Excursão pelos Sete Faróis de Portland

Hi Ronald, Thank you for your feedback, and I’m truly sorry your experience didn’t meet expectations. I’d like to offer some clarification regarding the situation. The tour was unfortunately canceled due to a family emergency involving our captain, which was entirely out of our control. In the email we sent, which you confirmed reading, we clearly offered you the same tour either the following day or on Saturday. We were more than happy to accommodate a reschedule. You mentioned receiving a confirmation only three hours before the trip. However, our reminder emails are sent 24 hours in advance, so it’s unclear what that message may have been. We’re happy to look into that further if needed. Importantly, we did not receive a response from you regarding whether you preferred to reschedule or receive a refund. Without that confirmation, we did not process anything on our end, as we were waiting to hear from you. As for the refund process, please note that TripAdvisor handles the payment—we do not receive any funds until the tour is completed. We are responsible for initiating the refund, but from there it is entirely in TripAdvisor's hands. If you had responded to our email, we would have gladly directed you to them for follow-up or to request a refund from them. We completely understand your disappointment and truly regret the inconvenience. However, we do feel this situation—and the resulting review—does not accurately reflect our team’s level of communication, professionalism, or the service we strive to provide. Of the five parties scheduled for the same tour, four were able to reschedule or be refunded successfully, and we were more than willing to do the same for you. Again, we apologize for the cancellation, but safety and unforeseen circumstances are part of operating on the water, and we do our best to communicate quickly, clearly, and fairly when these situations arise.

Thank you so much for the kind review! We’re glad you had a fun and comfortable experience—and we really appreciate you noting our pre-trip communication. Dressing for cooler temperatures on the water can make all the difference, and we’re happy it helped you enjoy the ride. The saddle-style seats are definitely a unique feature, designed for stability and comfort on high-speed adventures, and it's great to hear they worked well for you! Thanks again for joining us—we’d love to welcome you back for another adventure soon! ⚓💨🌊

Thank you so much for the awesome review! We’re thrilled you had a fun and memorable zodiac ride with Captain Chris and Neil—two of the best out there! Cruising past those beautiful lighthouses on a gorgeous day is hard to beat, and we’re so glad you were part of it. We appreciate you joining us and hope to see you back for another adventure soon! ⚓☀️🗺️

Thank you so much for the incredible review! We’re honored to hear this was a Top 5 excursion for you—that means the world to us! Seeing whales, sharks, and porpoises all in one trip is nothing short of amazing, and Captain Chris and Neal will be thrilled to know they helped make your experience unforgettable. 🐋🦈🐬 There’s truly nothing like witnessing whales up close, and we’re so glad we got to share that moment with you. We’d love to have you back anytime for another adventure on the water!

Thanks for reaching out. Since your tour was booked through Viator, the refund must be requested directly through them. As the tour operator, we don't receive any payment until after the tour runs—so all cancellations and refunds are processed by Viator. To request your refund: Go to your confirmation email from Viator. Click “Manage Booking” or log in to your Viator account. You’ll see the option to request a refund for cancelled tours. If you need help, Viator’s customer service is very responsive and can assist directly. Let us know if there’s anything else we can do on our end!