Grande ônibus Madrid Hop on Hop off Tour
Descrição
Descubra a excitante e vibrante cidade de Madrid a bordo de um passeio de ônibus turístico Hop on Hop off. A partir da ponte superior de um ônibus de dois andares, experimente vistas de 360 graus inigualáveis dos pontos turísticos mais icônicos da cidade, incluindo o Palácio Real, a Biblioteca Nacional, a Puerta de Alcalá e o Palácio Cybele. Aproveite a rica história e cultura de Madrid enquanto explora pontos turísticos e atrações imperdíveis, como os museus do Prado, Reina Sofia e Thyssen-Bornemisza, os Jardins Botânicos Reais, a Estação Atocha, o Edifício Metropolis e a Catedral de Almudena. 3 rotas - Conduza a Rota Histórica (Rota Púrpura) através das partes históricas da cidade, a Rota Moderna (Rota Azul) até o icônico Estádio Santiago Bernabéu, e a Rota Real (Rota Laranja) irá levá-lo a Las Ventas Bullring.
Opções de passeio
Itinerário
Uma vista panorâmica da Plaza Mayor, Madrid
Uma vista panorâmica da Puerta de Alcala, Madrid
Uma vista panorâmica da Plaza de Cibeles, Madrid
Uma vista panorâmica do Palácio Real de Madrid
Uma vista panorâmica do Templo de Debod
Uma vista panorâmica da Plaza Colon, Madrid
Uma vista panorâmica da Plaza de Espana, Madrid
Uma vista panorâmica de Fuente de Neptuno, Madrid
Uma vista panorâmica do Museu Nacional do Prado, Madrid
Uma vista panorâmica do Real Jardín Botánico, Madrid
Uma vista panorâmica da Estação de Atocha
Uma vista panorâmica do Museu Reina Sofia em Madrid
Uma vista panorâmica do bairro de Lavapies, Madrid
Uma vista panorâmica da Biblioteca Nacional de Espana, Madrid
Uma vista panorâmica da Gran Via, Madrid
Uma vista panorâmica do bairro de Chueca, Madrid
Uma vista panorâmica do bairro de Malasaña, Madrid
Uma vista panorâmica da Fonte de Cibeles, Madrid
Uma vista panorâmica do Paseo del Prado, Madrid
Uma vista panorâmica da Basílica de San Francisco el Grande, Madrid
Uma vista panorâmica da Catedral de Almudena, Madrid
Uma vista panorâmica do Parque del Retiro, Madrid
Uma vista panorâmica da Praça de Touros de Las Ventas, Madrid
Uma vista panorâmica do bairro de Serrano, Madrid
Uma vista panorâmica do Museu de Thyssen-Bornemisza, Madrid
Destaques
O que está incluído
Avaliações dos viajantes
Informações importantes
- Bebês e crianças pequenas podem andar em um carrinho
- Aceita animais de serviço
- Opções de transporte público disponíveis perto
- Adequado para todos os níveis de condicionamento físico
Avaliações(322)
We purchased a ticket online after the tour operator’s website. First bus was scheduled for 9:30. When we arrived, we learned the first bus was at 10:00. Bus was advertised as running until 7:00 pm. Due to a city parade, last bus was 2:00 pm. There was no warning of this on the website, and no refund was offered. We were offered a future ticket, but were only in town for a day. Nice people. Very poor communication and lack of service after the sale. Would not recommend this company.
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to arrive expecting a 9:30 departure, only to discover a later start time. We also recognize how disappointing it would be to learn that service hours had been significantly affected by a city parade, particularly when you had planned your day around the published schedule. Clear and timely communication regarding service changes is essential, and we regret that you were not made aware of these disruptions before your visit. We understand that when customers have limited time in a destination, unexpected schedule changes can have a significant impact on their plans. While we appreciate your kind comments about our team members, we are sorry that the overall experience left you feeling dissatisfied. Your feedback regarding communication and service information will be shared with our operations and customer experience teams so that we can improve how route changes and event-related disruptions are communicated in the future. Thank you again for bringing this to our attention. Flavius@BigBusTours
Bus stops are impossible to locate. I had bought a 2 day pass and were only able to finally find on the second day. There is no street signage and the maps on our phones were not accuate.
Hi, Barbara! Thank you for taking the time to share your feedback. We're very sorry to hear that you had difficulty locating our bus stops and that this affected your ability to make the most of your two-day ticket. We understand how frustrating this must have been. We're also sorry that you found the stop information and maps on your phone to be inaccurate. Your comments are greatly appreciated and will be shared with the relevant team as we continue working to improve our signage and the information available to our customers. Thank you again for bringing this to our attention. We hope we'll have the opportunity to provide you with a much better experience on a future visit. Andreea@BigBusTours
Essential for a general discovery of the city. The open top of the bus allows you to admire the magnificent facades and monuments of Madrid. The audio guide commentary with a choice of language allows you to identify them. For those who fear the sun, part of the roof is closed. It is a very good way to identify the neighborhoods of Madrid to plan a more in-depth walking tour. I really recommend it.
Informative, organized, clean. The purple line is more historic, however we found a way too many trees to see structures. The yellow line, was more enjoyable however the person given the earphones locked customer serviceabilities. If you were to compare this to Barcelona customer service, Barcelona wins. Although the person given the actual ticket initially was from Venezuela and he seems very polite polite including informative
Hi, Ernest! Thank you for taking the time to share your detailed feedback. We're delighted to hear that you found the tour informative, well organized, and that you appreciated the cleanliness of our buses. We're also pleased to know that our team member who welcomed you was polite, informative, and made a positive first impression. We're sorry to hear that the Purple Route did not offer the views you were hoping for and that your experience with one of our team members when collecting the earphones did not meet your expectations. We appreciate you sharing these comments and will ensure your feedback is passed on to the relevant local team for review. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you on board again and provide you with an even better experience in the future. Andreea@BigBusTours!
TOO HOT! Your busses are in desperate need of air conditioning or more windows to open- I can’t I understand why your buses don’t have windows that can open not every person wants to sit up top. Our Guid on the bus did not offer maps or headphones we had to ask, should be a standard for them to offer as you board the bus.
Hello. Thank you for your honest feedback. We are very sorry to hear that your trip has been disrupted by the extreme heat and bus comfort. We will ensure ACs will be present in more and more buses as soon as possible. We hope to see you again back on our trips. Razvan@BigBusTours
This company should check their coopeators and their workers and policies. The woman who sold us ticketa at Porta del Sol place going to San Gines olace, lied straight to us about the time saying there is a tour in the evening and there was none. We bought the tickets shortly before 8, told us the stop is 5 10 minutes away. We looked, waited and since we didn' t have time to go tomorrow due to our plane could not ask for refund. All in all be careful where you get the tickets and I do not know about the comoany but if you work with people like this, who operate dishonestly...maybe you will have your numbers but you will not ger cecommendation from me and YES, I do work in turism, everybody says haf truths, but this is just scam. Madrid, by the way is both amazing and dissapointing in many ways...long story
Had the most amazing tour with "Fran" on the "red route" the "historical" tour. He was so infectious and the most amazing tour guide. An absolutely fabulous experience. We boarded the bus around 13.30 on Sat. 20 June last. I could not praise Fran enough. He literally made the tour. We finished the tour at the last stop and then took a break and boarded the bus for the "Yellow route" around 3.30. Unfortunately it was not a "live guided tour". We were given headphones - which did not work for the entire trip, so we might as well have been on a public bus for the entire tour. I did mention it to the young lady who was guiding the tour as we departed on Gran Via but she literally brushed me off and did not take account of the fact that we were very unsatisfied with the tour - extremely rude on her part. We did have the benefit of the 24-hour ticket but were so unimpressed by the "yellow route" that we were not willing to risk our valuable holiday time doing the "blue route" because of our experience on the "yellow route". A lot of money to spend for literally "ONE" trip! Very disappointed with Big Bus Madrid Hop on Hop off Tour. We have to say though that Fran on the "red route" was just amazing and he is a credit to your staff. We could not recommend him highly enough - he was brilliant and thank you so much to Fran - but the rest of the tour I would not recommend - purely because we were dismissed so offhandedly by the staff member on the yellow route - she could really do with some customer service training. Not acceptable to be dismissed in such a way by a staff member. I hope I will hear back from you with a response!
Thank you for taking the time to share such a detailed and thoughtful review. We’re absolutely delighted to hear about your experience with Fran on the Red Route. It’s wonderful to know that his energy, knowledge, and enthusiasm made such a strong impression and truly elevated your tour. We will be sure to pass along your kind words to him, as he will be thrilled to hear that he made your experience so memorable. At the same time, we are very sorry to hear about the issues you encountered on the Yellow Route. We understand how disappointing it must have been after such a positive start to your day. The problems you described with the headphones not working, combined with the way your concerns were handled, are not acceptable. Clear audio and attentive, respectful customer service are essential parts of the experience, and we regret that this was not delivered. We are particularly concerned by your comments regarding the staff member’s response to your feedback. Being dismissed in such a manner falls below our standards of customer care, and your comments will be shared with our local team so that this can be addressed and improved through additional training and oversight. We also understand how this experience affected your decision not to continue with the Blue Route. This is certainly not the outcome we want for our guests, especially when they have chosen to spend their time exploring with us. Your feedback is incredibly valuable as it highlights both what we are doing well and where we must improve. Thank you again for your honesty and for recognizing Fran’s excellent work. Flavius@BigBusTours
It was VERY hot to enjoy, no air con felt very rushed as they passed by everywhere.. we really struggled. Also the bus stops had no signage etc
Hi, there! Thanks for reaching out, and I am so sorry to hear that the intense heat and lack of signage at the stops made your experience so stressful and rushed. We want all of our guests to have a comfortable and smooth tour, so we take your feedback about the heat and stop visibility very seriously to help us improve. We would really love to look into this for you and make things right. Could you please send us an email with your booking details or ticket number? Alina@BigBusTours
Where to start. Well it would be good to start at all. At the stop an hour and more and more people joining with no bus in sight. Meanwhile Citytours are flying by every few minutes. I am sorry we didn’t purchase their ticket, please don’t make the mistake we did.
Hi, thank you for sharing your experience with us.We’re really sorry about the long waiting time. We understand how disappointing and frustrating that situation must have felt. Your feedback is very important to us, and we’d be happy to look into this further.If you’d like, you can reach our team directly through this contact form: https://www.bigbustours.com/en/madrid/contact-us.
Bus a pretty punctual every 30 mins. Very friendly and helpful guides. The stops are in great areas to hop on and off giving you enough time to walk around and take some pictures.
Hi Nilda! We're thrilled to hear that you had a great time on your Madrid tour, thanks to our punctual schedule, friendly staff, and hop-on-hop-off service! We truly appreciate your feedback and can't wait to welcome you back for your next adventure! Alexandra I. @ Big Bus Tours
