Excursão privada de um dia ao Lago de Como e Bellagio com um local

Dear Amanda, thank you for sharing your feedback about the Lake Como tour. We are sorry to read about your disappointment and, at the same time, we would like to clarify a few points. The tour you booked included the train tickets from Milan to Varenna, but not the ferry tickets, which are always to be paid directly by the guests if they decide to travel by boat. In this case, it was your choice to take the ferry, so the guide purchased tickets for all three of you (2 guests + himself), for a total of €40. It is also worth mentioning that the tour was scheduled for about 8 hours, but due to the unexpected collapse of the train line and the additional time spent for shopping in Bellagio, the guide ended up assisting you for over 12 hours — without asking for any extra fee. He did his best to manage a very difficult situation, arranging alternative solutions and ensuring you could return safely to Milan. We fully understand the frustration caused by such a challenging day, but we want to assure you that our guides would never “rip off” our guests for a few extra euros. On the contrary, they are committed to offering care, flexibility and professionalism in every circumstance. Warm regards, FollowMi Around Team