Tour Privado em Gibraltar

Thank you so much for your kind words! 😊 We’re delighted you enjoyed the experience. It was a pleasure having you with us, and we hope to see you again in Spain!

We are glad to hear that, despite the unexpected circumstances, you had a good tour and were able to see everything you wanted to see. We would, however, like to clarify what happened, as we believe the circumstances are important. Your private tour had to be reorganized because your originally assigned guide unexpectedly fell ill. At the same time, your ship was arriving in port with thousands of passengers, which created an exceptionally high demand for guides and made it impossible to simply replace the guide or place you in another private tour at the last minute. We understand that you had booked a private tour, but rather than cancelling your tour altogether, we did everything we could to find an alternative solution that would allow you to have the excursion and visit everything you wanted to see. The fact that we were unable to provide another private guide was not because we did not make the effort to do so, but because, under those exceptional circumstances, there simply was no other guide available to accommodate your booking. Once you requested a refund, we processed it promptly and in full accordance with your request. Thanks for appreciating how quickly we handled this. We always strive to provide exactly the experience our customers have booked, but on this occasion we were faced with an unexpected illness combined with an exceptionally high number of visitors arriving at the port. In that situation, our priority was to find a solution rather than simply cancel your excursion, and we believe it is important that future readers have the full context when considering this review.

Thank you very much for your review! We are very happy that you enjoyed the tour and the professionalism and knowledge of our guides. We hope to see you again soon on one of our tours around Spain!

Thank you very much for your review! We are very happy that you enjoyed the tour and the professionalism and knowledge of our guides. We hope to see you again soon on one of our tours around Spain!

Dear Traveller Thank you for taking the time to share your feedback. We're sorry to hear that the tour didn't meet your expectations. We completely understand that different accents can sometimes make communication more challenging. That said, we'd like to clarify that your guide, José Luis, is a native English speaker. We appreciate that his accent may have been different from what you're used to, and we're sorry if this affected your experience. We were also genuinely surprised by your comments, as José Luis has been guiding in Gibraltar for many years and has received dozens of excellent reviews praising his knowledge, professionalism, and friendly approach. We respect that every guest's experience is different, but we felt it was important to provide that context for future readers. Regarding the free time during the tour, we're sorry if the meeting instructions were not as clear as they should have been. We'll make sure to reinforce this with our guides so guests always know exactly what to expect. Thank you again for your feedback, and we wish you all the best in your future travels.

Hello, Neil. We’d like to clarify your comment for future travelers, because your comment feels somewhat unfair. Yesterday was the day of your tour, and coincidentally, there was a widespread power outage in the Gibraltar Nature Park. This is, of course and understandably, completely beyond our control and responsibility. Since the caves are carved into the rock and rely entirely on artificial lighting for the tour, the visit could not take place. However, our guide did his best to extend the tour beyond the usual duration at no extra cost and also took you to places that are not normally seen, to make up for the inability to enter the cave—which is something that is entirely beyond our control. We're glad you still found the visit interesting.

Thank you so much for your wonderful review! We are truly delighted to hear that you enjoyed your Gibraltar private tour with José Luis. His deep local knowledge and personal connection to “The Rock” make him a very special guide, and we are glad this came through in your experience. We really appreciate your recommendation and kind words, and we hope to welcome you again on another tour in the future!

Thank you so much for your detailed and enthusiastic review! We are delighted to hear that you had such a memorable day in Gibraltar and that you enjoyed all the highlights of the tour! It’s wonderful to know that your guide was able to keep the experience fun, informative, and well-paced, while also sharing useful tips about how to safely interact with the monkeys and make the most of your visit. We truly appreciate your kind recommendation and hope to welcome you again for another adventure in the future.

Thank you very much for your kind review! We’re really pleased to hear that, despite the short time in port, you were able to make the most of your visit to Gibraltar. It’s great that José Luis helped everything run smoothly and gave you a good overview of the highlights along the way. We really appreciate you taking the time to share your experience!

Thank you so much for your thoughtful review! We’re delighted to hear that Tony made your visit to Gibraltar both enjoyable and comfortable. His attentiveness and consideration truly make a difference, especially when navigating more challenging areas. We’re glad you were able to fully enjoy highlights like the famous Barbary macaque and the impressive St. Michael's Cave—not to mention those spectacular views! We hope to welcome you again for another memorable experience.