Liverpool: Beats Tours

I booked this activity several months ago for my daughter's 30th birthday with her friends for July 11, and I was just informed without any explanation that it was canceled! Now I can no longer find this activity with a guide who speaks French!!!

This provider is a fake. The tour was canceled without any reasons given. We then booked another time and received a confirmation. The pickup location was supposed to be the Hard Day's Night Hotel. There was indeed a colorful taxi in the style of a Rolls Royce. Unfortunately, it was not our tour. There we learned that the Rolls Royce is no longer in service. We wanted to take a taxi to the specified address. The postal code does not match the street. The provided phone number does not work. The money is probably gone. Just don't book it.

Company failed to show (May 26). After waiting for 20 minutes past our tour time, we called the number listed in our confirmation and was told by another company that answered the phone and shared an office with them that they are NOT operating! They took our money, have not refunded us, and never notified us they were canceling!! DO NOT BOOK! Viator should not allow this tour to he sold.

Tour cancelled but sent no notification. Left me and my wife standing out at the meeting spot at 10 am. Extremely angry over this, now, my last day in Liverpool and didnt get to do the one thing I came here for. no text, no email, no nothing. VERY unprofessional and ruined a trip for me.

I booked this on 29/12/25 for 26th May 2026 we were going with 2 American cruise friends who were on a round Britain cruise docking in Liverpool on 26th. Today 19th May I got an E Mail saying the booking was cancelled by the tour operator no reason explanation or apology given

They were a no-show. We Uber to the pick up point and no one showed up, we called and found out our trip had been canceled. However, no one notified us in fact victor sent us tickets via the app that morning. We were promised a refund but have not seen that yet. We were informed that the vehicle broke down two weeks prior before we even left the United States, but no one notified us. We were stranded and left to fend for ourselves and will not get our Uber money back either.

It sucks. It didn't happen, because of??? I would get an email to get my money back. Still haven't received anything. And I do want to get my money back

NOT RELIABLE. DO NOT BOOK. We booked and paid ahead of our cruise ship visiting Liverpool, but late night before the scheduled day, they sent a note cancelling us. I saw the note in the morning. No reason given, no apology, just cancelled. We did not have time to arrange anything else, so we went to the Beatles Museum ourselves.

Waited at meeting point for 20min and they didn’t show up.. Thanks a lot! Hopefully it will not happen to anyone else.

I saw what I came to see and a whole lot more! It is fun to ride in the Rolls in a small group. Jimmy is full of knowledge and has great stories. I'm so glad I did this tour! Thanks, Jimmy!