Frankly disappointing experience. The guide's explanations are way too long and we spend a good part of the day waiting, moving in a group like a herd. This takes a lot away from the pleasure of visiting Hagia Sophia and Topkapi Palace. The worst was the cistern: meeting time announced at 4:30 PM, but we only arrived on site around 4:50 PM, to discover that we still had to wait in line for about an hour. We finally gave up and didn't even visit it. For a combined ticket supposed to facilitate visits, I do not find that the organization provides any real added value. I would clearly do these visits separately again.
Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to hear that the organization of the tour did not meet your expectations. Regarding the Basilica Cistern, we understand your frustration about the waiting time. Please note that, although the Istanbul Tourist Pass® provides guided access and helps organize the visit, entrance procedures and security or visitor queues at attractions can still occur and are unfortunately beyond our direct control. We also appreciate your feedback regarding the duration of the guide’s explanations and the overall pace of the tour. We will certainly share your comments with our team as we continuously work to improve the experience for our guests. If there is anything we can assist you with, we would be happy to look into the matter in more detail. Please feel free to contact us at support@istanbultouristpass.com and provide any relevant details regarding your experience. We would be glad to review the situation carefully and better understand what happened during your visit. Thank you again for taking the time to share your experience. Your feedback is valuable to us. Best regards, Istanbul Tourist Pass® – The most extensive all-in-one digital city pass, offering access to 120+ attractions, guided tours, skip-the-line entries, and unforgettable experiences across Istanbul.
