I was disappointed that despite booing this Tour, I received last minute notice that it had been cancelled due to rain. They did not mention this possibility when I booked it. If they had I would have checked the weather before, and booked something else. As it happened, this left a hole in my schedule that I could not5 fill at the last minute.
Dear customer, we are very sorry to hear about your disappointment and we totally understand it but we are responsible for the safety of our customers. If the streets are too wet we can't operate the tour because it's too dangerous with our little cars. And sometimes in germany the weather is changing very quickly unfortunately. We are feeling very sorry about the situation but we couldn't do anything...sorry again. But this information you can find on the Tripadvisor page under Cancellation policy. Please see below: Policy type: Standard To receive a full refund, travelers may cancel up to 24 hours before the experience start date in the local timezone. No refunds will be given after that time period. Other post-booking policies You may reserve the right to cancel a customer's booking for a full refund in case of: Bad weather
