply. Not sure if the other honor hop off companies are any better but they can’t be much worse, promise a lot of service and deliver on very few. Not worth the price of admission in my opinion. The guide on the short boat ride begging for tips was pathetic.

We didn't have a good experience with toot bus (the original bus). Granted we were a large group but it took ok several attempts to get on the first bus. One bus had enough room but the driver refused entry. Even another employee said that driver was rude and was going to report him. Later on we waited for over 45 minutes for a bus to arrive at a stop. The bus never came despite seeing several buses from other companies pass by. We ended up having to walk several kms back to our hostel almost missing our dinner. We didn't see another toot bus on the walk back and this was hours before the noted end of operation time

I bought a multi day pass. Monday we did the Red route and it was good. Tuesday we did the Blue route and it was a disaster before we even stopped foot onto the bus. We waited at stop 21 for nearly 30min before a bus finally came, we stepped forward along with another group that was also waiting. The blue route bus driver slowed down but did not stop and kept going. We then had to wait another 30min for another bus to come, which by this time the other group had given up and left. After getting off at Harrods and doing our own thing we returned back to the stop just before 2pm. We waited and waited and found a lovley worker (whom i felt so sorry for as she had copped it from a few people regarding the wait) she told us the bus was 10min away and showed us the tracking. 20min later and the bus finally arrived, so we ended us waiting for basically an 1hr before the bus FINALLY arrived!!! It clearly shows that they prioritise the red route being there most popular to make sure they are running but clearly the blue bus route and most likely the others, the operations team and management couldn't care less, because they would ensure there is enough buses to meet the advised bus running times of 15-20min (as stated on their website). Will never be using this company again.

Thanks to redouane for the good Custer service we was very happy with the tour , enjoyed it with my family, Many thanks .

Very disappointing experience. I would not recommend this tour. The buses were extremely hot, making the ride very uncomfortable. It’s hard to understand why a sightseeing bus operating during the London summer doesn’t have proper air conditioning. We had three different drivers, and unfortunately all of them were rude and unfriendly, which made the experience even worse. On top of that, the tour itself isn’t worth it. London’s traffic is so heavy that the bus spends most of the time stuck in congestion, turning the ride into a slow and unpleasant experience.

After food boat ride and bus to Hyde Park, we waited 30 mins while 2 buses showed up but were out of service. We had to Uber. This service is completely unreliable.

The staff on the buses were very friendly and helpful, and the route included some great stops around the city. Unfortunately, the overall experience was frustrating. The buses seemed to stop every few minutes at another station, which made getting around much slower than expected. We also purchased a one-day Hop-On Hop-Off bus and boat pass. When we arrived in Greenwich, we were told we were not allowed to board the return boat and that we shouldn’t have been allowed to travel there in the first place. There was nothing in the booking information or on the ticket that mentioned this restriction. We weren’t the only ones affected as many passengers were left stranded and equally confused. Another issue was that the map and signs showed the bus pickup location on one side of the street, but the buses actually picked up on the opposite side. There is also no app or live tracking, so you can end up waiting 30 minutes or more without knowing when the next bus will arrive. If you have a question or need assistance, there isn’t an easy way to contact anyone. Based on our experience, I would recommend booking with Big Bus instead. They have a live tracking app, and there were always staff members at the stops to answer questions and help passengers.

No air conditioning on any of the buses when it was 37°c. Had to take a detour due to traffic jam. Ive used tour buses to see cities all over the world and this was really poor due to a lack of air conditioning, which made it unbearable.

It's easy and the buses come pretty frequently. Just a precautionary note, there are several bus companies that do the same thing, so be sure to look for the HopOnHopOff logo on the side of the bus.

Overall the Tootbus experience was very good and value for money. The routes covered all the areas as promised. Drivers and staff are stops were extremely helpful and polite. We achieved many things using our 72 hour pass and the river cruise was a highlight. Regrettably my wife finished with a badly bruised arm when the doors closed unexpectedly as she was boarding.