Excursão a pé em favela de Kolkata

Very badly done, the guide has not come Contacting the organizer by phone and in writing went unanswered

The meeting point is inside a private condominium compound. You get blocked at the entrance gate by the security and there is no way to get in if you don't have the unit number. This is not given by the tour operator, so there is no way to get to the exact meeting point. We messaged the tour operator for this tour directly but we got no reply. We called VIATOR and they tried to call the tour operator directly but they couldn’t get a hold of the tour operator either. We still waited with our children at the entrance as we were there 40 min early and that was the only way in to the meeting point. In the heat, by the busy road with all the honking and dust. But at the time of the tour starting, no one showed up. VIATOR can’t even guarantee our 200 USD back that we paid for this tour. So I would say this tour is a huge risk of many disappointments and financial loss.

The vendor NEVER contacted me and provided the worst meeting point where my driver and everyone we asked had no idea where it was. We drove around for 50 mins and still couldn’t find the meeting point and missed my tour (if there really was one!). I called VIATOR customer service who were extremely not helpful and were very frustrating to talk to and would not refund me. HORRIBLE TOUR EXPERIENCE including Viator customer service!

Never found the tour operator. Trying to get a refund which is a nightmare. Your operator did not respond to messages.

Went to the starting point, no tour operator. Really fed up because this tour was expensive and we really wanted to do it. Have applied for a refund but unsure as to whether this will happen. The advertising says that you can pay half the money before tours and the rest after but there was no opportunity for that either, the entire cost was taken immediately.

What a horrible business. Confirmed the tour and didn’t bother to show up. Doesn’t Viator hold their partners to any standards? This is the second time this happened to me in just one week.

I arrived at the meeting point on time but nobody was there. I tried to call but couldn't get a hold of anyone.

Interesting and delightful tour walking down the small walkways of the slums in Kolkata. I had also done a slum tour in Mumbai and this was so different. Mumbai focused on work and recycling, whilst Kolkata was focused on the children, their families and everyday life - This is a very memorable tour in the best sense.

Rahul was fantastic, showing us around the slums and meeting all the children and their families. I had done a slum tour in Mumbai which I had enjoyed, but the extra interaction with the children and getting a better insight in how people lived made this extra special.

This was a tour I will not forget. It was a privilege to see what life is like for the people living in the slum and enter their lives, even for a few seconds. The highlight was to meet so many lovely, welcoming children. The school was even opened up for me and I got to spend about 40 minutes with approx. 25 children. Their knowledge of English surprised me. Such happy children who believe education is so important - they really want to learn. SO welcoming! It really opens you eyes to life and puts our own lives into perspective - what should we really be focusing on in life. It made me really think about the sustainable development goals and how the lives of these children could be so different (for the good/bad) if some of these basic goals were met.... Thank you for giving such a great insight into the real life of so many people in Kolkata. I could not believe there are nearly 4000 slums but so few government funded slums! I would recommend this tour to everyone - I only wish I could have spent more time with the children.