I Love Rome: Hop on Hop off Tour de ônibus aberto

Dear customer, thank you for your review. We are pleased to hear that you had a good experience visiting Rome and found our open-top bus a good way to explore the city, especially during the hot weather. We are sorry that you found the bus not as clean as expected. Our buses are thoroughly cleaned every morning and evening. However, as our service operates continuously throughout the day, with passengers constantly boarding and leaving at every stop, it can unfortunately be difficult to maintain the same level of cleanliness at all times. Unfortunately, passengers also sometimes leave rubbish behind, despite the signs on board asking everyone to help keep the bus clean. We hope to welcome you again on board in the future for an even more enjoyable experience. I Love Rome Hop On Hop Off City Tour

Dear Customer, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. We would like to clarify that the location of our stops is determined by the regulations established by the Municipality of Rome. Due to traffic restrictions, pedestrian areas, and limitations on vehicle access around some of the main monuments, it is not always possible for buses to stop directly in front of each attraction. The walking distances from our stops are indicated in our information materials, so passengers can plan their visit accordingly. We always recommend checking the stop locations and distances before starting the tour in order to choose the itinerary that best suits individual needs. Kind regards, I Love Rome Hop On Hop Off City Tour

Dear Guest, We are pleased to know that you enjoyed your overall experience and that our route allowed you to visit Rome's main attractions. Regarding the Colosseum stop, unfortunately it was removed by the municipal authorities without prior notice and without any possibility for us to intervene. This decision has had a significant operational impact on our service, and we regret the inconvenience it has caused. We also appreciate your comments about the distance to the nearest stop and the ticket price. Your feedback is valuable and helps us continue improving our service. We hope to welcome you on board again during your next visit to Rome. Kind regards, I Love Rome Hop On Hop Off City Tour

Dear Guest, Thank you for your feedback. We understand your disappointment; however, our policy regarding luggage is clearly in place for safety and comfort reasons. Our buses are designed to transport passengers, not to serve as luggage storage. The available space must remain accessible for all passengers, including those travelling with strollers and wheelchair users, who must always be given priority. If every passenger were to bring large suitcases on board, there would simply not be enough room to ensure a safe and comfortable journey for everyone. Kind regards, I Love Rome Hop On Hop Off City Tour

Dear Customer, We are sorry that the route did not fully meet your expectations. Please note that all Hop On Hop Off companies operating in Rome are subject to the same traffic regulations and municipal restrictions, and therefore follow very similar routes and stop locations.The majority of Rome's main attractions are either very close to our stops or the buses pass nearby, and in most cases the walking distance is no more than about four minutes. However, during the summer heat these short walks can understandably feel longer than they actually are. It is also important to remember that Rome has many pedestrian areas and traffic restrictions designed to protect its historic centre, which inevitably limit how close any sightseeing bus can get to certain monuments. Kind regards, I Love Rome Hop On Hop Off City Tour

Estimado cliente, Lamentamos que la experiencia no haya cumplido sus expectativas. La parada del Coliseo formaba parte de nuestro recorrido hasta hace poco tiempo, pero fue eliminada de manera repentina por las autoridades municipales, sin previo aviso y sin ninguna posibilidad de intervención por parte de nuestra empresa. Esta decisión ha tenido un impacto muy importante en nuestra operación, pero lamentablemente no depende de nuestra voluntad. Además, la información sobre esta modificación se encuentra publicada en todos nuestros autobuses, en nuestra aplicación, en las plataformas de venta y en nuestras folletos informativos, precisamente para mantener a los clientes actualizados sobre este cambio inesperado. En cuanto a la limpieza, los autobuses se limpian por la mañana y por la noche, y nuestro personal sigue controlando su estado durante el día. Sin embargo, a última hora de la tarde, después del continuo subir y bajar de cientos de pasajeros, es normal que el autobús no se encuentre en las mismas condiciones que al inicio del servicio, aunque hacemos todo lo posible para mantenerlo limpio. Respecto a los auriculares, si algunos puertos de audio no funcionaban correctamente, nuestros asistentes en tierra están siempre disponibles para ayudar a los pasajeros y proporcionar asistencia inmediata. Saludos cordiales, I Love Rome Hop On Hop Off City Tour